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Window Cleaning Warehouse Reviews 519

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TrustScore 4.5 out of 5

4.6

Cleaning products supplier
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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting their high quality and durability. Many people also commend the efficient and speedy delivery service, noting that items arrive quickly and are well-packaged. The customer service is frequently described as exceptional, with consumers appreciating the helpful and friendly team, as well as the straightforward ordering process. However, some customers were not happy with issues related to their orders, such as receiving incorrect products or incomplete deliveries, and some experienced problems with product quality, including items not working or having defects. A few other people also felt that the care and after-service had declined, and that packaging for smaller components was sometimes loose.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality and durability of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency.... See more

Service

Customers had positive experiences with service, consistently praising the promptness, efficiency, and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report positive experiences, praising the... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the excellent quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with how WCW communicates regarding delivery of my orders. Always keeping me up to date with what’s going on. Well done.

Company replied

Rated 5 out of 5 stars

Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John

Company replied

Rated 5 out of 5 stars

Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.

Company replied

Rated 5 out of 5 stars

Great customer service and they will help right away if items have been damaged or missing in the post. Will always continue to buy from here.

Company details

  1. #35 of 57 best companies in Cleaning products supplier
  2. #7 of 10 best companies in Window cleaning service

Written by the company

The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

519 reviews

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Rated 5 out of 5 stars

Brilliant

Always have a great experience with wcw. If there is any issue (which is extremely rare), they are super quick to help and rectify something and they always answer questions I have. Delivery is quick too.

6 September 2022
Unprompted review
Rated 5 out of 5 stars

I am in the US

I am in the US. since the exchange rate has dropped and you have seem to have a reasonable agreement with you shipping vendor for cost I am more likely to purchase your wide variety of inventory.

5 September 2022
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with.

Very happy with my purchases. Moerman gear is very difficult to find in Ireland and delivery is very fast.The website is top notch. Shipping (To ROI) is rather pricy for small items and the packaging could be tailored a lot better, (Items loose and bouncing around in vastly oversized box...nitpicking I know!).Big drawback though is the extortionate customs charges for import to Ireland, which adds another third to the overall cost but thats not WCWs fault...( Thank you Brexit :( ). Overall very happy with WCW and Moerman.

21 August 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Hi Gerard, thanks for the lovely review!

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