Willy's Wheels LTD Reviews 117

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Wilker has kindly serviced my bike to a high standard several times. This has included everything from a total rebuild, fitting lots of new parts, through to more routine minor servicing. I'm alwa... See more

Company replied

Rated 5 out of 5 stars

Fantastic service with two bikes being serviced at short notice. Bikes look & feel as good as new. Wilker took a look at an issue on another bike & managed to diagnose & find an affordable replacement... See more

Company replied

Rated 5 out of 5 stars

Willy's Wheels serviced the single speed I'd owned for years. I've had it serviced elsewhere numerous times and when finished it felt like a new bike, significantly better than any service done on it... See more

Company replied

Rated 5 out of 5 stars

Wilker is a top-class bike mechanic and provides a highly professional service right to your doorstep. He gave my bike a full tune-up and its riding like new. He's experienced with all makes, models,... See more

Company replied

Company details

  1. Bicycle repair shop

Written by the company

Our aim here at Willy’s Wheels is to encourage and assist people in embracing life in the saddle. We all know the benefits of cycling, both physical and financial, but in these turbulent times, there is even more reason to choose the bike over tube! We aim to get you back on the pedals in a safe, honest and cost-effective way. Avoid the queues at the big bike franchises and pick up the phone to Willys Wheels!


Contact info

4.9

Excellent

TrustScore 5 out of 5

117 reviews

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, reliability and attention to detail. Had no idea the business is run by a former professional cyclist. I had my bike fully stripped down and rebuilt, runs like a dream. I plan to use WW in future for all my bikes and will recommend to friends.

10 March 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thanks Jimmy

We really appreciate you taking the time to write a review and look forward to seeing you again.

Willys Wheels

Rated 5 out of 5 stars

Amazing experience

Amazing experience, will absolutely use again. Quick with great results, and also Wilbur taught me a few new things about my bike. Thank you!

10 March 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thank you Tiffany for choosing our Service

Regards
Willy's Wheels

Rated 5 out of 5 stars

Best Bike Mechanic in London

Best Bike Mechanic in London.

Such a great experience and one that you wish you had years ago. Will is an ex professional cyclist who knows bikes inside out and is keen to help others enjoy cycling. Such a great guy

10 March 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thank you Sherif, was a pleasure work on your Beatifull and Amazing Bike

Thanks
Willy's Wheels

Rated 5 out of 5 stars

Brilliant bike mechanic!

Wilker from Willy's Wheels is an absolute legend! He's a brilliant mechanic, my bike is running like a dream and it's so great that he comes to you which saves a lot of time & hassle. His prices are better than any bike shop I have used and the work is top quality. I've already recommended him to my friends and all my future bike work will be going to him! I can't recommend him enough!

10 March 2021
Unprompted review
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Reply from Willy's Wheels LTD

We really appreciate your recommendation and so far the loyalty you have for our service.

Thank you
Willy's Wheels

Rated 5 out of 5 stars

I couldn't recommend Willy's Wheels highly enough

I couldn't recommend Willy's Wheels highly enough. Wilker is super knowledgable and his service and skills are second to none. He has honest and fair pricing and kept me informed about the service process from start to finish - he went out of his way to help me.

10 March 2021
Unprompted review
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Reply from Willy's Wheels LTD

Really appreciate choosing Willy's Wheels, We are doing our best to deliver the top service, honesty and communication are the keys to it

Thanks
Willy's Wheels

Rated 5 out of 5 stars

A guardian angel!

A guardian angel!! Wilker Soares saved me on the street with my broken bike and fixed it within seconds. This is such a brilliant company :) thank you so much, Wilker!!!

8 March 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thanks, Tess we do like to see people riding their Bikes not pushing, was our pleasure to help you get back on road as soon as.

Regards
Willy's Wheels

Rated 5 out of 5 stars

Top quality from start to finish!

Top quality from start to finish! Wilker was communicative in the lead-up to the service. The work was done with professionalism and great attention to detail - both bikes now ride and look like new! Pricing was transparent and very reasonable - Wilker communicated what needed to be done, and didn't try to upsell / push other work.

Highly recommended!

8 March 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thank you so much Craig, We always do our best to deliver what customer request and be honest with the service so they can acknowledge and enjoy they bikes more

Regards
Willy's Wheels

Rated 5 out of 5 stars

Professional and reliable

Wilker’s service was professional and reliable. He went above and beyond to fix all the issues I had been having with my bike and advised me on new parts I needed to buy. Eternally grateful and as previously spent hundreds of pounds during the year and it had not been fixed!

7 March 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thank you Kat, was a pleasure working on you Bike upgrading the Parts, now you can climb those hill faster than before.

Thanks
Willy's Wheels

Rated 5 out of 5 stars

Felt like I had a brand new bike!

Had a fantastic service from Willy's Wheels. Really easy to organise and very reasonably price, Wilker took the time to find out what my issues had been with my bikes previously and made it his personal mission to sort them out! I've had issues with my gears for what feels like a lifetime and finally they've been sorted, honestly feels like I've got a brand new bike.

When I needed a new part, Willy's Wheels involved me in the process of choosing which model which really helped me learn more about my bike, then came back to fit the new part on the next day so that I could be off riding in the sunshine that same weekend.

Would highly recommend to anyone needing a service in London, he really knows his stuff and goes above and beyond for his customers.

3 March 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thanks Juliette for such nice words, We'll always do our best to deliver the best customer service, understand what the customer will use the Bike for and help find the right product.

We really appreciate your recommendation

Thanks
Willy's Wheels

Rated 5 out of 5 stars

Best bike service in London!

Fantastic service from Willy’s Wheels. It was super easy to book in a service and great to have a service that’s affordable, friendly and accessible. I’ve ridden my bike a few times now and it feels so smooth and my brakes are working perfectly. They also did a check up a couple of months after which was great as wilker was able to make a couple of adjustments. Absolutely recommend!

1 March 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thanks Lisa, the follow-up service is a really important service. we can do the extra adjustment customer need to make sure they get the best performance out they bike and they are comfortable riding they bike.

Thanks
Willy's Wheels

Rated 5 out of 5 stars

Trusted mechanic that goes the extra mile

Best bike mechanic in london hands down. Really struggled finding a good mechanic in london as my bike constantly ran into issues and those were never fixed properly. I wish I have known of Willy’s Wheels sooner as we no longer have any worries with our bikes when we hit the road now. Additionally, they have been super professional in handling the paperwork with my insurer when I was involved in an accident including the assessment and repair. Super quick response and service.

Best part is you won’t need to bring your bike anywhere, Willy’s Wheels will come right to your doorstep!

26 February 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thank you Lynn, we did learn from the mistakes other mechanics made to your bike, to make sure we don't follow they steps.

Attention to detail and best customer service is our aim.

Thanks
Willy's Wheels

Rated 5 out of 5 stars

Excellent Bike Mechanic!

Wilker was brilliant! He sorted my bike out so many times and on such short notice. The most helpful guy I've ever met and he offers a very affordable service. HIGHLY highly recommend.

26 February 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thanks Alex, we are always trying to deliver the best honest and affordable service in town.

Thanks
Willy's Wheels

Rated 5 out of 5 stars

top serivec on my aero bike

will come and cillected my scott aero 2015 race bike.
he serviced for me and rerapped my handle bars. i have used twice since then laat service and everytime i get the same service. top top bike mechanic. and realy knows he stuff. thanks will

26 February 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thank you Tony, You have been a top ambassador for Willy's Wheels we really appreciate all the recommendation.

Thanks
Willy's Wheels

Rated 5 out of 5 stars

Top mechanic in London!

Wilker has been nothing but incredible in the year that I’ve known him. From calling him to help me change my tyre, to him popping round late into the evening to ensure my bike was ready to ride the next morning, Wilker is a top class mechanic with an incredible attention to detail. He provides an excellent service at great prices, and will never overcharge for little extras he does. He’s even taught me things so that I can fix them on my own now. Highly recommend him!

26 February 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thanks for the nice words, attention to the decals and delivering the best customer service is what we are aiming at Willy's Wheels.

Thanks
Willy's Wheels

Rated 5 out of 5 stars

Excellent servicing and customer support

Willy's Wheels serviced the single speed I'd owned for years. I've had it serviced elsewhere numerous times and when finished it felt like a new bike, significantly better than any service done on it before by other places. And when we discovered a problem that needed fixing, because he had the time he went with me to the bike shop on the day, waited with me for the part, and installed same day so I could get back out there asap. Really committed to his customers and did a phenomenal job.

26 February 2021
Unprompted review
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Reply from Willy's Wheels LTD

Thank you Nick at Willy's Wheels we do go the extra mile to make sure the customer gets back on road as quickly as possible.

Thanks
Willy's Wheels

Rated 5 out of 5 stars

Willy's Wheel's is very responsive and…

Willy's Wheels is very responsive and reliable. So whether you need to schedule in an annual service or fix a sudden part that's broken, look no further. Very fair rates and will come to you and get you back on the road in no time! Wilker knows his stuff so your bike is in good hands 👍

26 February 2021
Unprompted review
Willy's Wheels LTD logo

Reply from Willy's Wheels LTD

Thank you, we are really grateful for the confidence you have in our service.

Thanks
Willy's Wheels

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