Win Rent Reviews 203

Absolutely terrible company to deal with. Unprofessional staff in Pisa. Rude to customer. No cars available when in fact they were booked. Lost details when sent weeks in advance by Auto Europe. Don’t use this company if you don’t want your holidays ruined

Now asked for details as they can’t find me on their system

Winrent voucher code 14515497 booked with AutoEurope who emailed all details to winrent

Seriously GDPR - Who lost my data. Winrent or AutoEurope

Dishonest, charging for services never provided. Crappy car in bad shape. Never again!

Got charged extra 40 EUR for "Accessories". Appears to be a charge because we got served during the lunch break. We were not warned and we did not asked them to work during the break.

Avoid this company.

AVOID! same experience as everyone else it seems. Not returned my desposit after 10 days. Taken 2 charged out - one of £45 and one of £80 a week later. No explanation. No response to emails. Basically fraud!

Reliable, kind staff, speaks English well, fast customer service both on phone and Whatsapp, key drop box, no waiting, no stress! Recommended! +++++

AVOID IT! They're cheaters and charged 40 Euro from my card after 3 months without any email or notification. I'll try to refund the transaction with my bank

11 July UPDATE: 40 euro were successfully refunded! I've submitted a complaint to a transaction through MasterCard and my bank, on the next day after the illegal transaction. Today, ~75 days later, the transaction was declared as illegal and the money was returned. Thank the bank and payment system, and shame on WinRent!

Do not use. They add excessive extra charges. they claimed we were late dropping the car off and then changed it to being late picking a car up on a Saturday and the form says we picked up at 19:55. We were at the desk manned by 3 people at the time. Every day they are open 08:00 till 23:00 except Saturday when they work 09:00 till 17:00. What car rental company does that? In fact we picked the car up on a Sunday within their advertised hours though they seem to work restricted hours on Sunday too now.

I HAVE NOT GOT MY DEPOSIT BACK OF 800 Euros Yet , I Wrote an email twice and not answer.

The car was as i took it , I required my money back.

Rented a car from Milan central and returned it to the airport. Car was new and clean. No hassle getting car and all expenses were covered in their website.

I just realise that I got charged for 40 euros without explanation knowing that the car was in a perfect condition and not a scratch ,full tank. Anyway I would like to know what was the charge for. I rented through autoeurope with voucher number13535023. I tried to contact both winrent and autoeurope but no answers.

Be very careful when using this company to hire a vehicle.
The company are not open about their charges and there are many hidden charges which they don't tell you about until you have already hired the car. I have contacted them numerous times and tried to get these resolved with no luck
I would never use them again

The worst rent copany ever. They charged me 40 euros after 2 and a half months without any explanation and they didn't answer to my e-mails. They are totally cheats. Don't rent from them even for free!!!

I have been charge 40 Euro as many others. Didn't breake any speed limit. I would like to get any proof that they had to send any information to police. Reservation number 6065 PO 150717

We rent a car at Winrent 19-10-17 in Pisa, today, 3 months later we got a fine of E 40,00!! Very strange i see that a lot of people got a fine of E 40,00. Very coincident! I don't trust this at al. I want some explanation and proof or this is the last time we rent a car at Winrent, we rent 2 or 3 times a car each year with a lot of different companies and we never had any trouble untill now......

Better leave it alone. Unfriendly staff, speaking barely English, with no knowlegde of the cars they rent. Also no interest in recording all the damage at the car before rental starts. We had to tell them twice to write everything down.

From my experience I can say that Winrent is a decent and honourable company. I had a dispute with them which they settled in a way that showed them to be a reliable and honest company.
The rental car was fine as well.

Impossible to reach. How do i call you people to talk about the reservation I made and pay for??? No one is answering the phones. The whatsapp number for reservations department is switched off. Unbelievable.

STAY AWAY FRAUDELENT COMPANY
Guys i highly suggest you to stay away from renting anything from that company. Dont get me wrong it is all good while renting first, they seem professionals but when giving the car back they will charge you for the crashes made before you which you have no idea and they will say its written on the contract. Because of you have a plane to catch you cant do anything. After when you get back to your home country they starting to charge fees from your credit card for the parking tickets and stuff which you have no idea. And they dont even pay the tickets with the money they charge on you. It is only for notification which has been said in the agreement!! (1 notification 40 euro). They will charge anything from your credit card and say it was written on the contract and you cant say anything. You cant go to police because you are back home. You cant open a lawsuit, you cant do anything. Just stay away if you dont want to get robbed. I will never rent anything from italy ever again. Dont get mistaken by the low prices, there is always a trick.

I was charged 40 euros from my bank account with no explanation from win rent. I had changed my bank card, so I have no idea how they could still withdraw money from me. I had full insurance and the car was in perfect shape when we left it in August 2017. I think this is very very dodgy. I would not trust this company, I see there are many complaints about the same issue with win rent.

My agreement no 39228 BT 161017 dated 16/10/17 invoice 00681 dated 21/1017 in Rome airport.. I did not get any response from WINRENT but a few weeks later, the car travel broker that used WINRENT got me back 42 Euros out of 51 Euros.