Wings Skoda Reviews 

My experience with Wings Škoda Peterborough was extremely poor, and I feel other customers should be aware of it.

The first red flag came at my first service on a one-year-old car, where I was left waiting for around 6 hours without anyone properly acknowledging me. For a main dealer, I found that unacceptable, and it set the tone for what followed.

Later, further issues arose around a dash cam installation carried out under Order 58200. After the first installation attempt, oily hand marks were left inside my vehicle. These were not minor marks in my view. They were obvious and unacceptable to leave on a customer’s interior. I also experienced DAB reception issues after the installation.

Because of those problems, the car had to go back for the dash cam work to be redone and the interior cleaned. I was not offered a courtesy car and was left without my vehicle for over a week while these issues were addressed.

When the vehicle was returned to me, Paul Reed scraped my car on my own drive while reversing. While that damage was later repaired, it remains part of the overall experience I had.

The most serious issue only became apparent much later, when the dash cam was professionally removed. At that point, I was informed that the rear interior trim above the rear window had been left misaligned and appeared to have been fixed through, leaving visible screw damage. This was not something obvious to me as a layperson in 2022, which is why it could not possibly have been resolved at that time. I provided photographs and raised the issue properly once it came to light.

Despite this, the dealership declined to remedy the issue, taking the position that modifying the trim was part of the installation process. At no time did I consent to my vehicle being altered in that way, and I do not accept that visible misalignment and exposed fixing damage represent an acceptable standard of workmanship from a main dealer.

What made this experience so poor for me was not one isolated event, but the overall pattern: being ignored, poor communication, issues following installation, being left without a vehicle while problems were corrected, damage during vehicle return, and then refusal to put right a later-discovered workmanship concern.

I had held back from leaving a review previously, but after everything that happened, I no longer felt staying quiet would be fair to other customers.

Based on my own experience, the high overall rating does not reflect the standard of service I personally received.

Overall, this was a deeply frustrating and disappointing experience.

Based on my experience, I would be very cautious about trusting Wings Škoda Peterborough with fitting work or with resolving issues when something goes wrong.

Wings Skoda Peterborough are great. Service is fab, workmanship is excellent and they provide great advice. Leanne was great at looking after me today.

Jose was very helpful in providing different options for a Skoda and a test drive. We appreciated his knowledge and attention to detail.

Was looked after by Lea she was fantastic keep me informed while my car was being serviced very friendly and offered me loads of options when my brakes needed changing.

Uh, where do I start...these guys deserve award for their transparency and customer service. My Google review year ago was not just good enough, I do apologise for that. These guys are more amazing than I have said before- all professional, most helpful and most customer obsessed team. Top noch in everything- diagnostics, communication, advice, pricing, efficiency. No guessing games on diagnostics, no hidden or made up issues- car goes in with issue and limp mode and in need of few jobs and comes out like brand new car with transparent vehicle check reports, jobs carried out and so on. All in one service plan explained, payment options to suit everyones needs. Warranty cover all sorted- just sit back and relax with no stress- car is in good hands. Branch feels very welcoming- fresh, good quality coffee and incredibly supportive team. I am not sure what else I can say other than recommend this garage for all your skoda needs. I had been with them for about 1 and half year and I can say they been only amazing with everything. Highly recommended.

Very professional throughout it was my first visit - friendly staff - very smooth transition with the work carried out - good clean environment and nice coffee

Thank you to Leanne and both of the Davids who fixed the problem with my car.
As always, brilliant.

Great service as always from Wings at Peterborough. Booked in for service, Lee was very professional and took care of it all. Was happy to sit and wait with a coffee, it didn’t take as long as scheduled, so all good.

Bought my first Škoda from Dean at Wings. Such an easy process with the whole sales team working as one. Feels like a real family environment. Let’s see if Škoda can hook me in for the long term. Looking good so far.

Visited Wings Skoda in Peterborough again this morning, this time for a repair to my front grille after an altercation with a pigeon on the way to work the other week. Service was spot on and the staff were really helpful. Becky made the appointment, rang me on Saturday as a reminder and let me know as soon as the car was ready. Excellent experience. Thank you

EDIT:
Unfortunately, whoever fitted my new grille this morning only stuck the VRS badge on with some really poor glue, so it came off when I washed the car this evening. Luckily it didn’t fall off when I drove home and I had a couple of number plate stickers I could cut to size and re-attach it…

ADDITION:
Wings Skoda service team contacted me this morning to apologise and offered to book the car in to rectify the badge issue, saying that the VRS badges are initially heat welded on at the factory but the dealerships have to use glue when dealing with repairs. I declined as the number plate sticker appears to be holding up sufficiently well but thanked them for their offer

EXCELLENT SERVICE AND CUSTOMER CARE

I recently ordered a number of accessories for my Elroq from Wings Škoda and was a little disappointed that one of the items (a boot mat) was incorrect and would not fit my car. However, I needn't have worried as Caleb immediately responded to my complaint, sent the correct item and arranged for the incorrect one to be collected from my home and returned. Excellent customer service from a company I will definitely use for future purchases. Highly recommended.

I was served today in the service department by Leanne, she was excellent, clear about everything. She explained about what was to be done. She came over to me as I was waiting for my car and served me with coffee and told me at what stage we were at. Everything went through smoothly and I couldn't find any fault with the service and care. Thank you Leanne at Wings of Skoda.

Excellent service as always Leanne in the service department was lovely and friendly and helpful.

Took my Karoq in for its first service and excellent experience as always. Paul from the servicing team was friendly and explained everything clearly. We’ve been buying cars from Wings for 10 years now and I’d highly recommend them!

Routine service carried out in 1.5 hours whilst I waited which was quicker than promised. The price was as quoted. Lea helpfully suggested a local cafe for breakfast which was excellent and the coffee at Wings was wonderful. A pleasant customer experience.

Leanne was helpful and welcoming and corrected some incorrect information I had been given earlier by another member of staff. She was on hand to arrange the hire car when I arrived and also greeted me when I returned it later in the day. She also advised me about an All-In Plan from Skoda for years 4 and 5 and went through all that was included. She is very professional in all that she does and is a credit to Wings.

Lea is such a credit to Wings. She sorted me out with a service plan, which in hindsight was a good move as I needed 4 new tyres. She kept me informed of what was happening ( car was in for service and MOT). Very friendly and helpful. During my 4+ hours there, Lea and several members of staff offered me refreshments too. Pleased with everything so far.

Lea and the service team were great at sorting out my Karoq, which had a problem just before its MOT. Everything was resolved very quickly. Thank you.

Lea was amazing! Sorted a great payment plan for services moving forward and couldn't have done more to make everything straight forward and easy. Such a great work space for those who wait whilst service is carried out. Highly recommend.

Lea was great! Knowledgeable, friendly and efficient. Great service!