Winstone's Books Reviews 

279
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally friendly and knowledgeable staff members who are always ready to offer thoughtful recommendations and guidance. Buyers note that the team goes above and beyond to source requested titles and ensure a welcoming atmosphere. Consumers frequently praise the remarkably prompt delivery service alongside the careful and beautiful packaging that makes unwrapping a joy. Reviewers emphasize the seamless ordering process and express deep satisfaction with receiving their purchases in pristine condition. People appreciate supporting an independent business that consistently delivers reliable and efficient service every single time.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quick delivery and excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as exceptionally friendly,... See more

Service

Consumers experience great satisfaction with the service, highlighting that staff are consistently friendly,... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and carefully... See more

Order

Reviewers express great satisfaction with the order process, highlighting that it is simple to complete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rory Maclean was excellent - despite the 'serious risk of wildfire' alert that kicked the evening off! His book has had great reviews, but his own description of his experiences in the years after his... See more

Company replied

Rated 5 out of 5 stars

I wanted a hardback copy of Nelson by Dominic Sandbrook for my grandson to add to his collection of other hardback books in the series . The book arrived promptly , carefully packaged , wrapped in s... See more

Company replied

Rated 5 out of 5 stars

A Perfect Parcel My books arrived speedily and were beautifully wrapped in decorated wrapping paper, which made opening my parcel a real joy. Browsing in a bookshop is a real treat but having a parc... See more

Company replied

Rated 5 out of 5 stars

Great advice given in the store which enabled me to purchase a book for my Granddaughter and have it delivered directly to her. I was able to order, pay and add a personal message all very simply o... See more

Company replied


Company details

  1. #9 of 48 best companies in Book shop

Written by the company

At Winstone’s we are unashamedly passionate about books and reading, we are stuffed to the gills with books stocking over 6,000 titles. If you can’t find the book you're looking for then we can order any British book in print - most titles are delivered to store within 24 hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(279)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful service

Ordered some vouchers to be delivered locally and the service was wonderful. The staff were incredibly kind and helpful.

22 January 2024
Winstone's Books logo

Reply from Winstone's Books

We're delighted you've had a good experience purchasing from us and look forward to assisting you in future!

Rated 5 out of 5 stars

Wonderful

Wonderful click and collect service even though they must have been really busy around Christmastime! The staff were lovely when I went to pick up the books and helped us choose an extra one for our nephew.

23 December 2023
Rated 4 out of 5 stars

Browse and enjoy

I was able to browse and order online and I enjoy visiting the bookshop to explore titles and experience the atmosphere. The staff are friendly and helpful.

27 December 2023
Rated 5 out of 5 stars

The only bookshop you need

Online ordering was very simple to use, I love that the staff are so kind, helpful and friendly and the text service is great to let me know when the item is ready to collect. Love this bookshop, we are so lucky to have this on our Dorset doorstep.

29 December 2023
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Reply from Winstone's Books

Thanks so much for your lovely feedback, we're glad you've been pleased with our service and we look forward to helping you again soon!

Rated 5 out of 5 stars

A nice experience all round 👍

The book I ordered arrived beautifully gift wrapped and in good time for Christmas. Communication was excellent.
I hadn’t bought from Winston’s before but will certainly do so again.

18 December 2023
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Reply from Winstone's Books

Thanks for your kind feedback, we look forward to helping you in future!

Rated 4 out of 5 stars

Goody

Very good service

12 December 2023
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Reply from Winstone's Books

Thanks kindly for your review, we hope to help you again in future.

Rated 5 out of 5 stars

Good reasons to support an independent bookshop

Website was easy to browse the shelves and I found the three completely different books that I was looking for. Ordering was straightforward, the payment secure and email confirmation reassuring. Delivery time spot-on. The pleasure of receiving books from Winstones is in the way they are packed … one of the many good reasons to support an independent bookshop.

12 December 2023
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Reply from Winstone's Books

This review was a wonderful way to start the day - thank you so much for your kind feedback and we look forward to serving you again soon.

Rated 5 out of 5 stars

you found all the books I wanted but…

you found all the books I wanted but suggested an alternate child's book to the one I ordered as it is out of print. Very pleased with the substitute as I am sure my granddaughter will be when she opens it on Christmas Day.
The icing on the cake is to have a delivery to the door which is much appreciated. Merry Christmas to you all!

5 December 2023
Winstone's Books logo

Reply from Winstone's Books

It's our pleasure - Merry Christmas to you too!

Rated 5 out of 5 stars

Easy to order

Easy to order, and quickly available. Collection was fast and with pleasant staff.

17 November 2023
Winstone's Books logo

Reply from Winstone's Books

Thanks so much for your positive feedback. We're glad you've had a good experience shopping with us and we look forward to serving you again soon!

Rated 5 out of 5 stars

Thank you!

This is the most friendly and helpful bookshop I have ever had the pleasure of visiting. Lovely staff who will go out of their way to help you. Thank you!

30 October 2023
Winstone's Books logo

Reply from Winstone's Books

We're delighted to hear you've had a good experience shopping with us and look forward to serving you again soon.

Rated 5 out of 5 stars

well done

There was no hassle or fuss; the book was in the shop when promised - and produced with a cheery greeting. Can't want more when ordering a book!

26 October 2023
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Reply from Winstone's Books

Thanks so much for your kind feedback - we look forward to seeing you again soon!

Rated 5 out of 5 stars

The loveliest bookshop

The loveliest bookshop
With knowledge friendly well read staff and great coffee!

18 October 2023
Winstone's Books logo

Reply from Winstone's Books

Thanks so much Sarah for your kind words - we look forward to seeing you again soon!

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