Wilkie's Eyecare and Jewellers Reviews 

751
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, helpfulness, and extensive knowledge, making interactions pleasant and productive. The service provided is frequently described as exceptional, with many appreciating the thoroughness and professionalism of the examinations. Reviewers consistently highlight excellent customer service, where explanations are clear and anxieties are eased, creating a comfortable and reassuring experience. Many people also appreciate the efficient and unhurried process, ensuring a smooth user experience where they feel valued and not rushed.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, professional, and helpful... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism and efficiency... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Customers had positive experiences with user experience, describing it as a good experience all around and... See more

Quality

Users describe positive interactions with quality, with many reviewers highlighting the impeccable final... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more


Company details

  1. Optician
  2. Contact lenses supplier
  3. Jewellery shop

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

751 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(751)

230 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy eye care

Everything explained very clearly and options for potential changes to my contact lens explained. I would have no hesitation in recommending them. I have seen several different opticians over the decades as a customer, and the service from all has been excellent. You can make an appointment to see a specific optician if you wish.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I made an appointment as I felt there were some issues with my eyes in relation to developing cataracts. The optician was very nice and listened very carefully to my description of the problem and noted everything. She then then fully explained the situation and reassured me. She carried out further tests to rule out anything more sinister and that was reassuring too. Finally she explained all the options and after a discussion where I did not feel rushed and could talk through the issues, the appropriate advice was given and referrals made. I always find that I get great service and am never rushed. It might be cheaper occasionally at some of the chains but I'd far rather go local and you probably also get what you pay for. My eyes are too important to skimp on.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Annual eye test

I have been going to Wilkie’s for many years. The gentleman who did my eye test was extremely nice, explained exactly what he was doing and made everything very clear.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Hadn't had my eye tested in years and was immediately put at ease. Professional and relaxed environment. Thank you!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Fiendly staff

All staff are fiendly and knowledgeable. Helped to keep my son calm and to enjoy is eye test rather than dread them

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Eye tests and lenses update

Friendly well informed staff at all stages. Helpful team. All tests carried out with professionalism, experience and thoroughness in a timely fashion.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

First rate service and quality

I put my white gold wedding band in for recoating and it looks brand new! Much better than previous jobs done elsewhere. We also replaced one of my wife’s rings as it was badly damaged and she is so happy. The service we got was first class and the ring choices we were given excellent

17 October 2025
Unprompted review

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