AMAZING service with VERY reasonable fees for wire transfers! No more worries about having to go to the bank and get charged an arm and a leg. Service is not always as fast as bank wires but if same d... See more
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In the end the transfer went easy and fast. However, when it came to choosing the bank from the list you offer, my favorite bank - the German GLS Bank - was not among them. Though it is one of the... See more
As a newcomer lot to read. Searched to transfer Euros, suddenly I had an account in Belgium. Anyway - safeguard is understandable and its transaction had been quick and reliable
Company replied
Wise are consistently great in my experience. They have great prices. Really easy interfaces and just excellent clear communications. There are lots of crooks or quasi crooks in finance and lots of... See more
Company details
- #86 of 116 best companies in Financial Institution
- #34 of 45 best companies in Money transfer service
About Wise
Written by the company
Contact info
1st Floor Worship Square 65 Clifton Street London , EC2A 4JE, London, United Kingdom
- wise.com
4.3
Excellent
288K reviews
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Excellent service
Excellent service. Exchange rates are at a minimum charge, making this service much more affordable than my local bank. Accurate exchange rates with a system that is straightforward to use.
17 April 2026
the easy, efficient and trustworthy way to send/receive money
the easy, efficient and trustworthy way to send/receive money worldwide
15 April 2026
Reliable internet bank with excellent…
Reliable internet bank with excellent back up resources for company records. Competitive interest rates on currency accounts
22 April 2026
great app and very efficient
19 April 2026
The answer was good and fast
8 April 2026
Jars open doors
The addition of 'Jars', along with the ability to use them for investing in the Stock Market, is brilliant. You can turn on or off the investment in a moment. The process is simple and, if the Stocks are rising, you can watch your money grow. Of course, it could go the other way, but Jars will limit your exposure.
22 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
If I could give no stars I would!!
If I could give no stars I would!!!
My account was under review from Saturday. I provided everything got it opened yet my transfer which is for a funeral still hasn’t arrived to my Halifax account which I have linked to my wise. They claim it’s under review. I’ve been told by several members of staff that it’ll take 1/2 working days yet still nothing. I’ve sent it to death certificate to prove what these payments are being used for. I just want to bury my loved one yet I can’t until this payment is transferred over. I’m utterly heartbroken already by dealing with the grief now even more hurt that I can’t bury him until wise release my transfer. You’re effecting my mental state and affecting all the rest of my family!!!!
18 April 2026
Unprompted review
Reply from Wise
Hey Rianna,
First, we'd like to send our deepest condolences to you and your family. We're so incredibly sorry for your loss.
We understand how frustrating these checks can be, especially at such a sensitive time for you and your loved ones. Please know that we never perform these checks without reason, as they're required of us by our regulators.
It looks like our specialized teams are reviewing your case now, and we'll be contacting you with more info as soon as possible.
In the meantime, please feel free to get in touch at https://wi.se/help or via social media. We're here for you.
Wise
Great free banking and exchange experience
Free of charge banking with excellent app interface and functionality, and good exchange rate instruments.
22 April 2026
Fantastic capability and functionality…
Fantastic capability and functionality for today’s world and a great interface
20 April 2026
Super top bank and very fast service…
Super top bank and very fast service I’m very happy
22 April 2026
This is the ultimate company for…
This is the ultimate company for international payments. Saved my business thousands in fees.
22 April 2026
My experience with Wise:
My experience with Wise:
I opened an account 5 days ago to make smooth international transfers – emphasis on smooth.
However, every single transfer was returned by Wise without any clear explanation. Customer support claimed the issue was with my bank, but my bank was able to clearly confirm that Wise was rejecting the transactions.
At that point, I had already had enough of the unprofessional customer service, which was not even able to identify the actual issue. So I decided to close my account.
But even that was not possible: the app kept blocking the account closure. After a total of 14 emails, multiple chats, and only after posting 4 negative comments on Instagram, the app suddenly worked – and I was finally able to close my account.
Is it really your intention to push customers to the point where they have to go public before you take action?
Such an unreliable system and incompetent customer service are absolutely unacceptable for a financial company.
Think twice before opening an account – my experience has been entirely negative.
Upgrade:
I don’t need any help from you anymore.
If you had truly wanted to help, you could have done so before I posted my review on Instagram.
22 April 2026
Unprompted review
Reply from Wise
Hi.
It sounds like you’ve been trying to close your account but keep hitting a wall with the automated system, despite meeting all the requirements. That’s definitely frustrating.
To make this right, we can handle the closure manually for you. Since this requires a quick verification, please give us a call through the contact options at https://wi.se/help. Our team will step in and make sure your account is closed for good.
We strive to provide our customers with the highest level of service, and we're sorry to hear that we fell short of those standards during your recent experience.
Also, we completely get your frustration and you have every right to turn to your local ombudsman service. You can do that by following the steps listed here: https://wi.se/complaintsprocedure
As mentioned, please give us a call. Our team will be happy to help.
Wise
Best Money transfer app
Best Money transfer app, have been using for more than 3 years now….
13 April 2026
Amazing support!
22 April 2026
Smooth intuitive functioning
Smooth intuitive functioning. Very low currency fees and nothing for domestic transactions. Easy to use
18 April 2026
Because the Iban transer fees went to…
Because the Iban transer fees went to sky ; if I compare wih another bank I have to pay after one transfer like in other bank for one month with same conditions!
22 April 2026
Reply from Wise
Hi there,
We hear you on the fees, but with us, we show you exactly what it costs upfront and use the mid-market rate with no hidden charges. We’re all about paying only for what you actually use — keeping it fair and transparent, no "membership" required.
For general context, if you're sending within the SEPA zone, fees should stay quite low (since you mentioned it's for a transfer with an IBAN) — if you're seeing something else, feel free to DM us either on Facebook, Instagram or X, or you can call or email us here: https://wi.se/help, so we can check if there's a more cost-effective way for you to send.
Lastly, we appreciate the comparison and will keep working to keep our costs as low as possible.
Wise
Reply from Wise
Hey, Genevieve!
To answer your first question, we recommend double-checking if the excess amounts are something that's pending on the bank's end, just to be sure — Sometimes when a payment attempt fails, the bank might "reserve" it in case the debit request comes through, which can appear as if it's been charged. However, usually the pending payments would be returned back to your bank balance after a certain amount of time.
From our end, we'd only debit payments that were approved and authorized, so you certainly would only need to have paid just the once to get the account running.
As for the second issue, if the money was sent to your account details directly, then it can take AUD around 0-2 working days to arrive, so if you mean to say the money was sent on 20th April, 2026, then it would still be within estimates. For top-ups, the exact timeframe can depend on the payment method, although most options can also take 0-2 working days. For more info, be sure to check here: https://wi.se/guidetoaud
In either case, we'll be sure to let you know as soon the money has reached us.
We hope this helps, but if you have any questions or would like us to take a closer look, then our support is here for you: https://wi.se/help
Wise
Wise had my payment of 800 dollars on…
Wise had my payment of 800 dollars on hold because wise wanted to show more prof. They wanted me to upload my driver license and I tried to for 3 hours and still I couldn't do it but when I download bank statements and my drivers license they can see my downloads clearly so the problem is with wise. Wise is a scam! DON'T USE WISE!
Wise is full of shit, I have uploaded live documents before and no problems, the problem is with wise! I call for help on the phone and your man couldn't help me, you need to make your verification work right instead of making excuses. If wise is the only one having problems with verification department then wise need to make it work. That's why wise have so many complaints.
22 April 2026
Unprompted review
Reply from Wise
Hey, Dennis!
We replied to your other review as well, so just to reiterate: We do need to verify our customers from time to time, as part of financial regulations and local licenses. If you're having trouble verifying your identity, then we have some tips and tricks here: https://wi.se/verifyyourid that can help with this.
Keep in mind that some identity verification types can have 2 separate steps for uploading a document and taking a photo of yourself (sometimes also called a "live" verification). This can explain why we're able to accept the uploaded scan of the document, but would still need you to take a photo as well. For the photos, it can help to take them in a well-lit area and using the highest resolution on your camera, for the clearest picture.
If the above troubleshooting steps don't help, then our support team is here for you: https://wi.se/help
Wise
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