Winedrops Reviews 17,550

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 7,134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the superb value for money they receive. Many people highlight the competitive pricing and the fantastic offers available, making it easy to discover new and exceptional wines. The delivery service is frequently described as prompt and reliable, ensuring a smooth overall experience. However, some customers also noted issues with delivery, including lost or damaged orders, and occasional delays. A few people also mentioned billing issues and concerns regarding advertised offers.

What people talk about most

Price

Consumers generally find the pricing to be positive, with many reviewers praising the great deals, good... See more

Product

Reviewers express satisfaction with the product, highlighting the excellent quality and variety of wines... See more

Value for money

Customers consistently express satisfaction with the value for money. Many reviewers highlight the fantastic... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising the speed and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the wines,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No fault of Wine drops but delivery failed in which Winedrops dealt with it fairly. Courier says they tried to deliver but there was no sign of him / her on our security cameras on and after the date... See more

Rated 4 out of 5 stars

Good customer service, even overnight! Joan Joh was most helpful in sorting out my account so I could see my purchases more clearly. Great offers… haven’t received or tasted the wines yet, but all are... See more

Rated 5 out of 5 stars

Was wary signing up as other wine clubs we have ended up with wine getting delivered monthly. Process explained fully and you only get what you want to buy, so no deliveries if you forget to cancel.... See more

Rated 5 out of 5 stars

Prompt delivery of wines and all have been good. Recent delivery only one box delivered with an email suggesting damage to the other box. Edicel from wine drops was very responsive to an email from my... See more


Company details

  1. Wine shop

Written by the company

We're the wine club that saves you up to 80% on your favourites. We cut out the middleman, going direct to the winemaker to get your the best prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
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1-star

Replied to 44% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had an issue with my Winedrops…

I had an issue with my Winedrops membership where I had been charged despite being entitled to a free year’s membership following a cancelled champagne festival. Joan dealt with it quickly, clearly and without any fuss.
The refund was processed promptly and my free membership was confirmed. Really appreciated the straightforward and helpful service — thank you, Joan!

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Be very careful before ordering from…

Be very careful before ordering from this company.

I placed an order on 23 April for £59.99, believing it was a one-time purchase. There was no clear indication during checkout that I was signing up for an annual subscription.

Two days later, I was charged an additional £119.

Only after this charge did I realise I had been enrolled into a membership, which was not made sufficiently clear at the time of purchase.

I contacted them immediately within their stated 48-hour refund window, as their own policy says customers may be eligible for a full refund. However, I have not received any response within their advertised 24-hour timeframe.

After reading other reviews, it seems this is a recurring issue.

I have now had to raise a dispute with my bank.

Proceed with caution.

23 April 2026
Unprompted review
Winedrops logo

Reply from Winedrops

Hi! Thanks for the heads-up. We can see you’ve already been in touch with our team, and we are currently tracking your concern under your existing support ticket.

We’re working hard to get this resolved for you, and we’ll continue to provide all updates directly through that email thread to keep everything in one place. If you have any new info to add, just hit 'reply' to our last message - we’re on it!

Rated 5 out of 5 stars

Winedrops is great

Winedrops is really good, if there are ever any issues the customer service team are really helpful & quick at resolving any issues. Edicel Today has been extremely helpful with my query today! Thank you!

28 April 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS …

From the earliest point of order to now trying to get someone to refund the extra £119 they stole by charging me for something I did not ask or want. So I placed an order for some wine. At no point did it say this was a membership club. So a week later and I’m still waiting for my wine to be sent. The app says out of stock for 4 wks but they took my £75 Then they took a further £119 without my knowledge or agreement. Then to cancel their subscription they send you a link to another company called unsubby who charge £9.95 to unsubscribe So far it’s been a total rip off and I have had to contact my bank and PayPal to instigate refunds. I would avoid this company at all costs because it will cost you

21 April 2026
Unprompted review
Winedrops logo

Reply from Winedrops

Hi! Thanks for the heads-up. We can see you’ve already been in touch with our team, and we are currently tracking your concern under your existing support ticket.

We’re working hard to get this resolved for you, and we’ll continue to provide all updates directly through that email thread to keep everything in one place. If you have any new info to add, just hit 'reply' to our last message - we’re on it!

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