Rory Maclean was excellent - despite the 'serious risk of wildfire' alert that kicked the evening off! His book has had great reviews, but his own description of his experiences in the years after his... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted a hardback copy of Nelson by Dominic Sandbrook for my grandson to add to his collection of other hardback books in the series . The book arrived promptly , carefully packaged , wrapped in s... See more
Company replied
A Perfect Parcel My books arrived speedily and were beautifully wrapped in decorated wrapping paper, which made opening my parcel a real joy. Browsing in a bookshop is a real treat but having a parc... See more
Company replied
Great advice given in the store which enabled me to purchase a book for my Granddaughter and have it delivered directly to her. I was able to order, pay and add a personal message all very simply o... See more
Company replied
Company details
- #9 of 48 best companies in Book shop
Written by the company
At Winstone’s we are unashamedly passionate about books and reading, we are stuffed to the gills with books stocking over 6,000 titles. If you can’t find the book you're looking for then we can order any British book in print - most titles are delivered to store within 24 hours.
Contact info
8 Cheap Street, DT9 3PX, Sherborne, United Kingdom
- 01935 816128
- winstonebooks.co.uk
4.9
Excellent
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Winstone's Books
You're most welcome. Thanks for ordering with us.
Jumbled address
Order dealt with briskly as usual, nicely wrapped and posted to our granddaughter...but there was a problem with addressing the parcel which had two different addresses mixed together on the label. Fortunately, the Royal Mail chose the right destination and the parcel arrived on time.
14 September 2023
Reply from Winstone's Books
Apologies for the mix up, we've amended this delivery address on your account and so sorry there were issues with delivery. We look forward to serving you in future.
Very helpful prompt responses so I knew…
Very helpful prompt responses so I knew exactly when books could be collected
7 September 2023
great independent book shop.
1 September 2023
Reply from Winstone's Books
Thank you for your kind words, we look forward to seeing you again soon!
Good selection of books;like the cards…
Good selection of books;like the cards as well!
18 August 2023
Fantastic local bookshop
Fantastic local bookshop. Very handy and speedy ordering service.
28 July 2023
Reply from Winstone's Books
Thanks for your kind words - we look forward to seeing you again soon.
I love the team at this shop in…
I love the team at this shop in Sherborne. I just email my order via the website. They call me when the books are in and I pay for the books and postage and then the books arrive virtually the next day. I'm delighted to have a local independent book shop that delivers great service! Thank you......
18 July 2023
Reply from Winstone's Books
Thanks for your lovely review, Anne-Marie - we look forward to serving you again soon!
Supporting local bookshop
Brilliant to be able to order online from my local bookshop and collect within a couple of days
14 July 2023
Reply from Winstone's Books
Thanks for reviewing and glad you're happy. If you want to order something and it's not on the website, just send us an email and we'll do it that way.
Many thanks
Hazel
Offered me a very suitable alternative…
Offered me a very suitable alternative rather than wait several days for the map I originally ordered.
13 June 2023
Good and friendly service.
19 May 2023
Reply from Winstone's Books
Thanks very much for your kind words - we look forward to serving you again soon.
A reader’s treasure trove
Friendly, efficient service by staff who are avid and knowledgeable readers. The shop has a warm atmosphere and runs a great mix of book events. Great selection of cards and sundries.
26 April 2023
Unprompted review
Reply from Winstone's Books
Thanks very much for your kind words - we look forward to seeing you again soon!
Reply from Winstone's Books
Thanks Gary, we hope to serve you again soon!
Reply from Winstone's Books
Thank you very much for your kind review, we hope to see you again soon!
Really helpful and great communication…
Really helpful and great communication too. I’d order again from here.
Thank you!
23 March 2023
Reply from Winstone's Books
Thanks very much for your kind words, we look forward to serving you again soon.
The straightforward professional…
The straightforward professional approach to customer service.
Place your oder
Notified of availability and cost
Pop into Sherborne, pay and collect.
Thank you Winstones
15 March 2023
Reply from Winstone's Books
Thank you for shopping with us, we're so pleased you've enjoyed your experience with us!
Fast and effective
Fast and effective customer service and a signed edition from the author herself… a most welcome surprise!
19 March 2023
Reply from Winstone's Books
We're so pleased you've had a good experience with us and look forward to serving you again soon.
Book vouchers
Excellent service.Book vouchers delivered next day!Could not get better service.
16 March 2023
Reply from Winstone's Books
We're delighted you've had a good experience shopping with us and hope to assist you again soon.
A Bookshop Treat
Winstones represents the very best of what an independent bookseller can offer - comprehensive book choice, inspiring events together with excellent, knowledgable and friendly service.
16 February 2023
Reply from Winstone's Books
Thanks for your kind review, we look forward to serving you again soon!
Good communications and prompt service.
17 February 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.