Winedealdirect Reviews 

548
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of wines, often finding unique products at very competitive prices. Many people highlight the ease of ordering and the overall great service, with most orders arriving quickly and well-packaged, making their experience smooth. However, some customers also noted occasional issues with delivery, mentioning orders that were slow to arrive or experienced delays, sometimes due to carrier problems or being lost. A few people felt they had to allow a little longer for their items to be delivered.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Consumers find the product selection to be excellent, offering sophisticated wines not readily available... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and the excellent... See more

Price

Customers had positive experiences with price, consistently finding products at competitive and reasonable... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of wines, at a reasonable price. Would like a bit more communication and a status link that works. Happy with delivery firm used and that i can get wine that other stockists don’t have... See more

Rated 5 out of 5 stars

I wanted a particular sparkling wine and winedealsdirect not only stocked it, but were the best priced per bottle by far. And with a free and quick delivery as promised how do you get a better service... See more

Rated 5 out of 5 stars

Great prices and easy to navigate site, bit slow on delivery but hey was a bank holiday weekend. Overal 5 star service, ordered 2 bottles and received 2 bottles not broken and well packaged. Apart fr... See more

Rated 5 out of 5 stars

Our first order with Wine Deals Direct and a very positive result. I actually phoned with a query and the chap rang me back at 8pm that evening to help. Our delivery was yesterday with FED-EX, I was... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(548)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Too long delivery slot

After I ordered realised 5 days delivery and coming from Dorking as I live in manchester would not order again as there are more local deliveries who delivery within 2 days.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

another delivery for my favourite…

another delivery for my favourite bubbles. price is much cheaper than anywhere else. I have brought from this supplier before so I know they are reliable. The product is always securely packaged and safely as well as quickly delivered by a good delivery company. Looks like the first bottles will be opened this Sunday ( football thing ). Thankyou once again.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Competitive prices and easy to use website

Competitive prices. Easy website to use. I would recommend email communication to be a bit better as I was unsure of the state of my order having never used this company before.
However, they called me back when I couldn’t get through to them and everything was explained. Delivery was within the 5 working days and the wines were well packaged.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Fast and reliable

I recently bought 12 bottles of my favourite wine from wine deals direct and found the whole process easy and good value.
They had the wine I love in stock and available which has saved me time and money that I would have wasted driving from supermarket to supermarket where they only ever seem to have three or four bottles on the shelf .
I was kept informed of the progress of my order right up to and beyond delivery to my door . The packaging was superb and the driver delivered it with care .
I would recommend them to anyone and will certainly be reordering in the near future

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Good online wine company. Pleased with wine delivery

I was very pleased that I was able to order 12 bottles of my favourite pink Pinot Grigio when it was not available at any of the other retailers. The website and the ordering process was very straightforward and I received an order confirmation. The bit that I didn’t like was that the links from the order confirmation didn’t work, and when I tried an email link - I got a message saying there was no such email! I have to admit that at this stage, I thought that I had been scammed. But I’m pleased to say that the website is genuine, I did receive my wine and I’m very pleased about that! I shall be ordering again, and hopefully the links will have been sorted by then!

7 June 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing experience

What an amazing experience! Wine Deals Direct Uk actually pulled off the impossible. Let me start by saying I am not the typical customer. Although I consider myself kind, friendly, polite and understanding, I am very intolerant of poor customer service. At 60, I assume everyone has an angle/agenda so I forced to always do everything in my power to assume I’m going to be cheated, mistreated, or taken advantage of when it comes to a business transaction. Now, with that said, I HAVE NEVER BEEN SO WRONG with my presumed assumptions of what was going to happen. Never have I been treated better, never have I been supported more, and never has a company gone out of its way to ensure my satisfaction as winedealsdirect.co.uk. Their patience with me has been EXCEPTIONAL. I have collected spirits for a long time and dealing overseas with companies can often be fraught with worry,confusion, And almost what seems like intentional delays. NOT WITH WINE DEALS DIRECT UK. The staff were not only extremely knowledgeable in their field, they went out of their way to be kind and friendly and to make sure their client received the best possible treatment and care. I must also include that I am not a big fan of doing Overseas Cash wire transfers, especially with a company, I’ve never dealt with before. I will tell you with absolute certainty, putting my reputation as a physician on-the-line, that this company is legit as they come.

Dr William Tomaszewski USA

13 May 2024
Unprompted review
Rated 4 out of 5 stars

His this a second bec 2021.

Hi I was wondering why my Oder off 12 bottles off LINDEMAN BIN 50 THAT THE LABELS are different and the alcohol content are higher 14 not 13.5 .all so no -tasting notes ie.bold dark fruit / kind regards Pete .his the wine seconds .

10 May 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service, didn't get any notification about delivery, which was late. Not response for email from customer service and didn't update status on them site. Never again

8 May 2024
Unprompted review
Rated 3 out of 5 stars

Struggled to track my order using the…

Struggled to track my order using the order confirmation email which caused me some concern after seeing some terrible reviews. However after emailing my concerns direct to the company I was called back personally and my concerns were addressed and my order was delivered with no issues and promptly. I have marked it down only as the order tracking was impossible hopefully just a simple matter for their IT team to resolve.

6 March 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed

Made an order on 2nd Feb as a gift to a family member.
Recieved a confirmation email but absolute silence since then, tracking information doesn't work in the email! I also emailed on the day of purchase to ask if this order could be sent as a gift, I.e no invoice in the order and have recieved no reply. I have so tried calling numerous times to no avail.
Really wish I'd read the reviews for this 'company' before purchasing. Disappointed

2 February 2024
Unprompted review
Rated 1 out of 5 stars

I am so disappointed

I am so disappointed. Ordered 6 bottles
Of wine 22/1/24 delivery was £5.95 to be delivered within 5 days. After waiting 8 days and no communication from them whatsoever I rang them to be told the wine was out of stock. They didn’t contact me to tell me it was out of stock. So obviously I asked for refund and was told I would receive it within 5 days. Again waited a week and nothing. I emailed them and no reply so I am currently going through paypal to get my money back which they have had since 22/1/24! They have not replied through paypal so I assume they are going to wait until last minute to pay. I will NOT be buying from them again.

22 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look