Cost was a significant factor. I liked that one of the additional services identified as 'add-ons' by others was included in the premium. This review reflects only the purchase experience. Use of t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good price , fairy easy to do online , Not so good bits always having to repeat your email address over and over again
Company replied
Received competitive quote promptly and was able to accept it quick and easy
Company replied
Would have been 5 stars due to cost and content. However I still like to ask questions of a human being instead of searching 10 documents over 5 layers.
Company replied
Company details
Written by the company
Wiser Choice Bike was developed in 2022 to provide quality motorcycle insurance with free Legal Expenses cover as standard. Wiser Choice is a trading name of Europa Underwriting Limited who have specialised in creating innovative motorcycle insurance solutions since 2003. We have built up an extensive knowledge of the UK's motorcycle industry and by building relationships with major UK insurers we are able to provide our customers competitive quotes for products to suit their needs.
Contact info
United Kingdom
- wiserchoicebike.co.uk
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't setup an email and password on…
Can't setup an email and password on your website.
The email box drops the last letter so needs to be rectified
22 October 2025
Reply from Wiserchoice
Hi
Thank you for taking the time to leave us a review and providing us with feedback. Please get in touch with us via live chat so that we can look into this for you.
Wiser Choice Bike
Reply from Wiserchoice
Hi Daniel
Many thanks for your review and feedback, we really do appreciate it.
Wiser Choice Bike
You said ageas told you to cancel the…
You said ageas told you to cancel the contract as you dunt cover trikes but your website says otherwise. Ageas veried they themselves never got your quote in their understanding department. So that means someone in your department never made physical contact with ageas themselves who have confirmed they willing to quote via you and they happy with the disability responsible adjustments within the law to accommodate the broker ( you in this case )
It was Jan in Gloucester who actually help me with contact information to complete my quote advertised me to ask you to reach out to them to complete the disability responsible adjustments under the disability discrimination law under the quality act 2010
After all ageas are the ones who pay out if a claim made not you directly which is why they advised me to inform you my licence is correct and rhe terms of contract is allowed with you , you just gotta be willing to physically communicate with ageas directly and your higher up seems to miss that stage . Ageas never got your quote to their desk , the guy I spoke to after Jan found it odd you said you sent a quote and they told you to cancel despite they never got it in first place
So was there some miscommunication between your higher up and yourself as ageas never got it and been waiting two days for it
So sun e they willing let's sort this now you know they letting you to quote if you physically speak to them
17 October 2025
Unprompted review
Reply from Wiserchoice
Hi
We’re really sorry to hear that you’ve had a bad experience. We want to understand what went wrong and see how we can improve. Please can you contact us to discuss, you can use our Live chat by copying and pasting the following link into your browser http://www.wiserchoicebike.co.uk/contact .
Wiser Choice Bike
Decent price and easy to deal with my…
Decent price and easy to deal with my policy online 👌
15 October 2025
Reply from Wiserchoice
Hi Gary
Many thanks for your review and feedback, we are glad that found it so easy to deal with your policy online and at a price that suited you.
Wiserchoice Bike
Competitive insurance offered and easy…
Competitive insurance offered and easy to navigate options for comparison.
13 October 2025
Reply from Wiserchoice
Hi Dave
Thanks for rating us 5 stars, we really appreciate your kind words. We hope we continue to impress!
Wiser Choice Bike
Reply from Wiserchoice
Hi Andrew,
Thanks for rating us 5 stars, we really appreciate your kind words. We hope we continue to impress!
Wiser Choice Bike
Reply from Wiserchoice
Hi,
It's great to hear that you’ve had a good experience. If you need any
help in the future please let us know. Thank you!
Wiser Choice Bike
Reply from Wiserchoice
Hi Thomas
Thank you for your comments & 5-star rating. We’re delighted that you are pleased with our products & services.
Thank you!
Wiser Choice Bike
Reply from Wiserchoice
Hi Clive
Thanks for rating us 5 stars, we really appreciate your kind words. We hope we continue to impress!
Wiser Choice Bike
less expensive and easy to use
I purchased a new bike after not riding for 8 yrs so had to start again with NCB I went through most of the compare sites and Wiserchoice always came up the cheapest by quite a bit. I know its online only but the chat portal is easy to use and I was able to confirm any details of my circumstances which gave me peice of mind when confirming my details.
4 October 2025
Reply from Wiserchoice
Hi Steve
Thanks for rating us 5 stars, we really appreciate your kind words. We hope we continue to impress!
Wiser Choice Bike
price v.good
price v.good, website confusing and malfunctiong. Took out insurance but still haven't managed to set up customer account.
6 October 2025
Reply from Wiserchoice
Hi Neil
Many thanks for your review and feedback, we are sorry that you have been battling to access the portal. We have logged a call back and one of or agents will be in contact to guide you through the process, alternatively you could use our live chat facility and one of our agents will assist you that way, just copy and paste the below link into your browser:
http://www.wiserchoice.co.uk/contact
Wiser Choice Bike
Straight forward easy to set up
5 October 2025
Reply from Wiserchoice
Hi Mark
We are glad that you found it so straight forward and easy to set up your policy with us.
Thanks for the great feedback!
Wiser Choice Bike
Reply from Wiserchoice
Hi Raymond
Thanks for rating us 5 stars!
Wiser Choice Bike
Smart and easy!
4 October 2025
Reply from Wiserchoice
Hi
Thanks for rating us 5 stars, we hope we continue to impress!
Wiser Choice Bike
Motorcycle insurance
Quote was easy process through quotezone, but trying to purchase the policy was a real ordeal using an android smartphone. I had to use my laptop in the end. Online support chat was very helpful
3 October 2025
Reply from Wiserchoice
Hi Mr Duffield
Many thanks for your review and feedback, we are working to improve the process when using a mobile to purchase the policy, thanks for continuing to purchase the policy with us!
Wiser Choice Bike
Much cheaper than the rest
Web site great, cost incredibly cheap. Set up of user account faultless. Very happy.
2 October 2025
Reply from Wiserchoice
Hi Mark
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
Wiser Choice Bike
Great price & easy to use,recommended..
26 September 2025
Reply from Wiserchoice
Hi Brian
Thanks for rating us 5 stars, we hope we continue to impress!
Wiser Choice Bike
Very competitive quote all explained…
Very competitive quote all explained clearly. Very easy to buy. All documents available on portal immediately. Clear understandable language used. Thank you
2 October 2025
Reply from Wiserchoice
Hi Ms De Salis
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you for the great feedback!
Wiser Choice Bike
The company is good
The company is good, competitive, and the actual chat line ( not chat bot), is very Helpful. Kiri on the chat line was exceptional.
Which is good, because the customer portal is terrible.. really frustrating. Needed Kiri to get access sorted out, twice.
Patience eventually paid off, but was tested !
30 September 2025
Unprompted review
Reply from Wiserchoice
Hi Chris,
We are very glad to hear that one of our Support specialists were able
to give you a 4-star experience! Thank you for taking the time to leave
us a review, we will pass the feedback on to the specific colleague
who will love to hear this too! In relation to your comments regarding the portal, this will also be looked into to see how we can improve.
Many Thanks!
Wiser Choice Bike
Reply from Wiserchoice
Hi John,
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
Wiser Choice Bike
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