Williams & White Removals Ltd Reviews 

73
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the office staff for being exceptionally helpful, accommodating, and patient during stressful rescheduling periods. Consumers note that the initial quoting process is clear, professional, and thoroughly tailored to individual household needs. Some reviewers were happy with how smoothly and efficiently the actual moving day was handled from start to finish. People also mention that the crew members work extremely hard, handle furniture with great care, and maintain a friendly attitude. Reviewers emphasize that nothing is ever too much trouble for the team, making difficult relocations completely stress free.

What people talk about most

Staff

Clients share profound satisfaction with the staff, frequently highlighting their professional, polite, and... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the hard working and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Experience from start to finish was fantastic. Lloyd who did the quote was really professional and clear on what could be done and understanding our needs. Michelle then worked her magic on getting... See more

Rated 5 out of 5 stars

Terrific job done by all concerned. They fitted us in with relatively short notice. The lads doing the move arrived promptly, ensured carpets and flooring were protected. They moved furniture carefull... See more

Rated 5 out of 5 stars

We had a great experience with Williams and White Removals! Michelle was great at keeping us informed about what was happening and when. The crew were amazing - efficient, speedy and careful of our... See more

Rated 5 out of 5 stars

Having come to arrangements late in the process (was drafted in to help my elderly mother) the office staff could not have been more helpful in bringing me up to speed. They were also very flexible... See more

Company replied


Company details

  1. Removals Service
  2. also in
  3. Removals company

Written by the company

Williams & White is a removals shipping and storage company based in the southwest of England. From full packing service to export overseas we know what it takes to ensure a high quality and seamless move.


Contact info

4.8

Excellent

TrustScore 5 out of 5

73 reviews

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4.8

All reviews

(73)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

W&W are the team for your house removal!

Brilliant company with a fantastic team of professional and thoughtful people. Great communication throughout the process and some additional above and beyond instances also.

Would highly recommend and will be using again in the future.

Thanks Lloyd and the team.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Damaged valuable paintings and furniture. Unprofessional on the phone. Pretended to get their toolkit from a second van to return to assemble wardrobes but never returned. Boss always in meetings, doesn’t answer his phone, makes excuses and on occasions verbally aggressive. An altogether unprofessional and expensive transaction. I regret falling for the marketing talk. I should have read other reviews. I was accused of moving a gate post! Honestly, some of the experience is laughable now.

14 February 2025
Unprompted review
Williams & White Removals Ltd logo

Reply from Williams & White Removals Ltd

I am truly sorry to hear that you were disappointed, and I take your feedback very seriously. However, I would like to provide some clarification regarding a few points.
Firstly, as you rightly noted, the wardrobe assembly was not carried out by us. Nonetheless, I personally arranged for a local handyman to complete the installation, covering the costs myself to ensure the work was done properly.

Instances of damage are extremely rare, but I was deeply saddened by the situation in this case. We understand how difficult it was, and we took the necessary steps to address it appropriately through our insurance provider.
My colleagues and I take great pride in delivering the highest level of professionalism and care in all that we do. We are fully committed to providing the best possible service, and I sincerely apologise that your experience did not meet your expectations. Please know that we take all concerns seriously and always strive to address them thoughtfully and efficiently.

Lloyd

Rated 5 out of 5 stars

Excellent service

Excellent service , furniture collected in January by two teams and taken to storage, last week furniture was re delivered efficiently and professionally. Great guys couldn't fault them , so polite .

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. The two gentlemen who did the removals were polite and my goodness did they work hard and quick. Would recommend and definitely use again IF I ever have to move. Thank you x

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, responsive and efficient. William & Yates helped me relocating my stuff from London to NYC. Everything was perfect and went smoothly. Maria was providing me regular updates and was checking in on the status of my delivery. They also arranged a storage for my stuff in nyc. Definitely recommended.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

So pleased Williams & White Removals…

So pleased Williams & White Removals were recommended to us by our estate agents. They did a fantastic job of moving our treasured belongings when we moved house earlier this month. We chose to add the packing service and were extremely pleased we had it took all the stress out of moving, even when our completion was delayed they made everything as stress free as possible by taking our belongings into storage. I would highly recommend Williams & White Removals.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service with a team of…

Fantastic service with a team of immensely professional guys whose attention to detail was faultless. Nothing seemed too much trouble and their work ethic was outstanding.
Both moving out and moving in was seem less.
Highly recommend.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Awful - Don’t use

Awful, don’t use this company AT ALL. I originally booked a removal and picture hanging day and paid for both. They moved my house and since then I’ve been trying to get hold of this company to book in the picture hanging day with no response. They took my money for this service and I have phoned, texted and tried to reach them to get a refund. This has been going on for 6 months so effectively they have stolen my money and not delivered on the service. DONT USE

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Professional service and a stress-free experience

We had a fantastic packing and removals service from the W&W team during our recent move. They were friendly, efficient and incredibly professional. Lloyd was highly communicative and even managed to make some last minute rearrangements to accommodate our completion date, enabling us to move into our new home two weeks earlier than initially planned. After all the stress of the house purchase process, the move itself was seamless thanks to these guys!

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Great team!

Great team! Well organised, very hard-working, intelligent and considerate, unfailingly good-natured.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic service start to finish

A fantastic service start to finish. Llyod and the team helped us pack up boxes, then moved everything perfectly, including some unusual items! Would highly recommend to anyone looking for a premium service.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Genuinely stress free move from Wiltshire to Newcastle

We recently moved from Chippenham to Newcastle. The team at Williams and White were amazing. I can honestly say the move was as stress free as such things can be.
We opted to use their packing service and I'm really glad we did. Best decision ever!
Lloyd and the team were friendly and helpful throughout. Their work rate is amazing. Beds, furniture, etc. disassembled and reassembled. Safely packed and shifted with no breakages.
And all boxes transported to the new house. (Shame they can't unpack them for us! 😀)
A brilliant experience. Highly recommended.
Thanks Guys!

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Lloyd manged our complicated move…

Lloyd manged our complicated move excellently.
Even at very short notice he managed to arrange our move through his already very busy schedule.
All the chaps were friendly, polite and were very respectful of our homes and belongings both ends of the move.
Would thoroughly recommend.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely first class company

Absolutely first class company. Handled our complicated move which spread over several days and had very tricky access problems brilliantly. All the guys we dealt with were extremely professional and very friendly and courteous. Would not hesitate to use them again.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional

We had to find a removal firm and storage for my parents’ house at very short notice and Lloyd went above and beyond to help us. The team were fantastic and the day went very smoothly. I couldn’t recommend them highly enough.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience on what could be a stressful day. The team had to empty a 5 story house in Bath, then reinstall in a similarly old property in Wiltshire. Huge & heavy pieces of furniture going up and down multiple staircases - not a single scratch on the paintwork & wood work in either property. An absolutely outstanding job & the team were very professional & friendly. Nothing was too much trouble. First class!

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish! Lloyd and his team at Williams and White. Removals made our move stress-free and seamless. From the initial inquiry to the final delivery, their professionalism and attention to detail were exceptional. They handled our belongings with care and efficiency, ensuring everything arrived safely at our new home. I highly recommend Lloyd and his team to anyone looking for a reliable and trustworthy moving company. Thank you, Lloyd.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

We want to thank the team

We want to thank the team who moved us to our new home on Friday. Their experience and friendly professionalism was much appreciated.
We had been recommended the company by friends who had used them and we were not disappointed.
Thank you again.

8 March 2024
Unprompted review

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