Wineinsiders has great customer service. Orders are delivered promptly and are easy to either have delivered at your home or to an alternate location (ie. Walgreens). They offer very good wines from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my third order. I love their customer service as much as I love their wine, "Abbazia Moscato Rose Dolce". I had a question before ordering my third shipmemt. Eula was very knowledgeable, prof... See more
When my order was delivered to Dollar General and the store was suddenly closed because of a gas leak and due to be closed for several weeks, Wine Insiders' resent my order delivered to an accessible... See more
Company replied
This was my first time calling Wine Insiders about an order. It was a pleasure to speak with an associate immediately after the call was answered. Jonel was able to find my account info right away and... See more
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Company details
Written by the company
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Contact info
PO Box 15158, 90209, Beverly Hills, United States
- (800) 615-7304
- info@wineinsiders.com
- wineinsiders.com
4.3
Excellent
201 reviews
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Name is not Joyce
Name is not Joyce. And most of the telephone helpers are hard to understand since they are from overseas. Most are helpful but sometimes not. Maybe new?
27 August 2025
Unprompted review
Reply from Wine Insiders
Hello Jan,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the concerns you raised regarding your recent interactions. We always strive to provide professional, courteous, and easy-to-understand support, and we regret that we fell short of your expectations.
Your feedback is very important and will be shared with our team so we can continue improving the quality and consistency of the service we provide. Please know that whenever you reach out, we want your experience to be as seamless and helpful as possible.
If you’d like, we’d love the opportunity to look further into your specific concern and assist you directly. You can reach us at info@wineinsiders.com or at (800) 615-7304 Monday–Friday 9:00am–8:00pm (EST), and Saturday–Sunday 10:00am–7:00pm (EST), excluding holidays.
We truly value your feedback and appreciate the chance to make things right.
Warm regards,
Wine Insiders Customer Service Team
When do I receive my order?
Their website shows shipping in 1-2 days but it takes more than week to schedule to ship. I made my order on 8/21 and as of 8/27, no shipping scheduled yet. I do not even know when I receive my order. Do they have cash flow issues? Dishonest service and totally disappointed.
27 August 2025
Unprompted review
Reply from Wine Insiders
Hello Tomo,
Thank you for sharing your feedback with us. We sincerely apologize for the delay you’ve experienced with your order and for the frustration this has caused. We understand how important timely shipping is, and it’s never our intention to cause uncertainty or disappointment.
While our website notes that most orders are processed within 1–2 business days, there are occasions when unexpected delays occur. Please rest assured that this is not related to cash flow concerns but rather to logistical factors we are working hard to improve.
Your experience matters to us, and we’d appreciate the opportunity to look into your order details to provide you with accurate updates. If you’d like, please reach out to us at info@wineinsiders.com or at (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, and Saturday–Sunday 10:00am–7:00pm EST, excluding holidays).
We value your trust and are committed to making this right. Thank you for bringing this to our attention so we can continue improving our service.
Warm regards,
Wine Insiders Customer Service Team
Great customer service
The WineInsiders rep I spoke to on the phone was knowledgeable, efficient and friendly. She - Eula? - answered my question quickly, confident that my situation was easily resolveable. Thank you!
27 August 2025
Unprompted review
Reply from Wine Insiders
Hello Barbara,
Thank you so much for your kind words and 5-star review! We’re delighted to hear that Eula was knowledgeable, efficient, and friendly in assisting you, and that your question was quickly and confidently resolved. We’ll be sure to share your feedback with her; it will mean a lot.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.
Should you ever need any assistance with an order, we’re always here to help. Please don’t hesitate to reach us at info@wineinsiders.com or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays).
Warm regards,
Wine Insiders Customer Service Team
Great Customer Service
I recently placed an order in response to an email offer for Labor Day and forgot to apply the discount when checking out. I wrote and asked for help and Jennifer was so very supportive and assisted me with sorting out my errors. I was able to cancel my erroneous order and reenter one correctly and Jennifer assisted me all along the way. I am looking forward to receiving and enjoying my wine order and am especially appreciative of Jennifer's help and the outstanding customer service she provided to me.
I highly recommend doing business with Wine Insiders. They are clearly a company that cares about their customers.
24 August 2025
Unprompted review
Reply from Wine Insiders
Hello Richard,
Thank you so much for your wonderful 5-star review and for taking the time to share your experience. We’re thrilled to hear that Jennifer was able to assist you with your order and provide the support you needed. Your kind words about her outstanding customer service truly mean a lot, and we’ll be sure to pass along your appreciation to her.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.
Should you ever need any assistance with your order, we’re always here to help. Please don’t hesitate to reach us at info@wineinsiders.com or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays).
Warm regards,
Wine Insiders Customer Service Team
I was concerned about the mailing…
I was concerned about the mailing address: the Lady on the line set everything right. THANK YOU V E R Y
MUCH
20 August 2025
Unprompted review
Reply from Wine Insiders
Hello Victor,
Thank you so much for your 5-star review and for sharing your kind words. We’re delighted to hear that our representative was able to quickly resolve your mailing address concern and provide you with the support you needed. Your appreciation means a great deal to us.
At Wine Insiders, we believe the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.
Should you ever have any questions or need further assistance with an order, we are always here to help. Please don’t hesitate to reach us at info@wineinsiders.com or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays).
Warm regards,
Wine Insiders Customer Service Team
I'm a long-term Wine Insiders customer…
I'm a long-term Wine Insiders customer and have never been disappointed. I appreciate the variety of wine they offer, and can always find a deal that makes the wine a great value. The promotional items such as bottle openers are good quality. I highly recommend Wine Insiders.
18 August 2025
Unprompted review
Reply from Wine Insiders
Hello Lisa,
Thank you for your wonderful 5-star review and for being a loyal Wine Insiders customer. We’re delighted to hear that you’ve consistently enjoyed the variety, value, and even the promotional items we provide. Knowing that we’ve earned your trust over the years truly means a lot to us.
At Wine Insiders, we believe the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll receive a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.
Should you ever have any questions or need assistance with an order, please don’t hesitate to reach us at info@wineinsiders.com
or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays).
Warm regards,
Wine Insiders Customer Service Team
At checkout I did not get a chance to…
At checkout I did not get a chance to apply the discount code before the payment was processed. Jonel was very helpful and courteous in reviewing the order and processing a refund for the discount.
15 August 2025
Unprompted review
Reply from Wine Insiders
Hello Charles,
Thank you so much for your 5-star review and for taking the time to share your experience with us. We’re delighted to hear that Jonel was able to assist you promptly and courteously in resolving your order concern. Your feedback reassures us that our team is delivering the attentive service our customers deserve.
At Wine Insiders, we know the only thing better than enjoying wine is sharing it with friends. That’s why we’d love for you to spread the word—your friends will receive $25 off their first purchase of $50+, and you’ll also receive a $25 coupon when they order. Simply click here to get started: https://wineinsiders.com/pages/refer.
If you ever need help in the future, please don’t hesitate to reach out to us at info@wineinsiders.com or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays).
Warm regards,
Wine Insiders Customer Service Team
I have used them for over a year with…
I have used them for over a year with no problems. The orders came in a day or two. The last 2 times I ordered were horrible! The first order came over a week late. I sent many emails telling them to cancel it but they said I would have to pay a fee. The wind did finally come but very late. I figured I would give them another chance thinking it was a fluke thing, but the same thing happened. I spoke to someone on the phone, another country, and they said they would get back to me, but never did. I did finally get it cancelled and my money returned but took 2 weeks for the whole process. They should not take the money out of your account until the order is shipped. I will go to a new company. Not worth the aggravation. I would NOT recommend!!!
1 August 2025
Unprompted review
Reply from Wine Insiders
Hello Kelly,
Thank you for your honest feedback!
We’re truly sorry to hear about the disappointing experiences with your recent orders. We understand how frustrating delays and communication issues can be, especially after having had smooth experiences with us in the past. Waiting longer than expected and not receiving timely updates is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
Your feedback is very important, and we’ll be reviewing this to ensure improvements are made to both our fulfillment and communication process. We’d greatly value the opportunity to regain your trust and assist you further. Please reach out to our Customer Service Team at (800) 615-7304, via live chat, or at info@wineinsiders.com so we can look into this directly for you.
Warm regards,
Wine Insiders Customer Service Team
My order didn’t register the discount…
My order didn’t register the discount code so Aileen was kind enough to apply the discount afterwards. She was fast and efficient in handling my issue with complete professionalism.
I always recommend wine insiders partly due to the excellent support and amazing selection, not to mention the fantastic discounts.
14 August 2025
Unprompted review
Reply from Wine Insiders
Hello John,
Thank you for your 5-star rating and kind words! We’re delighted to hear that Aileen was able to assist you so quickly and professionally by applying your discount. It’s also wonderful to know you enjoy our selection, discounts, and service, and that you recommend Wine Insiders to others.
At Wine Insiders, we believe the only thing better than wine is sharing it with friends. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.
Should you ever need assistance, please don’t hesitate to reach us at info@wineinsiders.com or call (800) 615-7304 Monday–Friday, 9:00am–8:00pm (EST), and Saturday–Sunday, 10:00am–7:00pm (EST), excluding holidays.
Warm regards,
Wine Insiders Customer Service Team
I had a great deal of trouble getting…
I had a great deal of trouble getting the website to let me place my order. Possibly because I had just changed my address to another state. Anyway, the fellow who helped me from Wine Insider was very helpful and I was finally successful.
11 August 2025
Unprompted review
Reply from Wine Insiders
Hello Sarah,
Thank you for your feedback! We’re so glad to hear that our team member was able to assist you and help get your order placed successfully after the website challenges. Your patience means a lot, and we’re happy you had a positive experience with our support.
At Wine Insiders, we know the only thing better than wine is sharing it with friends. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.
If you ever run into any issues or need assistance, please don’t hesitate to reach us at info@wineinsiders.com or call (800) 615-7304 Monday–Friday, 9:00am–8:00pm (EST), and Saturday–Sunday, 10:00am–7:00pm (EST), excluding holidays.
Warm regards,
Wine Insiders Customer Service Team
Excellent company
I love wine insiders and have been a long term customer since the start of the pandemic, when I needed a delivery wine, and then have stuck with them ever since due to the amazing prices and qualities of the wine. I’ve rarely had a bottle I don’t like. Good quality and prices, fast and sustainable shipping, and great customer service.
7 August 2025
Unprompted review
Reply from Wine Insiders
Hello Gen,
Thank you for your feedback! We’re glad our team member was able to help you navigate the website and get your order placed successfully. Your patience and kind words mean a lot to us.
At Wine Insiders, we know the only thing better than wine is sharing it with friends. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.
If you ever need help in the future, please don’t hesitate to reach us at info@wineinsiders.com or call (800) 615-7304 Monday–Friday, 9:00am–8:00pm (EST), and Saturday–Sunday, 10:00am–7:00pm (EST), excluding holidays.
Warm regards,
Wine Insiders Customer Service Team
Lenard was efficient and I experienced…
Lenard was efficient and I experienced no problems with my request.
8 August 2025
Unprompted review
Reply from Wine Insiders
Hello Mpathic,
Thank you for sharing your feedback! We’re delighted to hear that Lenard was efficient and able to assist you without any issues. It’s always wonderful to know when our team delivers a smooth and positive experience.
At Wine Insiders, we know the only thing better than wine is sharing it with friends. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.
Should you ever need assistance with an order, please don’t hesitate to reach us at info@wineinsiders.com or by calling (800) 615-7304 Monday–Friday, 9:00am–8:00pm (EST), and Saturday–Sunday, 10:00am–7:00pm (EST), excluding holidays.
Warm regards,
Wine Insiders Customer Service Team
Nice wine selection
Nice wine selection, easy to use website and what's most important: excellent customer service.
7 August 2025
Unprompted review
Reply from Wine Insiders
Hello there,
Thank you for your kind feedback. We’re so pleased to hear that you’re enjoying our wine selection, finding the website easy to use, and most importantly, experiencing excellent customer service. Your satisfaction means a great deal to us.
At Wine Insiders, we believe the only thing better than wine is sharing it with friends. You’ll give your friends $25 off their first purchase of $50+, and you’ll receive a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.
If you ever need assistance with your order, please don’t hesitate to contact us at info@wineinsiders.com or (800) 615-7304 Monday–Friday, 9:00am–8:00pm (EST), and Saturday–Sunday, 10:00am–7:00pm (EST), excluding holidays.
Warm regards,
Wine Insiders Customer Service Team
We have been purchasing from wine insiders for three years.
We have been purchasing from wine insiders for three years. We have never had a delivery in 3-4 days. Typically, our wine is delivered 5-6 days. Our current order was placed on 7/31/2025 and it is now 8/7/2025 and the order status is "in Process." Once it gets a tracking number, we will still have about 2-3 more days until our wine arrives. It's not like we live in a remote area. We live in Cincinnati.
Most of the wine is good, but there are some stinkers.
7 August 2025
Unprompted review
I have been ordering from wine insiders…no more
I have been ordering from wine insiders for a few years n their shipping was excellent.
However not now,I ordered my wine last July 30 n today is August 6th and they haven’t shipped my wine yet. This is ridiculous.
Before I used to get my wine in three days. This is the last time I’m ordering from wine insiders,they just lost my business.
6 August 2025
Unprompted review
Lost on the Columbus Beltway
Wine was supposed to arrive Wednesday at Fed ex store - and it was a no show until maybe today, but I've had no confirmation of arrival.3-4 days riding around Columbus in 90+ weather ought to do wonders for the 15 bottles of wine ordered. Call WI customer service yesterday and they said they would track it down and let me know w/i 24 hrs.-didn't happen.
30 July 2025
Unprompted review
My Third Order
This was my third order. I love their customer service as much as I love their wine, "Abbazia Moscato Rose Dolce". I had a question before ordering my third shipmemt. Eula was very knowledgeable, professional, patient, and kind. She helped me solve my problem quickly and efficiently, so I was able to continue with my order with no problem. I really appreciated Eula's help. She made my day more pleasant. KUDOS TO EULA! I wish everyone was like her.
28 July 2025
Unprompted review
Great selection of wines
Great selection of wines. My wife is tough to please when it comes to wines, and she has really enjoyed the wines that we receive.
28 July 2025
Unprompted review
Positive experiences
I've always had a good experience with WI, and when a shipment to me was damaged by the shipper, they rectified it very quickly
25 July 2025
Unprompted review
Customer service was efficient and…
Customer service was efficient and polite and followed up with my question.
I have been ordering wine with wine insiders and they have a large selection of wines that I otherwise wouldn't know about. And its delivered right to me door at a great price.
24 July 2025
Unprompted review
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