Winstone's Books Reviews 

279
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally friendly and knowledgeable staff members who are always ready to offer thoughtful recommendations and guidance. Buyers note that the team goes above and beyond to source requested titles and ensure a welcoming atmosphere. Consumers frequently praise the remarkably prompt delivery service alongside the careful and beautiful packaging that makes unwrapping a joy. Reviewers emphasize the seamless ordering process and express deep satisfaction with receiving their purchases in pristine condition. People appreciate supporting an independent business that consistently delivers reliable and efficient service every single time.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quick delivery and excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as exceptionally friendly,... See more

Service

Consumers experience great satisfaction with the service, highlighting that staff are consistently friendly,... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and carefully... See more

Order

Reviewers express great satisfaction with the order process, highlighting that it is simple to complete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rory Maclean was excellent - despite the 'serious risk of wildfire' alert that kicked the evening off! His book has had great reviews, but his own description of his experiences in the years after his... See more

Company replied

Rated 5 out of 5 stars

I wanted a hardback copy of Nelson by Dominic Sandbrook for my grandson to add to his collection of other hardback books in the series . The book arrived promptly , carefully packaged , wrapped in s... See more

Company replied

Rated 5 out of 5 stars

A Perfect Parcel My books arrived speedily and were beautifully wrapped in decorated wrapping paper, which made opening my parcel a real joy. Browsing in a bookshop is a real treat but having a parc... See more

Company replied

Rated 5 out of 5 stars

Great advice given in the store which enabled me to purchase a book for my Granddaughter and have it delivered directly to her. I was able to order, pay and add a personal message all very simply o... See more

Company replied


Company details

  1. #9 of 48 best companies in Book shop

Written by the company

At Winstone’s we are unashamedly passionate about books and reading, we are stuffed to the gills with books stocking over 6,000 titles. If you can’t find the book you're looking for then we can order any British book in print - most titles are delivered to store within 24 hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(279)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carefully packaged book

I wanted a hardback copy of Nelson by Dominic Sandbrook for my grandson to add to his collection of other hardback books in the series .
The book arrived promptly , carefully packaged , wrapped in special paper inside sturdy cardboard packaging . Great, as it’s a book to keep !

15 March 2026
Winstone's Books logo

Reply from Winstone's Books

Glad you're happy with the service Patricia. The book is now out of print in hard back so I think you have one of the last copies out there.
See you next time and thank you for shopping with us.
Hazel

Rated 5 out of 5 stars

Winstone’s Hunting Raven is a gem

Winstone’s Hunting Raven in Frome is a delightful bookshop. Excellent service (order a book and it’s there the next day). Lovely informed staff. Interesting book events. We’re so lucky to have this shop.

11 March 2026
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Reply from Winstone's Books

Thank you Angela for your kind comments re Hunting Raven, much appreciated.

Rated 1 out of 5 stars

Disappointing

I'm sorry to say this was not a welcoming event. The information email mentioned some kind of groups to welcome and include people coming alone. I saw no sign of this.

2 February 2026
Rated 5 out of 5 stars

Quick delivery of signed copy of book…

Quick delivery of signed copy of book in perfect condition, great correspondence regarding delivery.

2 February 2026
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Reply from Winstone's Books

Glad you were happy with the service and thank you for taking the time to leave such a lovely review.

Rated 5 out of 5 stars

positive

The website is hard to get a grip on, but the staff are great: kind, considerate, thoughtful, resourceful.

11 December 2025
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Reply from Winstone's Books

Glad you ultimately had a good Winstone's experience. You can always phone us if it's easier than navigating the website, we're happy to help either way.
Thanks for taking the time to leave a lovely review,
See you soon
Hazel

Rated 5 out of 5 stars

Fabulous communication and prompt…

Fabulous communication and prompt response via email, my order arrived quickly.
Thank You

9 December 2025
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Reply from Winstone's Books

Hi Karen,
Thanks for ordering with us at Winstone's and thanks also for taking the time to post such a lovely review!
See you next time,
Hazel

Rated 5 out of 5 stars

A Perfect Parcel

A Perfect Parcel
My books arrived speedily and were beautifully wrapped in decorated wrapping paper, which made opening my parcel a real joy. Browsing in a bookshop is a real treat but having a parcel of books is the next best thing, and it is special to know that ordering thus, helps to keep this bookshop going.

20 November 2025
Winstone's Books logo

Reply from Winstone's Books

Glad you're happy with your books.
Thanks for ordering with us and for taking the time to leave such a lovely review!

Rated 5 out of 5 stars

An exceptional book shop

An exceptional book shop - brilliantly staffed and stocked by people who know and appreciate books

10 November 2025
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Reply from Winstone's Books

Thank you Peter and for your support of the years too, best wishes Wayne

Rated 5 out of 5 stars

Excellent bookshop

Excellent bookshop. Able to order if they don’t have the book you want in stock. Very friendly, local bookstore.

16 November 2025
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Reply from Winstone's Books

Thank for you support Karen and for taking the time to leave such a lovely review.

Rated 5 out of 5 stars

A great place to go

A great place to go. The Frome branch, has a great selection of books, easy to get around, collecting my order was simple, and done so in a very friendly and pleasant manner. Will definitely be going back again. Thoroughly recommend it. Top marks.

7 November 2025
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Reply from Winstone's Books

Thank you Marcus for your kind review - it's much appreciated. Best wishes, Wayne Winstone

Rated 5 out of 5 stars

The diary was easy to order

The diary was easy to order. It arrived quickly I was kept informed about when it would arrive. The diary was prettily packed. I was pleased to order from an independent book shop rather than elsewhere

5 November 2025
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Reply from Winstone's Books

Thank you Diana, I am glad all went well with the order. Best wishes Wayne

Rated 5 out of 5 stars

What a real bookshop should be

Exactly what a real bookshop should be.... fantastic guidance and support, amazing service and friendly beyond the call of friendlyness.

29 October 2025
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Reply from Winstone's Books

Thank you Peter, much appreciated. Best wishes Wayne Winstone

Rated 5 out of 5 stars

Great delivered

Signed copy was delivered when expected, would recommend

29 October 2025
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Reply from Winstone's Books

Thank you Paul , we look forward to working with you again

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