Wink Frozen Desserts Reviews 

432
TrustScore 4 out of 5

3.8

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Rated 2 out of 5 stars

Lots of trouble entering my account. Time between placing an order and just having it mailed is very long. I have received pints that were melted. Refrozen the ice cream has no texture. Online prici... See more

Rated 5 out of 5 stars

SUCH a great product! Fantastic, varied flavors with a healthy bent. Plant based product with approximately 8g protein and 16g fiber per 100 calorie pint. My family can legitimately enjoy dessert P... See more

Rated 5 out of 5 stars

Wink is honestly fantastic! I’m allergic to gluten, processed cane sugars and dairy so before I found this I hadn’t had a treat in six years! It’s so good, and actually tastes like ice cream—not overl... See more

Company replied

Rated 3 out of 5 stars

I purchased the 12 pints so I could try each flavor. I have to say that I’m not impressed. I love that an entire pint is only about 4 net carbs, but the flavor is definitely not as I hoped. Sad... See more

Company replied

Company details

  1. Sweet shop
  2. Food products supplier

Information provided by various external sources

100 Calories Per Pint. Vegan, Sugar Free, Low Carb and Keto. Wink Frozen Desserts ice cream alternatives are plant-based and fit into a clean eating lifestyle.


Contact info

3.8

Great

TrustScore 4 out of 5

432 reviews

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3.8

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(432)

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Rated 5 out of 5 stars

LOVE WINK

Wink is soooooo good. I buy it at Market Street in the Dallas area. Just wish I could find it more places. Thank you for making this product.
Can't understand why Whole Foods doesn't have it.
So glad I came across Wink.
THANK YOU!!!!

26 August 2019
Unprompted review
Rated 2 out of 5 stars

Missing product

I am a new customer for Wink Frozen Desserts. I just received my first order of 9 pack and 1 free. I only received 7 meaning 3 missing. Inside box was a list of my order. But not all were in the box. This might be a problem for delivery service.

I was impressed in the timely manor in which I received order.

Hoping for a better result.
KB

24 August 2019
Unprompted review
Rated 3 out of 5 stars

Honest review from someone who was 260…

Honest review from someone who was 260 pounds and just lost 30... OK--this is NOT really "ice cream." But given all the horrible reviews I've read, I was pleasantly surprised. I AM NOT A VEGAN. I love my treats, but have been on keto for 3.5 months. I bought 5 & have only tried the Salted Caramel. Taste is close...not quite there. It's creamy and admittedly I cannot eat more than probably 1/4 cup of this until I've had enough. It left a weird "feeling" in my mouth. It will be GREAT for those nights I'm craving dessert but can't have it! I will probably get 15-20 servings out of what they say is a 4-serving pint tho!! LONG STORY/SHORT: Buy if you're desperate for a treat once in a while if you're on keto or low carb. I intend to eat this stuff ONE big spoonful at a time...any more than that and I just don't want it.

23 August 2019
Unprompted review
Rated 4 out of 5 stars

Taste like pepto-bismol that has a touch of flavoring and frozen

Update: I was very surprised that I got a refund from Wink minus the shipping, which makes sense to me. Although I did not like the ice cream, I felt that the customer service aspect of the company earned them some stars. Thank you for that.

Okay so I purchased the 12 pack with random flavors. I tried every one and did not like a single one. It reminded me of peptol-bismol with light flavoring. I took them to work to see if co workers would like them and they all did not like them either. In the end I threw the ice cream away. I was very disappointed with the thought of wasting all that product and money.
My order was #83667

17 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Hi Harune,

Thank you for providing your order number and the feedback.

Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.

I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.

https://winkfrozendesserts.com/pages/returns-and-refunds

The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.

If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.

If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.

Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.

Rated 4 out of 5 stars

Great Product! Hard to Get

The ice cream is delicious! It is flavorful and light, and I love the texture and consistency. I have recommended it to other health-conscious friends and they really enjoyed it as well. It is not available in many stores, and ordering it online has inconsistencies. Some orders have shipped and arrived within a few days of the order, some have taken multiple weeks to ship. Some delayed shipments were due to limited supply, and some had no explanation. The delivery itself is also inconsistent. Some orders arrive in great condition. Some orders have arrived with the dry ice melted, the ice cream partially melted, and dented/damaged pints. The inconsistencies of online ordering are frustrating because the ice cream is so delicious.

17 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Thank you so much Lauren!

We're continuing to work on our logistics to bring a better, more consistent service.

Super appreciative of your support and patience.

Rated 5 out of 5 stars

I'm a fan

Look, it's not heavy-cream ice cream. It's not even medium calorie ice cream (like halo top). But it's super good for you and tastes amazing - I love getting my prebiotic fiber (Inulin) from the product and it is creamy and tastes sweet. The calories can not be beat and you have multiple food allergies, it's a god send.

Company wise, they have amazing customer service and respond to every question or request.

13 August 2019
Unprompted review
Rated 5 out of 5 stars

Excellent treats!

I discovered Wink while looking for paleo treats and love it! So many flavors, and so good. Customer service is outstanding!

13 August 2019
Unprompted review
Rated 1 out of 5 stars

I ordered four pints of the Wink frozen…

I ordered four pints of the Wink frozen desserts, mainly because of the calorie count. I should have been more observant of the ingredients. Don't like the taste of these products, tried all of them. Maybe because I'm not vegan, just looking for a low calorie treat.

13 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Hi Gail,

I'm so sorry you didn't enjoy our products.

We totally understand that an ice cream alternative with no sugar and no dairy may not appeal to everyone.

That being said, we stand behind what we do.

What was your order number? I'd love to make this right for you.

Rated 1 out of 5 stars

Horrible ice cream

Horrible ice cream! I recently found our I am allergic to dairy and coconut so I have been looking for a dairy and coconut free ice cream. I first found out about Wink through Instagram. The photos and reviews were great so I decided to give it a try. I drove 20 minutes to my local Bristol Farms and purchased two different flavors. The taste of the vanilla flavor was so horrible I couldn't get myself to taste the second flavor. It tastes just like cardboard and it leaves a horrible after taste in your mouth. Pressed Juicery has delicious plant based ice cream and I was expecting this to be the same but I was so wrong.

12 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

I'm so sorry you didn't enjoy our product Carolina.

We know we're not for everyone, but truly appreciate people willing to give our products a try.

That being said, we stand behind what we do.

Could you please either respond in the "Find Reviewer" tool or email us directly at info@winkfrozendesserts.com with information regarding the flavor purchased, the location you visited, and where we may send a refund check?

Thank you, and again, I apologise that we didn't meet your expectations.

Rated 1 out of 5 stars

This frozen dessert is the worst…

This frozen dessert is the worst tasting option of dairy desserts I have ever had in my entire life. Literally, all of the sanity was taken out of the...whatever it is in order to make it 100 calories. Not worth it. Ever. Just have a sugar free popsicle or something.

Also, these other reviews are super fake. I can't believe how bad and general they are. STAY AWAY!

12 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Hi Joe,

I'm sorry you didn't enjoy our products.

We know we're not for everyone, but do appreciate you giving our products a try.

We'd be happy to refund you as per our satisfaction guarantee.

What is your order number?

Additionally, all of the reviews here, good and bad, are from users with a genuine buying experience.

Rated 1 out of 5 stars

I am an ice cream fanatic

Update:they did send a refund. While I did not request this I certainly have respect for them for that action. I agree that it may not be for everyone which is why I said to try a pint before deciding on a larger order. From the reviews I’ve now seen it would appear that they do refund often. I would rather the company had kept my money and focused efforts on improving the product to be honest. Clearly not meeting expectations for many buyers. It is a good idea though and good organization so surely the product can be improved.

I am an ice cream fanatic. I’ve never met an ice cream I didn’t like. Until this. I bought a special package-multiple pack and thought even if it’s not the best I’ll get my ice cream fix without the negative effects. It truly was inedible. I’ve never thrown away ice cream but trashed every single container. Buyer beware. Try one pint first. I can’t describe it well but something like eating a pack of sweet and low. By itself. No flavor I think the positive reviews must be friends and employees.

10 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Hi Debi,

Thank you for providing this.

Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.

I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.

https://winkfrozendesserts.com/pages/returns-and-refunds

The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.

If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.

If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.

Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.

Rated 3 out of 5 stars

Terrible texture and aftertaste

Bought for Keto diet. Terrible aftertaste. Tastes like flavored frozen water. Weird grainy texture. Not edible. Bought 4 flavors, was a complete waste of money.

edit:

I am upgrading to 3 stars for the fantastic customer service. They contacted me and issued a refund for the product.

10 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Hi Joseph,

I'm so sorry you didn't enjoy our products.

We know we're not for everyone, but do stand behind what we do.

What is your order number? We would love to make this right for you.

Thank you for providing this.

Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.

I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.

https://winkfrozendesserts.com/pages/returns-and-refunds

The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.

If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.

If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.

Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.

Rated 5 out of 5 stars

Wink is honestly fantastic

Wink is honestly fantastic! I’m allergic to gluten, processed cane sugars and dairy so before I found this I hadn’t had a treat in six years! It’s so good, and actually tastes like ice cream—not overly ice-ish but actually creamy (especially if you let it thaw till it’s just a lil bit melty!) it’s easy to fit into any macros if you’re training and is just all around my new favorite thing!

9 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Thank you so much for the review Grey!

Rated 5 out of 5 stars

Sometimes you just need something…

Sometimes you just need something sweet!!! I am thrilled to have found a treat that I can enjoy that doesn't have anything in it that will negatively affect my body. I have found my favorites and don't ever let my freezer get empty. Thank you WINK for making my new favorite treat!!!
-Cassie

6 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Thank you so much for this review Cassie! It means a ton!

Rated 5 out of 5 stars

I know many people love this but I…

I know many people love this but I ordered the 12 pint package and cant stand the taste of any of the flavors.

These people are awesome to work with. Changed to 5 stars for great customer service.

5 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

I'm so sorry you didn't enjoy our products.

We aim to please as many people as possible, but understand that not everyone will enjoy what we create.

Would you mind providing your order number?

We do stand behind what we do and guarantee satisfaction.

Thanks!

Rated 1 out of 5 stars

I would NEVER recommend this product

The only good thing I have to say about this brand is the customer service is satisfactory and their shipping methods were sufficient. All of the pints were received completely frozen which was good after traveling a few days in the summer heat. However, the dessert itself is horrible. They smell and taste like play dough. These desserts taste like something your child would make in their play kitchen. The taste of splenda was overwhelming and the texture of the dessert was grainy and horrible. I would not recommend this product to anyone.

Order # 85351

5 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Thank you for providing this.

Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.

I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.

https://winkfrozendesserts.com/pages/returns-and-refunds

The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.

If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.

If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.

Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.

Rated 1 out of 5 stars

Very disappointed!

I was so looking forward to these frozen treats. When they arrive they were still frozen. Packaged well. I almost couldn’t wait the 10 minute to thaw as instructed. Then I took a spoonful.... ughhh. The taste is not something close to Cake Batter. Then I thought well let me try the strawberry shortcake...... again such an awe full unnatural taste. I bought 4 pints .... salted carame and also s’mores. All with the same distinct taste. No difference in taste from one to the other. I am so disappointed. I spent a total of $41.99 and my order number is #85375.

3 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Hi Marlene,

Thank you for providing your order information.

We totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.

I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.

https://winkfrozendesserts.com/pages/returns-and-refunds

The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.

If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.

If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.

Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.

Rated 3 out of 5 stars

Sad and truly disappointed

Updated:
After contacting Wink via email, I did receive a partial refund which is appreciated. For that alone, I will modify my review to 3 stars.

I find it curious that every other review (even written later than mine) has been verified and received a response from Wink. I will now have to take more time out of my busy day to go to the website and contact them.

First, I was not expecting rich and creamy "ice cream". I assumed the consistency would be more like an icy dessert which is fine. What I cannot get over, is how *bad* the flavors are. I bought *SEVEN* pints thinking "how bad can they be?" I have been doing the Keto Diet for nearly a year and like to try different things since I usually have to make my own desserts if I want a treat.
As soon as my shipment arrived last night, I tried the Cinnamon Bun, and I cannot describe the taste - almost like a liquor type of artificial flavor.....Horrible. Then I tried Strawberry thinking it would be a more natural taste since it is a fruit after all. Horrid. I just now tried the Vanilla Bean; I took two spoonfuls and threw it away. At 100 calories per pint, I was initially afraid I'd eat all 7 in 2 days. Now I realize I'm going to have to throw them all out. What a waste of money, but it was my fault for ordering 7. I see so many good reviews that I realize I seem to be the minority.
I spent $53.60 on Order #85137.

2 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Hi Christine,

I'm so sorry I didn't respond to your review the day it was left. I must have missed it.

We want people to be able to try our products with trust that we'll do what is necessary to make things right for them.

In each order, there is a contact card in case anything with a customer's order is not to their liking. This card encourages customers to contact us via email (info@winkfrozendesserts.com) to remedy the situation.

Prior to your review, did you happen to submit an email regarding your experience? If so, what date did you send it? I would like to make sure we didn't miss anything.

I've just looked into your order number and have refunded you as per our satisfaction guarantee policy.

The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.

If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.

If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.

Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.

Rated 5 out of 5 stars

I was really missing my ice cream…

I was really missing my ice cream treats when my family was enjoying theirs. My first taste wasn't good. The texture was different not cream but ice. The second time was better. Now I look forward to my Wink at night. I have even ordered routine delivery. This product lets me stay on Keto and not feel left out. The container lasts me 4 servings. Make sure to let in sit out for a few minutes to start to melt.

Would love to try the cookies but they are always out of stock

2 August 2019
Unprompted review
Rated 3 out of 5 stars

Free of everything, including taste.

I purchased the 12 pints so I could try each flavor. I have to say that I’m not impressed. I love that an entire pint is only about 4 net carbs, but the flavor is definitely not as I hoped. Sadly, I won’t be purchasing more. I guess my quest for the perfect Keto friendly dessert continues. 😞
**Update: per their satisfaction guarantee, Wink promptly refunded the cost of items purchased. Unfortunately, the product wasn’t to my liking, but their customer service is stellar.

1 August 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Hi Grace,

Thank you for ordering our products.

I'm so sorry to hear that we weren't to your taste.
While we do try to appeal to as many people as possible, we totally understand and accept that we're not for everyone.

That being said, we operate with integrity and would be more than happy to honor our satisfaction guarantee.

Would you mind sharing your order number?

Thanks!

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