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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the staff. Many people appreciate the efficient customer service and prompt response times, noting that the work is often completed quickly and to a high standard. Reviewers also frequently mention the reasonable pricing. However, some customers also noted discrepancies in quoted prices, with the final cost being higher than initially stated, which caused dissatisfaction for a few.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the reliable, trustworthy, and helpful... See more

Price

Clients share positive opinions on price, consistently finding them fair, honest, and reasonable. Many... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick response to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking was easy. Their gas safe engineer arrived on time and carried out an annual service on our boiler. He was polite and professional, leaving no mess. The bill was exactly as quoted with no surp... See more

Rated 5 out of 5 stars

Arranged for the engineer to come out and look at a fault we had with the cold water kitchen tap and toilet. The engineer came within the time slot given and rang to let me know he was on his way.... See more

Rated 5 out of 5 stars

Very professional, friendly,clean and tidy plumbing team. Sam,Mike,Conor and JP were exceptional transforming our large bathroom into a wetroom and "bathroom.Nothing was too much trouble and they we... See more

Rated 5 out of 5 stars

Wirral Gas engineer gave a call prior to attending. He worked efficiently servicing an old boiler and left the area clean and tidy upon completion of the work. He was professional and friendly throug... See more


Company details

  1. #3 of 77 best companies in Central Heating Service
  2. #3 of 100 best companies in Plumber

Written by the company

Your local heating & plumbing specialists based in Wirral. Wirral Gas has over 30 years' experience in heating service, installation and repair. We provide you with the friendly and efficient customer service you deserve. This includes our pledge of personal accountability and the confidence that the price tag will be competitive and supported by the best local tradesmen. We cover a wide range of domestic installations and repair and all our engineers are Gas Safe registered. We understand your time is valuable so we offer appointment times to suit you. We are based in Wallasey and cover all areas of the Wirral.


Contact info

5.0

Excellent

TrustScore 5 out of 5

800 reviews

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Rated 5 out of 5 stars

Installation of boiler

From start to finish Wirral Gas were very helpful in selecting the right product for us....
Were very patient with us because we had to cancel appointments twice....
The two lads who came round were very polite and courteous and explained how the boiler worked...neat and tidy and didn't leave a mess when they had finished...a credit to the company

24 July 2025
Rated 5 out of 5 stars

Excellent service

Recently moved to the area. Booked a boiler service , very professional and efficient process.
Sean arrived to carry out a comprehensive boiler service at the agreed time.
He showed me how to manage the settings on the boiler and gave the boiler a clean bill of health.
Excellent service.Highly recommended.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from the Wirral Gas…

Fantastic service from the Wirral Gas team, nothing is too much trouble for any of the staff we have dealt with over the years, nice and friendly engineers who made my 83 year old mum feel completely at ease. We have 4 boilers serviced each year and they are always available if we ever have a problem.

9 July 2025

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