Wiseguy Original Reviews 534

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the craftsmanship and durability of the suspenders. Many appreciate the stylish designs and comfort, with some noting they prefer them over traditional belts. The service also receives positive remarks, with people frequently mentioning the helpfulness and responsiveness of the company. However, some customers also noted issues with delivery and order fulfillment, with instances of lost shipments, delayed arrivals, or orders not being shipped at all. A few other people also felt that the quality of certain components, such as clips and fasteners, was not always up to par, with some breaking or showing wear quickly. Additionally, some reviewers found the sizing guide to be inaccurate, leading to products that were too large or small.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers frequently praise the craftsmanship,... See more

Quality

Users describe positive interactions with quality, highlighting the excellent craftsmanship, durable... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast shipping,... See more

Order

Consumers find order experiences to be ambiguous. Some customers report smooth ordering and delivery, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my Wiseguy Duck suspenders!! I am normally a belt guy but these not only hold up my pants much more comfortably but look very stylish too. You can feel they are made with great attention to th... See more

Company replied

Rated 5 out of 5 stars

The suspenders are fantastic (I got the Crazy Horse Black Wide). High quality and beautiful. What really set the bar was their customer service. We had an issue with the initial shipment being lost, a... See more

Company replied

Rated 5 out of 5 stars

Best quality ever. Always a pleasure to wear these comfortable and luxurious hand made suspenders. Beautifull colours too that match all your clothing. As they say. They never let you down. Thanks... See more

Company replied

Rated 5 out of 5 stars

After a couple months of measuring and trying custom fit suspenders, I finally achieved my goal and got the perfect fit . Wiseguys went over and beyond to make sure I got exactly what I wanted after s... See more

Company replied


Company details

  1. Fashion accessories shop

About Wiseguy Original

Written by the company

At Wiseguy Original we build fashionable suspenders for discerning individuals not only to hold up pants but to look and feel your best too.

Never let you down.


Shop our suspenders:

Leather Leather Flex Elastic

Our story

Written by the company

The Wiseguy motto
Wiseguy Original Suspenders are hand crafted in a variety of materials and styles. Never let you down is our motto and this is what we stand for.
The best materials
We work with only the best quality materials varying from full nubuck leather braces to canvas, European elastic webbing and combinations of materials. Not only do we use new materials but we regularly create bespoke, up-cycled suspenders from vintage US Army/Navy canvas materials.
The founding
Founded by Marc Spits at the young age of 80, Wiseguy continues operating as a family business by son Mike, granddaughter Merijne and the Van der Stok family including our dedicated team.
Customize your own suspenders
Not only do we build exclusive series products but we gladly customize so do check with us if you we can create your custom, bespoke suspenders.
Suspenders 101 & inspiration
If you want to know more about suspenders in general, we offer some blog posts on our website. Do you just want to be inspired by how other people wear braces? We offer a huge inspiration source through our Instagram page.
Importance of reviews
Trustpilot is important for us as we greatly appreciate feedback from our customers to become even better at what we do! Of course, we love positive feedback on our collection!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

534 reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

I enjoy these suspenders

I enjoy these suspenders. The leather construction appears to be top notch. Only one issue I've experienced is the hardware coming unscrewed. I nearly lost one of the pegs to set fit length because of it. But, a bit of loctite, no problems.

12 August 2025
Rated 3 out of 5 stars

Quality material, but size guide is off

Seems to be generally good quality, holding up well so far; however one of the rear clips has stopped working after little more than a week. Additionally, the size guide was misleading: it suggests size M/L for heights 5’9 - 6’4; however, I am 5’11 and the M/L had no holes at the appropriate length for me to use.

3 August 2025
Wiseguy Original logo

Reply from Wiseguy Original

Dear Andre,

Thank you for sharing this with us. So sorry the rear clip stopped working! There should be a spare in the package, did you see this?

Nonetheless, we’ll send you a complimentary new set of clips.

Would love to hear back from you how these function for you.

Regarding the sizing issue, were you able to solve this matter? I’ll discuss this point with our tailors too.

I’ll reach out to you via DM such that we can solve these matters to your full satisfaction.

Kind regards,


Mike Spits
Wiseguy Original co-owner

Rated 5 out of 5 stars

Unmatched customer service and quality

I had been looking hard for the perfect suspenders for me and my father as we both love the functionality but have only ever had cheap elastic ones. Then I found Wiseguy. With a nice and concise range of fabrics and models to choose from it was easy to find what I fancied. I ended up going for the hemp lobster clip suspenders "The Scribe" and "The Captain" which caught my eye immediately as I was looking for something pretty hearty. To my suprise, I had accidentally ordered the wrong size for one of them and had gotten pretty worried. Luckily, the great people over at Wiseguy had some of the best customer service I have ever experienced, stopping my order and as their moto says; not letting me down! A couple weeks later they arrived and let me tell you they are perfect! Hearty and durable while keeping them looking nice and sleek. Plus, the lobster clips are absolutely amazing and work like a charm! All in all I had an amazing and super smooth experience with Wiseguy Original and I'd buy from them again!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been wearing my suspenders two years for…

I’ve been wearing my suspenders for about two years. The fasteners have broken twice. I have to admit that I was disappointed in this. However, your excellent customer service made my experience satisfying and refreshing.
I do think that the quality of the lobster clips could be improved.

21 July 2025
Rated 5 out of 5 stars

SPAG

Great quality product with ample attachment options. Very comfortable suspenders to wear.

15 July 2025
Rated 5 out of 5 stars

Excellent support wink wink!

Both times I've ordered, the items have come quickly and in great condition. Their suspenders are great quality and excellently made. I wear them daily for work and have done for the last 4 years

20 June 2025
Wiseguy Original logo

Reply from Wiseguy Original

Great to hear Dan! Thanks for shopping with us.

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

I alreafy broke a lobster claw luckily…

I alreafy broke a lobster claw luckily there was an extra that came with and swift delivery of pair and extra's good fit and good width

13 June 2025
Wiseguy Original logo

Reply from Wiseguy Original

Hi Cody, Thanks for your review! How unfortunate to hear one of them broke. That shouldn't happen. If any more break, please reach out to our email and we will send you a replacement free of charge.

Best regards, Rueben
Team Wiseguy Original

Rated 4 out of 5 stars

quick response to e-mail inquiries

quick response to e-mail inquiries. discount on the new brass lobster hooks. which are heavier and hope they are more durable - time will tell.

disappointed that replacement regular lobster hooks took so long to arrive - received both sets within a few days of each other. handmade brass ones had to be made so knew they would take a while. maybe they got hung up in customs - who knows.

12 June 2025
Wiseguy Original logo

Reply from Wiseguy Original

Hi Pam, Thanks for your detailed review and again sorry for the inconvenience. It is true that as we ship internationally, customs sometimes makes orders take longer then we we'd like to arrive.

Thank you for your patience though!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Impressed!

Impressed with the product and with the shipping!

26 May 2025
Wiseguy Original logo

Reply from Wiseguy Original

Hi Robert, Thanks so much for your kind words! Enjoy your new Wiseguy Loops!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Website is clear and easy to navigate

Website is clear and easy to navigate, products are well described and complementary accessories are easy to find.

18 May 2025
Wiseguy Original logo

Reply from Wiseguy Original

Hi Fernando, Thanks so much for your review! Please enjoy your new Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Treating the customer right

The quality of the garment is of a high standard and delivery was on time, no fuss.

It may be a family run business but the large retailers could learn heaps about customer service and loyalty from Wiseguy. Keep on what you're doing.

20 May 2025
Wiseguy Original logo

Reply from Wiseguy Original

Hi Louis, we really appreciate this kind feedback. It certainly puts a smile on our faces. Thank you for shopping with us and please enjoy your new Wiseguy's!

Best regards, Rueben
Team Wiseguy Original

Rated 1 out of 5 stars

I paid very expensive shipping and the…

I paid very expensive shipping and the order didn't arrive in time

13 May 2025
Wiseguy Original logo

Reply from Wiseguy Original

Dear Pablo,

Very sorry to hear your Wiseguy Original order did not arrive as fast as you had anticipated; we had also expected the shipment to arrive faster! We’d like to refund the express shipping as it’s our mission to never let you down. We’ll reach out to you via DM.

Kind regards,
Mike Spits | Wiseguy Original co-owner

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