This company is nothing but a blatant cash grab. They keep your funds or crypto sitting there for nine months and then hit you with almost 7% in fees. A cash transfer to a UK bank account costs... See more
Company replied
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See what reviewers are saying
The account opening process was pretty straight forward for the industry. We experimented with a BTC backed loan. Beware of liquidation levels and the lack of options available to reduce the LTV. A... See more
Company replied
I’ve had an extremely stressful experience with my previous investment platform. They never processed withdrawals, constantly pressured me to deposit more, and promised high profits that I could n... See more
Guys, I don’t know why the negative reviews . The support compared to another’s crypto wallets I by far the best costumers services ever. Services super secure . Low fees like no one can even com... See more
Company replied
Company details
- #14 of 17 best companies in Cryptocurrency Service
- #113 of 116 best companies in Financial Institution
Written by the company
A Banking Alternative built for Web3. Buy, Trade and Grow your money. Trusted by 6 million since 2014 with over 20bn+ volume in crypto transactions. Get personalized help from our Customer Success team at: https://wirexapp.com/help/request/create
Contact info
London, United Kingdom
- https://wirexapp.com/help/request/create
- wirexapp.com
You should know
2.6
Poor
18K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useless customer service
Useless customer service
Ordered a physical card week ago got a notification it’s on its way and there telling me I haven’t ordered it when I clearly have
Just keep replying to me with the same crappy email. Not impressed
13 October 2025
Reply from Wirex
Hi Jack,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused.
We've located your ticket #6260140 and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
Why is it impossible to get through to…
Why is it impossible to get through to support.
I’ve been trying to change my email now to access my account for the last 3 months and I don’t receive any responses.
My ticket number is 6266110.
Last time I left a review I received a response on trust pilot in 24 hours with a generic response saying ticket requests are high.
Of course ticket requests are high if nobody responds to the tickets. They’ll probably leave the same generic response under this review. It’s unacceptable.
7 November 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your issue in a timely manner.
We found your ticket #6266110, and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
STAY AWAY From wirex
STAY AWAY From wirex. They have been Holding my money frozen in the account for over a month now. They told me many times “it should work now” but transactions still get declined, and i still have to pay the fees on all transactions, so i lost 400$ just because of that, in fees.
I then told Them i want my money back in my own bank account again, and since then ive Got 0 response on my e-mails.
They have No problem making a response on truspilot almost same day. I have been writing 17 E-mail and it has been over a month now. I just want my money back. I would consider reporting this to the proper authorities. This can’t be legal.
All my e-mails, gets put in “resolved” instantly with No answer og response From Them.
If you like your money, dont send Them to wirex, they Will take it.
#6253702
6 November 2025
Unprompted review
Reply from Wirex
Hello,
We understand how stressful it can be when your account is temporarily suspended and we apologize for not resolving the matter sooner.
As a regulated company, we occasionally have to temporarily lock accounts to carry out necessary checks and ensure that everything is in order. We know waiting can be frustrating and we're working to get the reviews done as quickly as possible. However, unfortunately, sometimes factors beyond our control can make it take longer.
If you're looking for more information about why access to your account got restricted, we have an article that explains possible reasons: https://wirexapp.com/blog/post/why-cant-i-access-my-account-0729. Also, our Terms and Conditions, particularly Paragraph 18, provide more details on account suspensions: https://wirexapp.com/eea/en/legal/terms-and-conditions.
We appreciate your patience and understanding during this time. Rest assured that as soon as there's an update, we will promptly inform you via email.
Best regards,
Your Wirex Team
Avoid this company..big fees to…
Avoid this company..big fees to withdraw and the minimum amount is 50 dollars
29 October 2025
Reply from Wirex
Hi there,
Sorry to hear about the trouble you're having. We'll send you an email to provide further assistance.
In the future, if you experience any issues or have concerns, please create a support ticket before leaving a review. This will allow our team to address your concerns directly and assist you more efficiently.
Best regards,
Your Wirex Team
NO service and they keep your deposits
ive been trying to reach you for a long time. My money is still frozen in the account and im not getting any response on my many emails Ticket number #6254259 You keep closing my tickets and putting them in resolved.. i get no response from you at all and it has been over a month now. I WANT MY MONEY BACK.
i must have sent at least 14 E-mails and i still have not heard anything back at all. All my tickets gets closed instantly and put in "resolved" without me getting any response.
it has been over a month now. My money was frozen in the account from the moment i made my first depoit. i can't even get my money back in the account where i made my deposit from.
5 November 2025
Unprompted review
Reply from Wirex
Hello,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Unfortunately, sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish. We recommend reading this article if you’d like to get a better understanding: https://wirexapp.com/blog/post/understanding-account-blocking-in-aml-context-key-factors-and-solutions-0885. The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://wirexapp.com/eea/en/legal/terms-and-conditions.
As soon as there's an update, we will promptly inform you via email.
Best regards,
Your Wirex Team
They stole my entire investment
WARNING: Do not put your money into Wirex.
They stole my entire investment. I invested my hard earned savings with Wirex. After some time, I opened the app to check it and my balance was ZERO.
*I did not get any warning!*
I complained to them, they said it was their 'storage fee' - a storage fee that was my $3000 investment. Total Scam. Avoid them at all costs.
25 August 2025
Unprompted review
Reply from Wirex
Hello, we’d love to look into this for you! Please submit a request and let us know your ticket number: https://wirexapp.com/help/request/create. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support".
SCAM
SCAM. they hold your money and freze the account as soon as you make a deposit. then they keep asking for new info, statements from your bank, your work and so on, and when they get it, they then say it works but the account is stil frozen, and then they tell you they need more info. it has been going on for a month now and i cant even get my money back out again. it has been a week now with me contacting support every day, and i still have not heard anything back from them.
4 November 2025
Unprompted review
Reply from Wirex
Hello! We sincerely apologize for any inconvenience — we’re here and ready to help. Please share your ticket number, and we’ll assist you further. You can find the ticket number in the email titled “Your request has been received by Wirex Support.”
Promotion failure
Promotion failure.
They emailed me a promo, take out a Wirex debit card, make a 50 quid first payment, and get 40 pounds. I was not awarded, despite completing right on time.
Customer service is useless. I contacted 3 TIMES, and not once have I gotten an answer. I didn't even get a reply.
4 November 2025
Unprompted review
Reply from Wirex
Hello! Apologies for any inconvenience — we’re here and ready to help. Please provide your ticket number (you can copy it from the email titled “Your request has been received by Wirex Support”) so we can assist you further.
Help center useless even unauthorised payment, very high fees
* There was an unauthorised payment from my Wirex card, they provided with no help.
* After making 1st payment using a card Wirex required verification of the card. Verification process does not work neither received any help that did really resolve the issue. After exchanging many emails, they closed the ticket without resolving the issue and asked to open a new ticket under "proper category"
* I accidentially purchased WXT of 4000e while purchasing BTC and forced to pay about 50e fee to exchange to another currency. WXT even cannot be attached to Wirex card.
2 November 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused.
We found your ticket #6208362 regarding a card transaction and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
Wirex helped me get an account because…
Wirex helped me get an account because i had bad credit and i'm now able to save my momey and invest
25 August 2025
Reply from Wirex
Hi Dylan!
Thanks a lot for your review, we appreciate it very much!
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
Everything’s 10/10
26 October 2025
Reply from Wirex
Hello Alan!
We're overjoyed to hear that you love our app! Thank you for taking the time to share your feedback.
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
Wirex promo offer swindle
Don't believe in their promo offers, bonus offers or anything like that. After I deposited and spent over £50 into the app I was about to receive £40 cashback in their token WXT. Never got it although I'm sure I had done all the nessecary steps to get it.
Other than that the app works fine and haven't got any problems with it so far. Not sure if I could recommend it to any of my mates. Will se after few months of using it.
31 October 2025
Unprompted review
Reply from Wirex
Hi Marcin,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We’ve created a ticket #6264984 and sent it to your email address, where we provided you with all needed information regarding the promotion.
Please check it, and let us know if you need any further assistance.
Best regards,
Your Wirex Team
Transfer not received
Transfer not received! I transferred some USDT from my CEX account on 7th Oct on BSC, the onchain record showed it arrived within an hour. Yet, almost a month passed it's still "pending" and I have sent mutiple emails with docs to the Wirex Support, they haven't repiled for my last few emails, since the first two(not helpful, justacknowledged they have received my enquiries and passed to the team), can someboby help how could I get my money back please?
7 October 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We sincerely apologize for the delay in answering you and for any inconvenience caused.
We found your ticket #6253297 and one of our support agents will contact you in the shortest possible time.
Best regards,
Your Wirex Team
I’m really disappointed with my experience with Wirex
My account was closed without a clear reason, and I was not allowed to withdraw my own funds. They told me that the money will only be refunded to the original payment sources even though the account and the funds belong to me.
What’s even more frustrating is that Wirex has not provided any clear information about where or when the refunds will be sent. I’ve asked several times for details, but all I get are general replies like 'we’ll notify you once it’s done.
My case is currently being reviewed under ticket number (6254907) and it has been taking far too long.
I’m writing this review because this is my real experience, and I genuinely hope to get a transparent update soon.
If I receive any positive progress or a resolution, I’ll update my review here.
31 October 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to bring this matter to our attention. We sincerely apologize for not resolving your case sooner.
Wirex is a regulated banking institution and is required to monitor all accounts to ensure the safety and security of our customers and the financial system. Consequently, we reserve the right to close a customer's account in the circumstances specified in Paragraph 18 of our Terms and Conditions.
We understand that an account closure can be unexpected, and we sincerely apologize if it caused you any distress. At the same time, we’d like to point out that we always provide information regarding the account closure and the remaining balance, if applicable, in our email communication, just like we did in your case. Due to legislation and legal requirements, we cannot share any additional details or disclose the specific reason for your account closure.
To our regret, the refund process following the closure of an account is complex and time-consuming. It requires manual checks and coordination across various departments. While we cannot offer specific timeframes, please rest assured that your case won’t get overlooked.
For more information about account suspension, feel free to refer to Paragraph 18. Account Suspension and Termination by Wirex: https://wirexapp.com/eea/en/legal/terms-and-conditions.
Best regards,
Your Wirex Team
Cryptocurrency transactions are…
Cryptocurrency transactions are great,but the biggest drawback is that the card can’t be linked to Apple Pay,which makes spending very inconvenient!
24 October 2025
Reply from Wirex
Hi there!
Thanks a lot for your review!
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
Not happy at they closed my account…
Not happy at they closed my account down without a warning and froze my money
27 October 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our platform wasn’t positive.
We reached out to request additional details to locate your account, but since we haven’t received a response within three days, we’re unfortunately unable to proceed with your case at this time.
If your issue is still unresolved, please feel free to post a new review and include your ticket number. You can find this number in the email titled “Your request has been received by Wirex Support.” If you haven’t submitted a ticket yet, you can create one here: https://wirexapp.com/help/request/create
We’ll be happy to assist as soon as we hear from you.
Best regards,
Your Wirex Team
I don’t think they even deserve 1 star
I don’t think they even deserve 1 star
The most frustrating company I have ever dealt with
They want to take over your life and run your life around how they wish to run it
You feel like their slave
Too slow with queries no one can be bothered to deal with issues
If you can deal alternatives you should
31 October 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within three days, we're, unfortunately, unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://wirexapp.com/help/request/create.
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
dakincortez@gmail..
Scam Traders
Fake company
Fake trading platform
Fake email
Fake contact number
Investment theft - Fraud - Blackmailers - Identity theft - robbers
Scammers
Don’t invest a penny
Fake 5 star reviews - All lies they put on themselves
TOTAL SCAM
…. Don’t be shy to seek help
I refused to let them go away with my money filed a complaint and got everything back within few days . Terrible platform stay away!!!!
8 October 2025
Reply from Wirex
Hello, please accept our sincere apologies for all inconvenience! We're here and eager to assist you! Please let us know your ticket number (copy and paste it into the review by editing it) and will assist further. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support".
BEWARE
This company has its head office in the city of London. Say no more! They don't answer their phones. They don't allow customers to transfer money out. It's a miracle if all the hoops they make you jump through have a favourable outcome for you the customer. STAY AWAY FROM THIS COMPANY!!!!!
6 January 2025
Unprompted review
Reply from Wirex
Hi Patricia,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Unfortunately, sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish. We recommend reading this article if you’d like to get a better understanding: https://wirexapp.com/blog/post/understanding-account-blocking-in-aml-context-key-factors-and-solutions-0885.
The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://wirexapp.com/eea/en/legal/terms-and-conditions.
Meanwhile, we found your ticket #6098040 and one of our support agents will get back to you in the shortest possible time.
We appreciate your patience and understanding during this time.
Best regards,
Your Wirex Team
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your issue in a timely manner.
We found your ticket #6254990 and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
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