Willis & Gambier Reviews 

183
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the furniture, noting its beautiful design and how well-made the pieces feel. Many people are thrilled with their purchases, finding the products to be stylish, elegant, and a perfect fit for their homes. The delivery service is frequently highlighted as quick, professional, and efficient, with items arriving in perfect condition. However, some customers experienced significant issues with the delivery service, citing unprofessional behavior from the delivery team and items not being placed in the desired room. There were also instances of delayed deliveries and a lack of communication regarding these changes, leading to inconvenience for some people.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its amazing quality, stunning... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the amazing quality and craftsmanship... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and professional delivery teams.... See more

Service

People report positive experiences with service, with many customers expressing happiness with the fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought two beautiful Willis & Gambier bedside cabinets and I’m absolutely thrilled with them. The quality of the wood is excellent, and the off white colour is just right , soft and elegant without... See more

Company replied

Rated 5 out of 5 stars

We have just had the ivory collection bed frame and wardrobe delivered. Quality is amazing and wow do that look great in our bedroom. If you are considering upgrading please go and look at this... See more

Company replied

Rated 5 out of 5 stars

We had already a bedroom fitted out with Willis & Gambier furniture. As it was amazingly quality it made sense to get our new furniture through them. Was not disappointed,top quality and worth every p... See more

Company replied

Rated 5 out of 5 stars

With a large choice of sideboards available we looked to buy a quality unit with a classic style. We choose the Willis & Gambier as a beautifully designed unit as it defined the style we were trying t... See more

Company replied


Company details

  1. Furniture wholesaler

Written by the company

Willis & Gambier’s bedroom and dining furniture collections are stylish and beautifully made. Designed with the needs and demands of 21st century life in mind, each collection has been carefully crafted capturing its own unique lifestyle. Encompassing classic, modern, revival and casual styles there is a collection to complement any home and setting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(183)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality

I also bought a cabinet, sideboard and table with 8 chairs.

The faux leather has peeled as reported by another customer on here. Hardly used but poor quality for the price paid. Not happy

7 October 2022
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Hi Julie, thanks for getting in touch. We are really sorry to hear about this issue. Can you please advise when you purchased the items?

Rated 5 out of 5 stars

Elegant and classy

I wanted an elegant and classy bed so I went for a Camille and it's perfect! The bed is exactly as described and I love the matching furniture. Delivery was fast and the customer service has been 10/10.

3 August 2022
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thanks for your lovely review & 5 stars.

Rated 1 out of 5 stars

Peeling leather on dining chairs

I purchased some leather Willis & Gambier dining chairs in 2014. I was very pleased with them until a couple of years ago when the leather finish started peeling off. I would say that a third of the leather has peeled off the seat of one chair that is used regularly The chairs are kept in our dining room and only have normal use, ie used for meals. Some of the chairs have hardly been used and they are all showing the same signs.
I thought that I was purchasing leather chairs that would last for many years. I cannot tell you how disappointed I am with the wear.
I contacted Willis & Gambier via their website and have not heard back.

17 July 2022
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Hello, thanks for getting in touch. We are really sorry to hear about this issue. Unfortunately Birlea Furniture purchased the Willis & Gambier brand rights back in 2019 but solely purchased the brand registration and logo. If you email customerservices@birlea.com directly a member of our team may be able to assist you further.

Rated 5 out of 5 stars

Very pleased with the chest of drawers

Very pleased with the chest of drawers. The dividers in the top drawer were a bonus. Good quality. Very pleased.

18 January 2022
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thanks for your lovely review & 5 stars.

Rated 1 out of 5 stars

When you order a bed and it takes a…

When you order a bed and it takes a month to turn up,we'll that's pretty poor service, certainly won't be recommending or using again.

22 December 2021
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Hi Dave, thanks for getting in touch. We are sorry to hear this. As per our website we do state that delivery is between 4-6 weeks, this is due to the items being of high value and want to ensure that delivery if fulfilled by our own transport department to avoid any damages.

Rated 4 out of 5 stars

Headboard is excellent quality

Headboard is excellent quality and finishes off our bedroom. Star deducted due to delivery being longer than originally expected

1 December 2021
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thanks for your lovely review & 4 stars.

Rated 5 out of 5 stars

Amazing Quality Table

Arrived much earlier than expected and the table I ordered is an absolute beauty. Such good quality and will be a feature of my home for many years to come.

1 December 2021
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thanks for your lovely review & 5 stars.

Rated 5 out of 5 stars

Oak table

Quality table, excellent communication, fast delivery, highly reccomend.

29 November 2021
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank for your lovely review & 5 stars.

Rated 5 out of 5 stars

Timeless furniture made to last

Timeless furniture made to last. We have several pieces and can not fault them.

19 November 2021
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thanks for your lovely review & 5 stars.

Rated 5 out of 5 stars

Well made wardrobe

Well made wardrobe, quality materials and easy to assemble with all instructions and fixings and it was fast delivery, I would definitely recommend!

14 October 2021
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Hi Lili, thanks for your great review & 5 stars.

Rated 5 out of 5 stars

Bought some of the Ivory range from…

Bought some of the Ivory range from here for a spare bedroom and loved it that much I sometimes go sleep in there! Such a nice look and really pleased with the quality of it all, thankyou!

14 October 2021
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thanks for your great review & 5 stars.

Rated 1 out of 5 stars

Disappointing Customer Experience

I ordered a Hancock dressing table from the outlet store. The item was shown as in stock and they happily took my money. I received no further communication from the company despite an email chasing delivery. Three weeks later finally received an email from the delivery company saying they would deliver the following week. Next day I get an email saying my order had been cancelled. No explanation, so I had to phone up to see what was going on. Evidently the item was not in stock despite allowing me to purchase it. No goodwill gesture. No offer to honour the order even if I needed to wait for new stock. Bad way to treat your customers Willis and Gambier.

6 September 2021
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Hello Gail, we're really sorry to hear about your bad experience. Unfortunately this Hancock range is a discontinued line. When your order was placed we had the item in stock and this was all reserved correctly. Upon our warehouse picking this item it appears that the item was not actually in stock (as we thought) or the item was damaged. We are really sorry for the inconvenience caused and will raise this matter internally so that this does not happy again. Apologies once more for the bad experience.

Rated 5 out of 5 stars

Delivery lads

Really pleased with the professional service from the two delivery lads very polite and cheerful.

20 August 2021
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thanks for your lovely review & 5 stars Brian.

Rated 5 out of 5 stars

Thoroughly recommend

Bought a small bedside chest from the Outlet. It is lovely quality and was a great price . I’m really pleased with my purchase - very stylish!

31 July 2021
Willis & Gambier logo

Reply from Willis & Gambier

Thanks for your lovely review Jane.

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