The Pond Reviews 554

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the responsiveness and helpfulness of the staff, with several individuals being highlighted for their excellent service and ability to understand business needs. Reviewers often mention that the team is professional, attentive, and provides valuable insights for marketing strategies and campaigns, leading to positive results for their businesses. The marketing efforts are frequently praised for being detailed, well-executed, and contributing to increased visibility and lead generation. However, some people were dissatisfied with the marketing results, citing poor ad performance, low conversion rates, and a lack of tangible outcomes despite significant investment. There are also concerns regarding communication, with some customers experiencing slow response times, disorganized processes, and issues with the quality of advertising content. Additionally, a few other people also felt that the company continued to send unsolicited sales emails despite requests to stop, and that the service was not equipped for professional marketing at scale.

What people talk about most

Marketing

Clients share ambiguous opinions on marketing, with some expressing significant dissatisfaction. Many... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing significant dissatisfaction,... See more

Staff

Customers had positive experiences with staff, frequently praising their thoroughness, responsiveness, and... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers praising the quick and... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reviewers praising unlimited... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Asi was great, lovely to work with, so nice and helpful! Really a pleasure to work with, communicative and responsive. It’s a shame we didn’t get better results from the ads they managed but we had a... See more

Rated 4 out of 5 stars

Wishpond gives you a good foundation which you then have to carefully take care of and learn to apply. It’s quite a job that takes a bit of time. In a company it needs someone who takes care of this i... See more

Company replied

Rated 4 out of 5 stars

OVerall the experience was frustrating for reasons already shared (lack of communication, and ultimately an overcharage that took months to resolve). The 4 star rating is exclusively for CSM Coordina... See more

Company replied

Rated 4 out of 5 stars

Response time is second to none, Christian and the team are super responsive. Some creatives didn’t look as I expected, however admittedly that could’ve been due to the limited assets provided and the... See more


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

554 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great service for many years

Our account manager, Tomas, is a great communicator. Whenever I have ideas, suggestions, or issues, he takes care of them quickly and effectively. We're grateful for Wishpond's top-notch service over the years.

9 September 2024
Unprompted review
Rated 1 out of 5 stars

Multiple unsolicited emails from their…

Multiple unsolicited emails from their staff. Not one, not two, three so far. The emails don't even address our company properly. One is enough.

9 September 2024
Unprompted review
The Pond logo

Reply from The Pond

Thank you for the feedback. We'd like to ensure that you are removed from our contact list. Could you please contact us at csm@wishpond.com with the specific addresses or domains you'd like us to exclude? This will help us prevent any further unwanted contact.

Rated 1 out of 5 stars

Not fit for purpose.

Not fit for purpose.
I Signed up with Wishpond earlier this year. I was missold what their service was initially but after that gave them the benefit of the doubt that I could still use their services. It's been over 6 months now and their team keep making mistake after mistake on the simple things like getting the wrong brand name and products in the marketing material they have produced which renders all of it useless. Their email templates are simple AI generated messages which anyone could produce on chat GPT. I am so far yet to see any value in their products.

1 August 2024
Unprompted review
The Pond logo

Reply from The Pond

Hi, my name is Naasif im the Customer Success Lead at Wishpond.
I’m really sorry to hear about your experience. This is not the Wishpond we want to be, and it’s clear we let you down in several ways. As a company that’s here to help small businesses succeed
Please reach out to me directly at naasif.abrahams@wishpond.com. I’d love to discuss this
Thank you for sharing this with us

Rated 1 out of 5 stars

Unsolicited spam tunnel vision rudeness selling

I don't know this company from Adam ... my non profit is US based. Somehow their sales rep latched onto the new website and emailed. I was gracious enough to reply and all I got was further sales pitches after I explained we were not a fit and why. MOVING FORWARD Iwould never give this unprofessional company and their reps aragant disregard I experienced and waste of my time a shot ... ever.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Alejandra was very helpful and patient…

Alejandra was very helpful and patient with me in answering the many questions I had about the process we'd be following to better market my business. I especially appreciate her pushing me along to ensure actions were completed in a timely manner. Thanks Alejandra!

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Maria Alejandra is a pleasure to work…

Maria Alejandra is a pleasure to work with. Made sure all of my marketing deliverables were beautifully done, on time, and within my brand guidelines. Also, she is a great teacher. She continued to tutor me on the platform and advise me on what would and would not work.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Consistently send spam emails

Consistently send spam emails selling their services. I have never heard of Wishpond, let alone given you my email address. I don't appreciate the cold calling and I will certainly never use your services. Don't do business with these guys, pressure tactics and cold calling will mean you'll regret working with them.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Team work

I have had such a great experience with the Wishpond team, they helped me out tremendously with fixing and promoting my website. As well as keeping an open line of communication every step of the way.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Wishpond services

Both my contacts Stefano and Tereza have been very kind and patient. I am very good at predicting and speaking to the supernatural, but my computer skills are horrible. Thanks to Stefano it was made easy. So far very nice start.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

The final outcome exceeded my expectations, with the job completed to an excellent standard of quality.

I had the pleasure of working with Stefano and Lucas from WishPond, and I couldn't be more impressed with their service. Both were exceptionally friendly and approachable, making the entire experience pleasant from start to finish. They demonstrated a deep knowledge of their field and paid great attention to detail, ensuring that every aspect of the job was handled with care and precision.

What stood out most was their efficiency in resolving any issues that arose. The final outcome exceeded my expectations, with the job completed to an excellent standard of quality.

I highly recommend Stefano and Lucas for their professionalism, expertise, and outstanding customer service. They truly went above and beyond to deliver a top-notch experience.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Wishpond!

Wishpond's process was efficient and I am very happy with the results. Stefano was especially great to work with! He was able to lead our weekly zoom meetings so that they were very productive, every week, even when I had not had time to prepare. I am very happy with the end result. Wishpond was able to take a complicated process and effectively streamline it. Additionally, from a design perspective, they exceeded my expectations. I highly recommend Wishpond!

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Pamela Gonzalez Deserves High Praise…

Pamela Gonzalez deserves high praise for her work with me. Wish Pond would be the 4th company I've employed. Pamela is THE FIRST agent to not merely show me or do-it-for-me but she also taught me what to do and how to do it. We used our recorded zoom sessions and other video trainings. I am deeply grateful for her patience and kind understanding and highly recommend her. Wish Pond is fortunate to have her. - A grateful forever learner- Dr. Sy Powell

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Stefano for all the support on the onboarding process, and props to the fulfilment teams, and designers, we are happy with all foundation assets to begin our marketing journey

15 July 2024
Unprompted review

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