Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.
Contact info
3 college way, g82 1lq, dumbarton, United Kingdom
- 01389762112
- sianwilkie@wilkierider.co.uk
- wilkierider.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended local shop
Highly recommend this local jewellery and opticians shop. Sharon who works in the jewellery section went above and beyond to assist my elderly mother pick a lovely dress ring. There was no hard sell, just compassion and professionalism. She even phoned ahead to another local wilkie and rider store to assist my mum with another matter. My mum is now going to use the opticians now as it is local, but please head into the shop and have a look at the great quality jewellery and gifts, every budget catered for
Very professional and friendly service
Very professional and friendly service. Would highly recommend
Friendly & professional optometrist
From entering the practice to leaving after an appointment I am always dealt with in a friendly professional manner.
The ladies on reception are always pleasant, welcoming and helpful.
Willis explains things as we go through the appointment and I always feel that my eyecare is in good hands.
Working properly as a team from start…
Working properly as a team from start to finish
The staff are always pleasant and…
The staff are always pleasant and helpful -would not go anywhere else.
Wilkie’s Opticians
I have used Wilkie optician’s for 46 years now. It’s a family business and they are now on the 3rd generation of optometrist’s. The care and service they provide is excellent and all staff are very helpful.
I had a problem with my eye, phoned them, and was seen promptly and given the correct medication antibiotic to fix it. It helps greatly if you have confidence in the person who is looking after your eyes.
Phoned concerning acute eye irritation
I phoned seeking advice about an acute eye irritation. Reception triaged then phoned back with an appointment for only a couple of hours later.
I saw an optometrist who conducted a thorough examination. She diagnosed the problem areas, detailed a course of self treatment and care, and prescribed appropriate medication - and removed my concern and anxiety.
I consider this to be a remarkable service. It just goes to reinforce the opinion I have gathered of Wilkies; I have been using them for the past thirty-five years and would never go anywhere else!
Very professional and friendly service.
Service with a smile
When I arrived the receptionist greeted with a smile and was attentive. The optician I saw today was Laura she was very friendly and attentive gave me a thorough examination and explained everything and put me at ease
Friendly
Friendly, helpful staff and I felt well informed and listened to during my eye test.
Staff were very helpful when I was trying new frames
Genuinely kind and helpful staff
Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to picking out new frames as well. They may cost more than other opticians but the level of service and genuine care justifies that cost every time, wouldn't go anywhere else.
All round professional.
Taken on time.
Staff are very pleasant.
Doctor Wilkie very informative and a thorough examination.
I have a macular hole in my right eye…
I have a macular hole in my right eye and macular fluid in my left eye which will require an operation, I would never have discovered this without my eye test.
Thank you so much.
Wedding ring resized
Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB.
Sharon at the jewellers side of the shop gave first class customer service by keeping me informed about costings and when to collect.
Ring came back gleaming and now I can wear it everyday without using clasps.
Great service from all in the shop as I also get my annual eye check up there.
The team was amazing
The team was amazing from making my daughter feel welcome to the quick and efficient eye test to picking out her first frames! Definitely made the whole process look easy, good range of frames too!
I recently had my wedding ring repaired…
I recently had my wedding ring repaired and Im very pleased with the experience. The staff provided excellent customer service, friendly and professional. I was very impressed with the quality of the repair, my wedding looks like brand new. I would highly recommend.
Pleasant reception staff and the…
Pleasant reception staff and the ophthalmologist was very thorough and informative whilst still making me feel at ease
Looking after your best interests
From the ladies at the reception to the optician himself my wife and I were treated with all due care and attention. During the eye test itself we were both made to feel very comfortable and at ease. Any questions we asked were answered in great detail. Overall we were both very happy with the way the experience worked out. Can't praise everyone enough. Thank you.
Professional and thorough as well as…
Professional and thorough as well as making you feel at ease.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








