Winna is decent overall and the site runs smoothly, but I’m a bit disappointed after looking more closely at some game outcomes. A few results didn’t seem to match what I expected based on the probabi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'll keep this simple because I've already wasted enough time on this platform. From day one I struggled to claim my initial welcome gift. A week of jumping through hoops, following up multip... See more
Company replied
My main frustration with Winna was dealing with support. When players are risking real money, they deserve clear answers about how games work. Without transparency and proper explanations, it’s har... See more
Company replied
Company details
Written by the company
Winna is the ultimate crypto casino experience. Instantly deposit and withdraw Bitcoin, Ethereum, and more. Explore over 5,000 games, including Slots, Live Casino, and Sports Betting. Secure, fast, and packed with exclusive bonuses – win big at Winna.com!
Contact info
Costa Rica
- support@winna.com
- winna.com
3.2
Average
743 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Removing Winnings
After thousands of deposits at Winna casino, today, to my surprise I hit more than 100 multiplier and won 7700 on 1 particular bet (Gates of Olympus). Happily, the same minute I decided to make a withdrawal and I was chocked when I found 142$ ONLY in my balance, after checking with support, they asked me for a proof of my winnings 😗....
I went back to my bets history (which should show the 100 multiplier even if I lost, but this particular bet was not there, it was removed so I can't get a proof of my winnings and the removal of more than 7800$ will be justified....
Avoid this casino and save your money.
The incident took place on 16th of May, between 2 and 3 PM, if Winna likes to review this particular bet with 3 multipliers (100+..+...), total winnings on this particular bet 7800$.
16 May 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
Reply from Winna
We’re glad to see your positive experience and that you’re enjoying our platform! 💙
Not Worth Your Time or Your Money
I'll keep this simple because I've already wasted enough time on this platform.
From day one I struggled to claim my initial welcome gift. A week of jumping through hoops, following up multiple times and getting ignored by their own VIP support staff. Not delayed. Ignored. That alone should tell you everything you need to know about how they treat customers.
The RTP feels manipulated. The wagering requirements are designed to make sure you never actually see your winnings. And when you don't hit their arbitrary wager targets in their arbitrary timeframe they threaten to pull your VIP status as if that's supposed to motivate you to keep throwing money at a rigged system.
I made the decision to stop playing here entirely. Not out of frustration in a bad session, but as a calm, calculated conclusion after watching the pattern repeat itself. There are too many honest platforms out there to waste time on one that treats its players like a problem to be managed rather than customers to be valued.
I'd rather watch a documentary. Genuinely.
17 January 2026
Reply from Winna
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your recent experience.
We want to assure you that our games operate using certified Random Number Generator (RNG) systems, which are independently tested to ensure fairness and randomness. The outcomes are not influenced by individual player activity, bet size, or previous results.
We would genuinely like the opportunity to review your gameplay and address your concerns properly. We’ve asked for some additional details so we can investigate further.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a thorough review.
Kind Regards,
Winna Team
Best casino I've joined
Best casino I've joined. I have never hit bigger anywhere else. Even with some of my lowest bets. Definitely recommend Winna!
-bengal1993
15 March 2026
Reply from Winna
We’re glad to see your positive experience and that you’re enjoying our platform! 💙
Winna has matured into a frontrunner.
Winna's commitment to continuous growth and evolution has made them a standout among crypto casinos. In a space that has a ton of risk Winna has found ways to innovate and perfect their approach that feel player centric and original. I've been consistently impressed by their commitment to the player experience. Great bonuses, attentive and patient support, and unique fun original games make them stand out from a crowd which all blends together. I'd especially like to highlight how engaging the support is. At any other crypto casino you're going to be dealing with a brick wall that refuses to see your true problem let alone treat you as an individual. At Winna they set a gold standard for player relations that I hope the rest of the industry takes some notes from. Building off feedback from the gambling community instead of plugging their ears and pretending it isn't there shows a true commitment to the player that you'll be hard pressed to find matched in the actions of other platforms. Good job.
11 May 2026
Unprompted review
Reply from Winna
We’re glad to see your positive experience and that you’re enjoying our platform! 💙
Scam casino, confiscated +1k
Scam casino, confiscated +1k. I filled a complaint to their customer service and they ignored it. Also I filled a complaint against their license holder. Now I just checked their license appears as PENDING... looks like an exit SCAM. Stay away and withdraw your money if you are playing!
11 May 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
Please note that we do not close accounts or confiscate funds without reason, and such action is only taken when there is a clear breach of our Terms of Service.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
Scam Casino
They are not giving the bonuses they promised. After losing money, live support stops responding to messages.
10 May 2026
Unprompted review
Reply from Winna
Hi there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We completely understand how bonuses, tips, and rains can play an important role in the overall player experience, and we appreciate you sharing your thoughts and your experiences.
Just to clarify, all bonuses are distributed fairly and follow the specific rules and wagering requirements set for each promotion.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
Kind regards,
Winna Team
This site is trash and def a scam
17 January 2026
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
scamer
Wow, this site is the most ridiculous and fraudulent site in history. How can you bet on their own original games and they block your account for violating the rules? I will definitely not stop trying to expose this company as a fraud. You will see this message from me everywhere you look on the internet. Do not deposit at winna. They will steal your money for no reason.
7 May 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
Please note that we do not close accounts without reason, and such action is only taken when there is a clear breach of our Terms of Service.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
Really bad
Really bad. They closed my account cause I said something negative. They will steal every penny from you. Runnnnn
7 May 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
Please note that we do not close accounts without reason, and such action is only taken when there is a clear breach of our Terms of Service.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
Scammer Crypto Casino - DO NOT deposit there
DO NOT deposit money in this website, as they scam people who win.
I registered and placed some bets on the Sportsbook that i fancied. They reduced the stakes, then i decided to withdraw my balance. Then they placed the account under review citing ''suspicious betting activity including practices such as value betting, late betting, arbitrage betting or betting on fixed matches'' and i had to wait up to 5 business days.
I had not engaged in neither arbitrage, fixed matches or late betting, rather i just placed bets that i liked, which can be potentially classified as value betting.
This is the FIRST place, that outlaws value betting as an illegal practice as per their e-mail. I was floored when i read that. What is the client supposed to do - just roll over and play 10 match multis that have no chance of winning?
I was then forced to complete KYC which i did and they got back with a response a few days later:
''Please note:
Due to the suspicious activity detected, we cannot honor any winnings derived from fraudulent sportsbook activity.
You are entitled to withdraw up to the total amount of your deposits.''
This means any account that actually manages to win money can be classified as ''fraudulent activity'' and they can just seize your funds. This is exactly what they did, as they seized close to 700 $ from the account and processed just 50 $ so they basically returned my deposits (as they also have the highest fees out of all the Crypto casinos)
I mentioned in my communication with them, that i am documenting everything that is happening and i will post my case in all the popular crypto casino review websites/forums in case they decided to be shady and confiscate my winnings. So any amount of money they scammed me out of, they would lose x fold on players, who find out they are untrustworthy and engage in thieving practices once a player wins.
Please do NOT trust this website with your money. Any chance you think you may have to win, will be eviscerated by immoral practices with false and vague accusations.
6 May 2026
Unprompted review
Reply from Winna
Hi,
Thank you for sharing your feedback.
After reviewing your account, it was flagged for unusual sports betting activity and subsequently assessed by our dedicated team.
We have already contacted you regarding the outcome of the review and provided an explanation of the final decision based on the findings related to your account activity.
If you have any further questions, please feel free to contact our Customer Support team and mention your Trustpilot review so your case can be escalated to our Complaints Team for additional assistance.
Kind regards,
Winna Team
Warning: Stay Away from Winna.com – Balance Confiscated
I am writing this to warn anyone considering depositing money on Winna.com. After months of consistent play and reaching VIP Gold status, the site has proven to be completely untrustworthy.
Here is the reality of my experience:
Confiscated Funds: They have declined my withdrawal requests and confiscated my entire balance, totaling $700.
Support Ghosting: Customer support has completely ignored my inquiries regarding the status of my funds. There is zero transparency and no explanation provided for the seizure of my money.
Silenced and Censored: To make matters worse, they have silenced me from the public chat. Instead of addressing the issue, they blocked my ability to speak so that other players wouldn't see the truth about what is happening.
It is clear that Winna.com has no respect for its loyal players, regardless of their VIP tier. If you appreciate your money and want a fair gaming environment, stay far away from this site. They are more than happy to take your deposits, but they will steal your balance the moment you try to cash out.
EDIT: They've finally closing my account and providing this info by chat "Hi there! I am so sorry for the delay. I just got an update from our team. Please note that your account was closed and also the funds were removed as per management decision and cannot be reopened. This is final decision by them"
Unbelievable.
EDIT: I sent you the review as you suggested and you ignored it haha stop lying in reviews
1 May 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
great website if u want to deadspin all…
great website if u want to deadspin all day, have 0 rtp, 0 bonuses, and unhelpful support.
Take ur money somewhere else
1 May 2026
Unprompted review
Reply from Winna
Hi there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We completely understand how bonuses, tips, and rains can play an important role in the overall player experience, and we appreciate you sharing your thoughts and your experiences.
Just to clarify, all bonuses are distributed fairly and follow the specific rules and wagering requirements set for each promotion.
While different platforms may offer rewards in different ways, we always strive to keep our promotions fair and transparent for everyone.
We want to assure you that our games operate using certified Random Number Generator (RNG) systems that are independently tested to ensure fairness and stated RTP levels. Outcomes are not adjusted based on individual player activity, wager amounts, or withdrawal requests.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
Kind regards,
Winna Team
VIP match updated.
Won’t match status after I’ve been here for 6 months. My account has 489k wager. Affiliate wager is 6m. I’ve tried for weeks and ended up in an endless cycle since it never went through then they changed their rules of which casinos. They won’t accept stake if you’ve been state banned. Change it back! - bonus20
27 April 2026
Unprompted review
Reply from Winna
Hi there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We completely understand how bonuses, tips, and rains can play an important role in the overall player experience, and we appreciate you sharing your thoughts and your experiences.
Just to clarify, all bonuses are distributed fairly and follow the specific rules and wagering requirements set for each promotion.
While different platforms may offer rewards in different ways, we always strive to keep our promotions fair and transparent for everyone.
Lossback bonuses and VIP rewards are structured based on clearly defined tier criteria. While certain benefits begin at specific levels (such as Platinum), this is part of our transparent VIP program structure and applies equally to all players.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
Kind regards,
Winna Team
Winna is honestly the worst place to play
Winna is honestly one of the worst casinos I’ve ever experienced. It feels like the entire system is designed to drain your balance before you even get close to completing any wager requirements. Bonuses look tempting at first, but they come with unrealistic conditions that make it nearly impossible to actually benefit from them.
No matter how you play, it often feels like you’re fighting a losing battle. Wins are rare, and when you do get something decent, it quickly disappears. It gives the impression that only the house — or certain people — actually profit in the long run.
If you value your money, this is not the place to spend it. Winna seems more suited for people who don’t care about losing everything or those willing to take extreme risks just to chase something unlikely. For most players, it’s simply not worth it.
29 April 2026
Unprompted review
Reply from Winna
Hi there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We completely understand how bonuses, tips, and rains can play an important role in the overall player experience, and we appreciate you sharing your thoughts and your experiences.
Just to clarify, all bonuses are distributed fairly and follow the specific rules and wagering requirements set for each promotion.
While different platforms may offer rewards in different ways, we always strive to keep our promotions fair and transparent for everyone.
We want to assure you that our games operate using certified Random Number Generator (RNG) systems that are independently tested to ensure fairness and stated RTP levels. Outcomes are not adjusted based on individual player activity, wager amounts, or withdrawal requests.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
Kind regards,
Winna Team
Good and safe
6 February 2026
Reply from Winna
We’re glad to see your positive experience and that you’re enjoying our platform! 💙
Winna has my heart
I randomly stumbled across Winnna Online Crypto and honestly didn’t expect much at first. The platform itself looks pretty similar to other online crypto casinos.
What actually got my attention was the bonuses. The weekly, monthly, quarterly bonuses were noticeably better than what I’ve seen on other sites, and they actually felt worth it.
Another thing I thought was cool is the “rain” feature. About every 25 minutes, they drop whatever’s in the pot and split it between users who joined. It adds a fun, community-type vibe instead of just straight gambling.
Customer service is the same group of people. Showing the picture of who you’re speaking with to me is great. I feel heard. I can count on a human representative to help me navigate with whatever I need instead of going back and forth with an ai bot.
What really stood out to me though was the co-founder, Paul. He made a post, I commented my Winnna username, and he actually sent me $50. That kind of interaction and showing love to users is rare, and it definitely made me want to support the platform more. I’ve completely switched over fully to Winna and I don’t regret it. ❤️
1 January 2026
Reply from Winna
We’re glad to see your positive experience and that you’re enjoying our platform! 💙
Virkelig dårligt!
I create a profile on winna casino where I get a VIP transfer because I have way over 6 million dollars on Stake I am promised gold and green forests after I join I also get a VIP host everything looks good but from there it is probably one of the most amateur casinos I have ever tried I write to six different VIP hosts none of them answer me the bonuses are some of the worst I have ever tried suddenly I get an email that I have to play 500,000$ within three months otherwise I will lose my VIP so I have deleted my account here I will never ever play again
22 April 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
I've spent $1000s Winna
I've spent $1000s Winna. The bonuses are good and support does help. The reason I gave 2 stars. They scammed me out of a blackjack win. I have screenshots to provide it. They said it paid out correctly but the self will correct it's self. They won't ask why my screenshots look different than their logs. They scammed me out of a $500 blackjack hand
17 April 2026
Unprompted review
Reply from Winna
Hello there,
Thank you for providing your feedback.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
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