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Windscribe Reviews 13,143

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TrustScore 4.5 out of 5

4.7

VPN Service
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Review summary

Created with AI, based on recent reviews

Looking at 903 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, reliability, and ease of use, often highlighting it as superior to other options. Many appreciate the well-designed app and its robust privacy features, making it simple to navigate even for beginners. The customer service, particularly the automated assistant Garry, is frequently mentioned for being helpful and efficient in resolving issues and providing information. However, some people mentioned occasional difficulties with the app after updates or with specific browser plugins crashing. A few other people also felt that while the automated support is good, human support can be less effective or even sarcastic, and that reconnecting sometimes requires multiple attempts.

What people talk about most

User experience

Customers had positive experiences with user experience, often describing it as reliable, simple to use, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, reliable,... See more

Application

Consumers find the app to be positive, with many reviewers praising its ease of use and effective... See more

Product

People report positive experiences with the product, with many reviewers calling it the "best VPN ever" and... See more

Customer service

Users describe positive interactions with customer service, often highlighting fast responses and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just save yourself the headache and use these guys. No BS marketing, podcast sponsorships, etc. just straight up legit, secure, fast, connections. Awesome features and service from a company with a tr... See more

Rated 5 out of 5 stars

I was facing problems in accessing one particular site and Gary spent considerable time in resolving the issues involved - almost four hours. This is something unimaginable in this world of crowded s... See more

Rated 5 out of 5 stars

I had a problem with my windscribe app after updating so contacted them. Garrie was my helper and was patient & extremely helpful as we kept coming up against issues but he persisted with finding solu... See more

Rated 5 out of 5 stars

Garry the Bot is a joy - no ambiguous answers just straightforward helpful advice on solving my problem. Can't praise the service highly enough and better sense of humour than most people I know!

Company details

  1. VPN Service
  2. Internet Service Provider

Written by the company

Windscribe is a desktop application and browser extension that work together to block ads and trackers, restore access to blocked content and help you safeguard your privacy online.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13k reviews

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Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Windscribe VPN is fantastic!

Windscribe VPN is fantastic and I use it both on PC and Android.
It has very advanced features yet all the menus and options are very easy to understand and use.
The application is also very well designed and looks beautiful!
Windscribe is also very generous as they give 10GB every month of VPN straight up to all new users.
It is extremely pleasant to see such a nice change overall comparing to other VPN providers and I am very seriously considering upgrading to an yearly membership.
If you don't try it, you will never know!
ENJOY!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

The most flexible, and good VPN

The most flexible VPN, and transparent policies I have ever seen!
I appreciate more precisely their "Build-a-plan" subscription - as little as three bucks a month - and can even be paid in crypto payments (including XMR)!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Server Speeds and Reliability

Windscribe's server speeds and reliability have taken a massive leap forward with the late-2025 FreshScribe infrastructure upgrade. The company has successfully addressed its historical issues with speed drops and connection instability, particularly for users of the WireGuard protocol.

If you are looking at reviews from before November 2025, you can safely disregard negative comments about speed, as the service has fundamentally changed. The current Windscribe offers a fast, stable connection ideal for streaming and gaming. However, the size of its network means that not every single server will perform identically, so using the in-app server load indicators is still a best practice for the absolute best experience.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a few issues

I had a few issues, but all my fault, as my age caught up with this elderly person. Garry was fantastic to use and very efficent, in fact the best AI app i have used so far, no need to get human help whatsoever.
I have been using /expressvpn for years, but it is getting a bit costly and not giving me access to some countries ie Scotland, so hence the change. Highly rate the customer service bot.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Best I've Found

I've been using VPNs for well over a decade, for two reasons: 1) so that I'm not feeding personal information to my ISP (and who knows where they're selling the data), and 2) so that my internet activity is secure.

Usually I use a VPN for a year, experience all the issues, and look for something better. But not this time. I've been sticking with Windscibe for years.

Anyone using a VPN will run into issues to some extent—it comes with the territory—but I've had the fewest issues with Windscribe.

Kudos to Windscribe's "Knowledge Base" (AI assistant) as it's solved every issue I've had, that relates to Windscribe.

Note that I use Windscribe on my Mac, my iPhone, and my iPad.

24 February 2026
Unprompted review

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