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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the staff. Many people appreciate the efficient customer service and prompt response times, noting that the work is often completed quickly and to a high standard. Reviewers also frequently mention the reasonable pricing. However, some customers also noted discrepancies in quoted prices, with the final cost being higher than initially stated, which caused dissatisfaction for a few.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the reliable, trustworthy, and helpful... See more

Price

Clients share positive opinions on price, consistently finding them fair, honest, and reasonable. Many... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick response to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking was easy. Their gas safe engineer arrived on time and carried out an annual service on our boiler. He was polite and professional, leaving no mess. The bill was exactly as quoted with no surp... See more

Rated 5 out of 5 stars

Arranged for the engineer to come out and look at a fault we had with the cold water kitchen tap and toilet. The engineer came within the time slot given and rang to let me know he was on his way.... See more

Rated 5 out of 5 stars

Very professional, friendly,clean and tidy plumbing team. Sam,Mike,Conor and JP were exceptional transforming our large bathroom into a wetroom and "bathroom.Nothing was too much trouble and they we... See more

Rated 5 out of 5 stars

Wirral Gas engineer gave a call prior to attending. He worked efficiently servicing an old boiler and left the area clean and tidy upon completion of the work. He was professional and friendly throug... See more


Company details

  1. #3 of 77 best companies in Central Heating Service
  2. #3 of 100 best companies in Plumber

Written by the company

Your local heating & plumbing specialists based in Wirral. Wirral Gas has over 30 years' experience in heating service, installation and repair. We provide you with the friendly and efficient customer service you deserve. This includes our pledge of personal accountability and the confidence that the price tag will be competitive and supported by the best local tradesmen. We cover a wide range of domestic installations and repair and all our engineers are Gas Safe registered. We understand your time is valuable so we offer appointment times to suit you. We are based in Wallasey and cover all areas of the Wirral.


Contact info

5.0

Excellent

TrustScore 5 out of 5

800 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service and fitting

Wirral Gas fitted four new radiators for me, three replacements and one new fitting. They're work was efficient, to a very high standard and the engineers were so lovely and professional on the day. I highly recommend Wirral Gas always.

18 June 2025
Rated 5 out of 5 stars

Thank you again to Wirral Gas

Thank you again to Wirral Gas. Charging radiators, first class job. Engineer arrived on time, tested system was working correctly and left everything clean and tidy. Thanks again to Wirral Gas

17 June 2025
Rated 5 out of 5 stars

Outstanding company …

Really impressive service and advice prior to change of radiators and feeds. A truly professional company and strongly recommend for any heating and plumbing requirements.

19 May 2025
Rated 5 out of 5 stars

Five inspections and two repairs. Doing great

I got a recommendation from a friend and thought that asking for a Gas Safety Certificate was a low risk way to find if Wirral Gas is reliable. They have now done seven jobs for me, if a failed gas safety and then a repair and retest are two separate jobs. At every stage they have communicated with the tenants effectively, not been late or no-showed, have explained problems, and we have discussed a range of solutions before deciding on the most appropriate.

I am very happy with their service, and please to recommend them further.

Kris @ Krex Ltd

28 April 2025
Rated 5 out of 5 stars

Great Service

Great service just completed fitting a new insert for my nans fire. She’s turning g 90 next week everyone was so lovely with her from the first guy coming out the fitter and the lady on the phone who organised it all great service would highly recommend.
Thank you

25 April 2025
Rated 5 out of 5 stars

Utterly professional work

Efficient punctual professional attention to detail plumbing pipework renewed and completed to a high standard. All work done in a day 3 plumbers on task who were trustworthy/friendly gave me total peace of mind. Cleared away and left clean and tidy. Would highly recommend.

24 April 2025
Rated 5 out of 5 stars

Urgent Boiler Replacement

I needed an old back boiler replacing at my 91 year old mum’s bungalow. Wirral Gas provided two estimates for the job, suggesting that the loft would be the best location for the new boiler, which would save having to remodel the kitchen. I accepted one of the quotes and Wirral Gas started the job the very next morning, completing the installation in 2 days. The work was done exactly as promised, and they even put the (now defunct) gas fire back in the hearth to cover the hole left by the boiler removal until we decide what we want to put in its place.
This was a great job done in very quick time: well done.

24 April 2025
Rated 5 out of 5 stars

Excellent company

Wirral gas are fantastic company I’ve used them for few years now and would only use them they do great job and when you ring the office they get someone out to you very quickly they are friendly clean tidy and always do brilliant job

23 April 2025

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