Really pleased with our purchase of pre-used Hot Tub from Wild Water Spas. The process, end to end, was easy and their installation team were very helpful in ensuring we could get the unit through o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative... See more
Company replied
I absolutely love my hot tub . This was a big decision & Sam talked me through the whole process & discussed in detail which tub would suit our needs . Delivered as per schedule & despite this hot tub... See more
Company replied
I received my hot tub today 24th January Paul the delivery driver was amazing, he went above and beyond. He arrived within the time slot, he moved my old tub out of the way to put the new one in wi... See more
Company replied
Company details
Written by the company
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4.7
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
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Great company.
20 April 2023
Unprompted review
Reply from Wild Water Spas
Sorry it’s taken a little while to reply, but thank you for the kind words! We really appreciate your support and are so glad you had a great experience with us.
Excellent service from the company and…
Excellent service from the company and delivery team are super helpful.
19 April 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you so much for your kind words! We’re really pleased to hear you had an excellent experience and that the delivery team were super helpful. Thanks again for choosing us!
Can’t recommend these guys enough
Can’t recommend these guys enough, hot tub was delivered within weeks, Harry who delivered and installed was brilliant and helpful even though he was working in pitch black nothing was too much trouble. Amazing service
18 April 2023
Unprompted review
Reply from Wild Water Spas
Sorry it's taken a little while to reply, but thank you so much for the fantastic review! We're thrilled to hear everything went smoothly and that Harry made such a great impression — even in the dark! We really appreciate your recommendation and are so glad you're happy with the service.
Great experience with this company would definitely recommend. Brilliant hot tub.
We were very impressed with Wild Water Spa, Harry was very friendly efficient and explained how to work everything.
He was very tidy and the hot tub was installed in no time at all.
10 April 2023
Unprompted review
Mine was delayed but delivered now
Mine was delayed but delivered now, delivery giy was just amazing xx
Love my jacuzzi
7 April 2023
Unprompted review
Great communication and rapid is…
Great communication and rapid is delivery. Installation was great.
3 April 2023
Unprompted review
Amazing hot tub installation
Didn't have an long time to wait for it to delivered. We dealt with Tom in the first instance and he was great. Harry delivered it today and was amazing. Did all on his own - awesome! Recommended!!
3 April 2023
Unprompted review
Good spa, delivery was postponed twice
Delivery was postponed twice, hence only 4 stars.
We now have the hot tub.
Haven't used it yet, as doing the water treatment and heating it up..
It looks really good, so very much looking forward to trying it out in a day or two.
Tom was very helpful, and Harry, the delivery driver was incredible.
Installed the tub, which took about 2 hours, in the pouring rain,
and then came back about 20 minutes after he'd left, as I had noticed a leak. All fixed now, but it's a good idea to partially fill the spa before the installer leaves to check for this.
31 March 2023
Unprompted review
All round great service,still early…
All round great service,still early days for after sales but really happy so far .
28 March 2023
Unprompted review
be wary of this companys aftersales care and read ALL small print
bought tub 18 months ago was not told the grey colouring on both headrests or cover would bleach and leave scum at waterline every day thereafter.told eventually that in the Ts andCs it recommends removing these when not in use!! was sent Whatsapp offering replacement headrests IF WE REMOVED REVIEW!! this was on Trustindex and declined. noticed that 6 recommends were posted on 06/03/2023 someone even making 2 comments on same day?
6 March 2023
Unprompted review
Reply from Wild Water Spas
Dear Linda,
Thank you for taking the time to leave us a review. We are sorry to hear that you are experiencing issues with your hot tub and that you are not satisfied with our after-sales service and warranty.
Regarding the discolouration of your headrests and "leather" cover, we would like to advise you that you should leave your lid off for 20 minutes after putting the chemicals in before closing the lid, and take the headrests off after use to deter discolouration. We apologize if this was not communicated to you before.
We apologize for any frustration you may have experienced and we would like to address any concerns you may have. Please feel free to contact us directly to discuss this matter further.
Thank you for your feedback and we hope to have the opportunity to better serve you in the future.
Really good communication and help…
Really good communication and help throughout. Ironed out a few little issues really quickly and overall, a fantastic quality hot tub at a brilliant price. Over the moon!
6 March 2023
Unprompted review
Had my spa delivered it was fantastic…
Had my spa delivered it was fantastic service fantastic product the guy that fitted it couldn’t be more helpful would recommend this company As the after sales is brilliant any questions are answered very quickly would like to thank the company for the hassle free experience
27 February 2023
Unprompted review
Very good service from start to finish…
Very good service from start to finish .Engineer was very good and helpful thank for you good service
14 February 2023
Unprompted review
Excellent service and delivery. Really pleased.
Excellent service and delivery.
10 February 2023
Unprompted review
Great experience
Great price and excellent communication throughout. Very quick to respond to queries. I had to organise a separate crane hire to get the hot tub into the garden and was worried about the logistics of co-ordinating two different companies, but needn't have - everything went very smoothly.
17 February 2023
Unprompted review
Good service from online store and excellent service from fitters
Very well priced, good service and delivery and fitting excellent. Fitters very efficient and explained everything clearly. Overall good experience and very pleased
1 February 2023
Unprompted review
Tom was very helpful
Tom was very helpful, gave advice and made the purchase of my hot tub very easy. The guys who delivered and installed it were first class. I would highly recommend this company
4 February 2023
Unprompted review
Very pleased with installation and…
Very pleased with installation and instructions
Very early delivery date and arrived on time
Excellent job all around
Very happy
30 January 2023
Unprompted review
Quickly arranged delivery at a great…
Quickly arranged delivery at a great price and with great communication about electrical requirements throughout. Highly recommend!
19 January 2023
Unprompted review
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