Wink Frozen Desserts Reviews 

432
TrustScore 4 out of 5

3.8

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Rated 2 out of 5 stars

Lots of trouble entering my account. Time between placing an order and just having it mailed is very long. I have received pints that were melted. Refrozen the ice cream has no texture. Online prici... See more

Rated 5 out of 5 stars

SUCH a great product! Fantastic, varied flavors with a healthy bent. Plant based product with approximately 8g protein and 16g fiber per 100 calorie pint. My family can legitimately enjoy dessert P... See more

Rated 5 out of 5 stars

Wink is honestly fantastic! I’m allergic to gluten, processed cane sugars and dairy so before I found this I hadn’t had a treat in six years! It’s so good, and actually tastes like ice cream—not overl... See more

Company replied

Rated 3 out of 5 stars

I purchased the 12 pints so I could try each flavor. I have to say that I’m not impressed. I love that an entire pint is only about 4 net carbs, but the flavor is definitely not as I hoped. Sad... See more

Company replied

Company details

  1. Sweet shop
  2. Food products supplier

Information provided by various external sources

100 Calories Per Pint. Vegan, Sugar Free, Low Carb and Keto. Wink Frozen Desserts ice cream alternatives are plant-based and fit into a clean eating lifestyle.


Contact info

3.8

Great

TrustScore 4 out of 5

432 reviews

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3.8

All reviews

(432)

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Rated 1 out of 5 stars

No. Do. Not. Waste. Your. Money

No. Just no. The fact that they call this ice cream is false advertising. I got the pumpkin, mint, cheesecake, and cocoa dough, and all of them tasted nothing like the flavors. Immediately after trying them I felt extremely sick and needed to eat some fruit to help get the taste out of my mouth. The stevia is WAY too strong and it tastes really artificial. I was excited to try the ice cream because I just needed something to eat that, for once, wouldn’t make my blood sugars spike. To be honest, I wouldn’t even give this product to my dog. I emailed them, hopefully I get a refund. Another thing is that they make you buy four pints. I can’t even eat a bite, what am I gonna do with all of the leftover stuff!? Such a waste of money.

31 July 2019
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Hi Abby,

We're so sorry you didn't enjoy our Frozen Desserts

Do you have an order number we can look into?

We understand that we are not for everyone, but stand behind what we do.

Would love to make this right for you.

Update:
Thank you for providing this.

Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.

I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.

https://winkfrozendesserts.com/pages/returns-and-refunds

The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.

If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.

If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.

Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.

Rated 4 out of 5 stars

In general

In general - Good product!
Very much needed by us desperate dessert junkies!

But...
I do so wish that the 12pk ( that helps keep the cost down from extreme to merely high! ) could be just a few flavors, or even two.

Good service, good shipping practices.
4 stars.

31 July 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic!!

SUCH a great product! Fantastic, varied flavors with a healthy bent. Plant based product with approximately 8g protein and 16g fiber per 100 calorie pint. My family can legitimately enjoy dessert PLUS feel good about eating something healthful. My favorites are salted caramel, vanilla, and cinnamon bun; my kids like chocomint and s’mores. Thank you, Wink, for creating a unique product. And kudos to you for donating a portion of sales to Project AIR.

31 July 2019
Unprompted review
Rated 5 out of 5 stars

terrific new flavors-

I had not ordered for several months and was delighted to see all their new flavors. Wink's product and customer service are
the best--thank you.

I am excited to try their cookies once they are available.

30 July 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Thank you so much Elizabeth!

Rated 5 out of 5 stars

Unique taste, minimal calories

If you are looking for regular ice cream, this is not it. It is tasty, it is creamy but it's not ice cream. Real ice cream does not come in at 100 calories per pint. Let the pint sit on the counter for a while. I actually like to wait 30 to 40 minutes. It'll be a little bit melted and very soft. It reminds me of soft-serve yogurt. I top with some sugar-free chocolate syrup and chow down. I doubt I will ever buy "real" ice cream ever again.

30 July 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Thanks for the review and great tips!

Rated 1 out of 5 stars

One and done

I purchased 2 pints from a local health food store. I was really excited to try it, but highly disapointed. I understand that it's not ice cream and keto friendly. However I took one bite and threw the rest away. The cake batter didn't taste like any cake I've ever had and the cocoa dough tasted more like watered down coffee. Both left an unpleasant aftertaste. I definitely wouldn't buy these again but may try the cookies if I ever see them.

30 July 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

Hi Chirs,

I'm so sorry you didn't enjoy the 2 pints you purchased.

We do our best to appeal to as many people as possible, but totally understand that we'll never be for everyone.

Quick question, were the pints icey or creamy? The most common complaint regarding pints purchased at a retail partner is icey-ness and/or a watered-down flavor - both of which are indications of heat-shocked pints (melted and then refrozen).

Would love to look into this, and totally get if communication over email would be better suited. If you'd prefer that, please email info@winkfrozendesserts.com

At the very least, we'd love to offer you a refund for the pints you purchased, so it's definitely worthwhile to shoot us a message.

Again, sorry it didn't work out for you, but we're definitely looking forward to making it right for you.

Thanks,

-Gabe

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY
this ice cream is absolutely disgusting and worse than just not eating anything sweet. They ALL taste the same. I would not call this ice cream! you’re better off making your own. the good reviews must be fake

28 July 2019
Unprompted review
Wink Frozen Desserts logo

Reply from Wink Frozen Desserts

We're so sorry you didn't enjoy our products Lexi.

We know we're not for everyone, but do stand behind what we do.

What was your order number?

We would be more than happy to refund you.

Rated 5 out of 5 stars

I love this ice cream!

I love this ice cream, only 100 calories for the whole thing. Also incredibly appreciative of the customer service whenever I have questions regarding my order. I've only had a problem with my order once and it was resolved quickly and I even received additional ice cream that was unexpected. I will continue to order regularly!

24 July 2019
Unprompted review
Rated 3 out of 5 stars

Great product, bad delivery experience

I love Wink frozen deserts! However the last delivery happened when I was out of town for a week and when I got home to find it on my porch it was just barely cold .....it had been in the 90's that week .....I don't generally read my e-mail on vacation so a text the week prior would have been nice so I could have delayed the delivery, it doesn't taste quite as good once it thaws and then re-freezes

23 July 2019
Unprompted review
Rated 5 out of 5 stars

Wink 4 Life

I love Wink Ice Cream. Pair it with Almond butter or anything like that and it is way more healthy than conventional ice cream. Wink 4 Life

23 July 2019
Unprompted review
Rated 5 out of 5 stars

Diabetes-friendly ice cream treat!

I have type-1 (insulin dependent) diabetes and traditional ice cream or even the newer products in grocery stores still significantly impact my blood sugar. I was looking for a low carb, low calorie product that allowed me to ENJOY a frozen dessert. I will admit that I've tried all the Wink pints (except lemon cake) and they are an acquired taste. You'll be disappointed with the chocolate flavors if you're a chocolate lover. However, pumpkin spice latte and cinnamon bun are a 10 out of 10! Strawberry and strawberry cheesecake are right up there (maybe 8.5 out of 10). These are almost twice the cost of the low calorie pints you can get from a grocery store but the company's customer service is the best I've encountered. I did unfortunately have one delivery arrive melted (FedEx's fault and not Team Wink). Ani and Gabe did everything to make sure I received my pints properly frozen. 10 out of 10 for Team Wink!! I can eat the entire pint with absolutely no impact on my blood sugar. While that might not be true for all people suffering from diabetes, Wink pints are a guilt-free, insulin-free indulgence! Thanks!

23 July 2019
Unprompted review
Rated 4 out of 5 stars

I love the product tastes great with…

I love the product tastes great with berries and nuts. I even add Metamucil sugar free fiber to it for added benefits. Great for dieters! Add a tbl spoon of dark chocolate cocoa powder to Salted Caramel dessert, amazing!

23 July 2019
Unprompted review
Rated 5 out of 5 stars

Wink is a unique product

Wink is a unique product. For those of us with food intolerances it is a lifeline food source. I just mix it with hemp protein and flax milk and I can have a dairy, sugar free smoothie without any oxylates (almond milk). All I can eat is Wink smoothies for breakfast and lunch and I do not know what I would do without it

23 July 2019
Unprompted review

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