Good delivery price which makes a big difference in my choices. Wine a good price too and boxed up securely. Only criticism was lack of information on delivery. Knew it was shipped but then no updat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really enjoyed this wine tasting. The selection was thoughtful, with a beautiful mix of styles and regions. Each wine had its own character, and Frédéric explained the flavours and backgrounds in a... See more
Absolute top class customer service. Just signed up for their premium subscription and realised I had accidentally put in my old address, naturally I panicked and reached out to their customer service... See more
Hello. Order placed on 12/21/2025 and received on 01/03/2026. That is a very good time frame for an international order, especially during the holiday season. The order was well protected for shippin... See more
Company details
Written by the company
Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.
Contact info
United Kingdom
- +44 203 88 77 111
- support@winebuyers.com
- winebuyers.com
4.3
Excellent
27k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 week
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First Time Order
Very easy to order and delivered exactly within the initial timescales, would use again.
4 December 2025
Service was good
Service was good, ordered on-line, cost reasonable. They did what they said they'd do. Delivery arrive on time. I would certainly use them again
26 November 2025
Unprompted review
Great comms and well packed
Great comms with the company and stuff arrived as expected. Really secure packaging. Very happy.
28 November 2025
Unprompted review
Enjoyable wine testing session
We had a wonderful wine tasting session with Frederic in a very relaxing local open space. It was great to share your thoughts on each wine - what you like or not so keen about the wine - no knowledge needed! Highly recommended.
16 November 2025
Unprompted review
Fabulous outdoor wine tasting in local…
Fabulous outdoor wine tasting in local gardens. Fun to try out new wines with such a knowledgeable and approachable wine enthusiast. Not the least bit intimidating. Found some superb new wines just in time for christmas. Highly recommended! Thanks to Frédéric!
16 November 2025
Unprompted review
Answered a query out of working hours
Answered a query out of working hours, excellent delivery and very well packaged
17 November 2025
Wine advent calendar arrived just in…
Wine advent calendar arrived just in time. Looks spectacular and I can’t wait to open the first box.
19 November 2025
Poor service
Placed order on the 1st Nov and didn't receive it until the 15th.
Tried to make contact via e-mail but couldn't.
Tried to make contact via phone but couldn't.
14 November 2025
Reply from Winebuyers
Mr Laird,
Thank you for your feedback. We’re sorry that the delivery process didn’t feel clear from your side. We’ve been in direct contact to go through the details, but we wanted to clarify a few points here for transparency:
Your order was placed at 18:30 on Friday 1st November, after the cut-off for same-week dispatch.
The product page clearly states: “This supplier ships orders once a week on Wednesdays.” This information sits directly underneath the product description. Along with an estimated delivery window.
The parcel was delivered and signed for on Friday 14th November, as confirmed by the tracking information. Well within the estimated delivery window.
We couldn’t find any unanswered emails from you because the message you attempted to send was a reply to our automated “noreply” order confirmation email, which states at the top that replies aren’t monitored.
We completely understand the frustration when delivery timings aren’t as expected, and we genuinely appreciate you raising your concerns. We do hope this provides clarity for future customers reading your review and reassures them that all delivery schedules are shown clearly on each product page.
If you need anything further, we’re always here to help at support@winebuyers.com
.
— Winebuyers Support Team
Reply from Winebuyers
Afternoon,
Thank you for your review. We’re glad to hear your parcel arrived safely, but we’re sorry that the communication didn’t feel smooth.
We did look into this and wanted to clarify a couple of points for transparency:
An order confirmation email is always sent automatically, but sometimes these can land in spam or be blocked by certain providers.
We couldn’t find any unanswered messages from you. If you replied directly to the automated “noreply” confirmation email, those replies unfortunately don’t reach our support team.
Contacting us at support@winebuyers.com always reaches a real person.
We completely understand how frustrating it is when it feels like you can’t get an update, and we’re continuously working to improve communication for all customers.
If you ever need help in the future, please don’t hesitate to reach out, we’re always happy to assist.
— Winebuyers Support Team
Still waiting a refund from Chirstmas…
Still waiting a refund from Chirstmas 2022 due to you having no stock of the wine i brought. Shocking service and all i got was constant emails telling me its with accounts to be processed for refund
13 November 2024
Unprompted review
Amazing beer
Amazing beer, very quick delivery, very good price! Thank you!
12 November 2025
Unprompted review
Great variety of stock
I’ve been trying to get this liquer since I tried it in Majorca. I’ve never been back and don’t know anyone who goes so thought I wouldn’t be able to get it. Someone suggested your company for a try and I’m glad I did. Delivered promptly as well. Thank you
11 November 2025
Ordered 3 bottles of a decent Rioja
Ordered 3 bottles of a decent Rioja. Arrived in time expected, well packaged and via DPD who are always reliable and provide helpful delivery updates. Happy with the price paid, range and delivery.
11 November 2025
Unprompted review
Good price and excellent delivery time
10 November 2025
Unprompted review
This was a gift for my son so his feed…
This was a gift for my son so his feed back is……
It was more of a snacks hamper rather than a beer hamper as there were only 4 small bottles of beer but what there was was OK
25 October 2025
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