The Pond Reviews 554

I loved the collaboration and the team's patience to really make our brand stand out with our message

They lied to my face on a zoom call and said that will terminate our contract for what I had to pay a $600 termination fee. Now that this is done, they are telling me that the contract has simpley been PAUSED!!! WHAT A JOKE. I just want to get rid of them! The last terrible review I wrote 6 months ago, they managed to remove, I suppose they will do the same this time.
If you actually had a good experiance, you should feel very lucky.

I had an extremely disappointing experience with Wishpond. Their customer service was terrible, showing a clear lack of expertise. The services and obligations they promised based on their supposed skills were not delivered. The customer traffic and sales from the campaigns they ran were abysmal. Over the six-month contract, there were numerous issues with how the service was provided. Overall, I would not recommend Wishpond to anyone looking for reliable marketing services.

Andres, and the whole team at Wishpond have been beyond excellent to work with. Professional, knowledgeable, punctual, and very responsive. He is thorough with his explanations, answering questions, and is always insightful. He is a joy to work with.

Working with Maria Alexandra Adolphs has been an absoulte delight. She is professional, informative and sensitive to my inexperience. She made things very easy for me.

Hopeful at the start. Totally frustrated at the end. Everything that could go wrong went wrong. I was targetted by them. Trusted them, but when things went wrong they assured me all will be well. Things went wrong two to three more times. I also asked what I did wrong, no reaction. The website did not work in some important aspects. In the end they refused to confirm the end of our year contract. It was impossible to end, no one contacted me, support dit not help. I had to have AmEx intervene to end payments and still they harass me to pay. And the website does not work and I have stated time and time again: the contract has ended, I have quit.

Everyone is very patient kind and professional. They work to the best of their ability and provide a high level of customer service.

If there own marketing campaigns are anything to go by the. Don’t bother. Repeated spam emails that are unsolicited to numerous email addresses at my company offering to increase sales. No effort in researching our company as we don’t sell any products. So badly written we thought it was a scam!!

Luis is a Rockstar!
From day one Luis ‘s positive attitude and enthusiasm kept me sane during this switching website providers . He thoroughly answered any questions and helped me understand the whole process. Thank you Luis.

5 spam emails in two months.

Maybe they need referring to the UK's information commissioners office? Sounds like they are breaching PECR.

Do not recommend due to the repeated spam they send out.

Three unsolicited emails so far. I'm in the UK and I have no idea how they think they could do anything for me, the emails are chatty and then insistent, overfamiliar and ridiculous. Thank heavens for Trustpilot, otherwise I would not have a clue as to what they were selling, other than an idea to"add value" to my business. From Vancouver?!

Everything which Wishpond's very charming salesperson promised proved to be untrue. I spent hundreds of dollars each month and got literally nothing for my money. The very honest guy who was assigned to interact directly with me - a sort of account manager - did agree that the specialists who were supposed actually to do the work of shaping up my website had done nothing. I gave them a second and then a third chance to get their act together but finally I had to give up and walk away. The experience left me wondering whether the whole thing is just a big scam aimed at sucking money out of small e-commerce companies like mine without any intention of giving anything in return.

Tomas and the team have been outstanding so far with listening to my concerns and showing that they are with my business growth.

Manuel my account manager at wish pond was a delight to work with , his attention to detail and continuous feedback on providing us excellence is unparallel, the thought process and strategies laid out will definitely provide us the long term strength we require.

I keep being bombarded with emails from these people. I have read the reviews and the ones that seem genuine are unfortunately by people who have been scammed.

I would never use a company like this and the fact that they email you randomly over and over goes to show they have to seek out business and it’s not coming directly to them which is ironic as that is what they are trying to sell me.

Stefano was always easy to follow, responsive and upbeat. Excellent experience and necessary for guiding me through set up and understanding the platform. Graphic department was also very good.

So far, I am really pleased with your service and working with Estefano has been great. He's always quick to reply and most importantly, I feel like I can trust him. I cannot honestly give 5 stars, since I have not seen any results yet with the marketing campaign. I really don't know if this will work for me.
I am very unknowledgeable when it comes to your side of the business, and I truly want to continue this business relationship. That would mean I am making sales and can hopefully get into the black someday.

Stefano was really useful throughout the onboarding process. Very professional and friendly, eager to assist in any way he could. I was really pleased with the results. Thank you.

I had the pleasure of working with Mireya, who was in charge of my account, and from the beginning to end she was great to work with. Very prompt and very quick with her responses and ideas. I would definitely recommend working with her and Wishpond!