Willow Fine Jewellery Reviews 45

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I purchased a ring and I adore it, it’s exactly what I was looking for!! My only negative is I would’ve appreciated a little more communication, I never received an email to say my order had been di... See more

Company replied

Rated 5 out of 5 stars

Ring arrived swiftly & safely all packaged so prevent any damage & then in the cutest little box! Exactly as pictured & fitted perfectly as sizing was accurate on site. So so happy with my ring! This... See more

Rated 5 out of 5 stars

Great communication with seller The pink sapphire ring was even better than I expected! I paid through the 'Shop' app and was unsure of the tracking information or when the ring would be dispatched... See more

Rated 5 out of 5 stars

Willows jewellery is so special, she is incredible at sourcing the most stunning pieces, I have purchased multiple items now and I adore them all, the most recent is the diamond gold gypsy ring. I wea... See more

Company details

  1. Jewellery shop

Written by the company

A collection of antique, vintage & pre-loved modern fine diamond and gemstone jewellery. `Each piece very carefully chosen and so very loved. Eco-conscious with many pieces transformed to what you see in the collection. We try where we can to recycle precious metals and stones for new designs and have made our packaging eco-friendly.


Contact info

4.8

Excellent

TrustScore 5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful rings with sentimental value

Purchased 2 of the willow rings for myself and my bestie, both lost our dads so it’s a reminder of how strong we are.

My order arrived today and the rings are absolutely beautiful — even better than I expected. They’re the perfect gift for one of my best friends who’s going through a really tough time right now. Thank you so, so much! 💕

For anyone thinking about buying —Don’t let a few dodgy reviews put you off. My experience was wonderful, and so glad I purchased.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Hammered Gold Disc Earrings

So pleased with my purchase of the hammered gold disc earrings. So pretty and dainty, they are perfect. Great value, arrived only a couple of days after ordering and beautifully packaged. Highly recommend!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful designs and helpful service.

Beautifully elegant designs. I ordered the willow ring and petal by petal ring. The description for each of these rings helped me to choose as the meaningful words echoed the designs. I love that they are adjustable but still feel comfortable to wear. There was a problem with delivery on my original order and I had that sinking feeling you get when you’ve ordered from a company online. However Emma from the team was just so helpful and friendly. What a refreshing change to deal with a sympathetic person who genuinely wanted to help. The response to my query was prompt and the issue was quickly and satisfactorily resolved. Although there was obviously a delay in receiving the rings this time I would definitely feel confident about ordering again in the future.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I ordered 2 adjustable willow branch rings, A gift for 2 special friends.
When I received the order confirmation it stated the rings would take 10-14 days to deliver. This would miss their special date.
I contacted the customer service team and was issued a full refund.

4 November 2025
Unprompted review
Willow Fine Jewellery logo

Reply from Willow Fine Jewellery

Thank you so much for your review!

Rated 5 out of 5 stars

Gorgeous ring

Ring arrived swiftly & safely all packaged so prevent any damage & then in the cutest little box! Exactly as pictured & fitted perfectly as sizing was accurate on site. So so happy with my ring! This is the second purchase I’ve made from this site & will be keeping an eye out for more pieces to add to my collection!

7 January 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look