Winstone's Books Reviews 

280
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally friendly and knowledgeable staff members who are always ready to offer thoughtful recommendations and guidance. Buyers note that the team goes above and beyond to source requested titles and ensure a welcoming atmosphere. Consumers frequently praise the remarkably prompt delivery service alongside the careful and beautiful packaging that makes unwrapping a joy. Reviewers emphasize the seamless ordering process and express deep satisfaction with receiving their purchases in pristine condition. People appreciate supporting an independent business that consistently delivers reliable and efficient service every single time.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quick delivery and excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as exceptionally friendly,... See more

Service

Consumers experience great satisfaction with the service, highlighting that staff are consistently friendly,... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and carefully... See more

Order

Reviewers express great satisfaction with the order process, highlighting that it is simple to complete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rory Maclean was excellent - despite the 'serious risk of wildfire' alert that kicked the evening off! His book has had great reviews, but his own description of his experiences in the years after his... See more

Company replied

Rated 5 out of 5 stars

I wanted a hardback copy of Nelson by Dominic Sandbrook for my grandson to add to his collection of other hardback books in the series . The book arrived promptly , carefully packaged , wrapped in s... See more

Company replied

Rated 5 out of 5 stars

A Perfect Parcel My books arrived speedily and were beautifully wrapped in decorated wrapping paper, which made opening my parcel a real joy. Browsing in a bookshop is a real treat but having a parc... See more

Company replied

Rated 5 out of 5 stars

Great advice given in the store which enabled me to purchase a book for my Granddaughter and have it delivered directly to her. I was able to order, pay and add a personal message all very simply o... See more

Company replied


Company details

  1. #9 of 48 best companies in Book shop

Written by the company

At Winstone’s we are unashamedly passionate about books and reading, we are stuffed to the gills with books stocking over 6,000 titles. If you can’t find the book you're looking for then we can order any British book in print - most titles are delivered to store within 24 hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

280 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(280)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buying a book on line from Winstone's Books

There were many things which made for a great experience. Firstly, there was the ease of actually ordering and then buying the book. Secondly, the friendliness and helpfulness of the staff. Thirdly, that the book arrived within a couple of days and last, bit definitely not least, was the way the book was wrapped so beautifully, not just in protective cardboard but also with a most beautiful poster, which I am trying to think of how to display. Thank you all for a wonderful experience.

28 February 2023
Winstone's Books logo

Reply from Winstone's Books

We're so delighted you've had a good experience purchasing from us and we hope to serve you again soon!

Rated 5 out of 5 stars

My book arrived promptly and was very…

My book arrived promptly and was very well packed. The book itself was wrapped up like a present which was a very nice touch. I would use them again.

8 February 2023
Winstone's Books logo

Reply from Winstone's Books

Thanks very much for your feedback, we look forward to serving you again!

Rated 5 out of 5 stars

A joy to deal with

It was so easy to order the vouchers and my niece had no problem collecting them from your shop. My nephew used half of the voucher straight away and was delighted with his purchase. My family in Sherborne love your shop and I would not hesitate to buy vouchers from you again.

4 December 2022
Winstone's Books logo

Reply from Winstone's Books

I'm so glad you've had a good experience ordering from us, thanks for supporting local!

Rated 5 out of 5 stars

What an enterprising bookshop

What an enterprising bookshop . Their shop window display draws you into investigate further. Putting on a book signing session is a real treat with a great fan base. Well done them.

8 November 2022
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Reply from Winstone's Books

Thanks very much for your kind words - we appreciate your feedback and your support!

Rated 4 out of 5 stars

Slow delivery due to lack of postage choices

The only down-side was the length of time it took for the gift voucher to arrive. Second class signed for is really unhelpful, especially if you're out all day. As it comes in an ordinary envelope it fits through the letterbox so signed for is unnecessary. A choice of postage methods and prices would have been better.

3 November 2022
Winstone's Books logo

Reply from Winstone's Books

Good morning to you, thank you very much for using Winstone's. I appreciate it is annoying if you have to go elsewhere to pick up your delivery. However we use a signed for service because the voucher has a cash value and we believe this is the best way to secure your order. If you would like to place a voucher order in the future please let us know and we will ship using your preferred method. Best wishes, Wayne Winstone

Rated 5 out of 5 stars

Welcoming, efficient and great service

Winstone's is not only a lovely, welcoming shop to spend time in, but there is always someone knowledgeable to give friendly advice if needed. The selection of books is comprehensive for a small shop and any books that are ordered arrive very promptly.

7 September 2022
Winstone's Books logo

Reply from Winstone's Books

Thank you for your lovely feedback and we're so glad you've had a good experience with us. See you again soon.

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