Winebuyers Reviews 

26,683
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 254 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive safely and are well-packaged. Many people appreciate the high quality of the products and competitive pricing. The service is often described as reliable, with good communication and effective issue handling. However, some customers also noted that delivery times could be longer than expected, with certain orders experiencing significant delays. A few other people also felt there were occasional issues with order accuracy, such as receiving incorrect items or misleading descriptions. Additionally, a small portion of people found some products disappointing in taste or appearance.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with many... See more

Product

Reviewers mention positive feedback about product, often praising the quality and selection of wines, with... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays and issues such as... See more

Price

Customers consistently note positive experiences with price, often praising the great value and competitive... See more

Service

Customers had positive experiences with service, often describing it as first-class, outstanding, and superb,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really good communication from when order was placed until delivery. I had to chase up the order but my questions were dealt with promptly and the delay addressed. I always feel a sign of a good compa... See more

Rated 4 out of 5 stars

I am delighted that my order for bottles of Vermouth arrived safely today. However the delivery took much longer than I thought. Thanks to Caroline, who put my worries away as she described the reaso... See more

Rated 5 out of 5 stars

Customer service was exceptional, the wine was really rather good! It had a delicious back taste which along with the sparkling bubbles created an experience not to be missed. I only wish it were t... See more

Rated 5 out of 5 stars

Hello. Order placed on 12/21/2025 and received on 01/03/2026. That is a very good time frame for an international order, especially during the holiday season. The order was well protected for shippin... See more


Company details

  1. #75 of 80 best companies in Wine shop
  2. #18 of 19 best companies in Wine club

Written by the company

Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

27k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(26,683)

239 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great variety of stock

I’ve been trying to get this liquer since I tried it in Majorca. I’ve never been back and don’t know anyone who goes so thought I wouldn’t be able to get it. Someone suggested your company for a try and I’m glad I did. Delivered promptly as well. Thank you

11 November 2025
Rated 5 out of 5 stars

Ordered 3 bottles of a decent Rioja

Ordered 3 bottles of a decent Rioja. Arrived in time expected, well packaged and via DPD who are always reliable and provide helpful delivery updates. Happy with the price paid, range and delivery.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company. I had a wowcher deal, but the link did not work. I raised with wowcher who were very good, and raised this to the company, who have never responded. They then changed the status of the wowcher to redeemed (verified by wowcher) but still no wine. I have emailed several times but still no response. I now can't cancel the order, because the wowcher has been redeemed, even though I haven't managed to redeem it, but there is literally no response at all from this shoddy company. Avoid at all costs!!!!

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, Professional, and Customer-Focused

I am very satisfied with the entire experience and would gladly recommend to anyone seeking a reliable and trustworthy service.
After sending my inquiry, I received a response so quickly I almost thought they were reading my mind!
The shipment arrived exactly as informed, and the customer service was top-notch.
Now, with a glass in hand and a smile on my face, I can genuinely recommend Winebuyers to every wine lover.

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Appalling behaviour

I ordered 36 bottles of wine through winebuyers and paid for them - I received an email telling me that the wine was delayed and I could get a refund or wait. I decided to wait. This was in 2022 - I have emailed teh company 100's of times, I have requested a refund, I have asked for vouchers and alternatives. The company has not responded to any. Order wine through this organisation at your peril.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience with Winebuyers. I ordered a gift for my brother and it arrived sooner than I thought it would considering is was shipped from abroad. Simple to order and regular updates from courier. And a very happy brother! I would definitely use Winebuyers again.

12 September 2025
Unprompted review

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