Wisr Finance Reviews 1,689

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often highlighting quick response times and a straightforward process. Many appreciate the helpful and professional staff who make the experience smooth and stress-free, with some noting exceptional customer service. However, some people were dissatisfied with the customer service, mentioning slow replies, conflicting information, or a perceived lack of support after the initial loan approval. A few customers also found the application process lengthy and demanding, particularly regarding the amount of documentation and identification required.

What people talk about most

Service

Users describe positive interactions with service, highlighting the ease and simplicity of the loan process.... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick responses, with some... See more

Customer service

People report ambiguous experiences with customer service. Some customers found the process easy, pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth and easy process for financing the car. I have just started the finance period so this rating is based on the finance process and not on the customer services after financing... as I don't have... See more

Company replied

Rated 5 out of 5 stars

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more

Company replied

Rated 5 out of 5 stars

My experience was flawless really I passed on what I was looking for any details required and asked for a few options to consider. I received options and advised of differences to think about b... See more

Company replied


Company details

  1. Non-bank financial service

Written by the company

Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you Wisr.

I found that Wisr was very helpful made it all come together easily. Give wisr a call you won't be disappointed.

9 October 2025
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Reply from Wisr Finance

Thank you for sharing your experience. Happy to hear we could help.

Rated 5 out of 5 stars

WISR - great to deal with

Great and easy to deal with. Fantastic rates, saving over 12.5%

26 September 2025
Unprompted review
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Reply from Wisr Finance

Nice one, Sandra! Thanks for sharing you experience.

Rated 5 out of 5 stars

Easy

Easy, and informative, I couldn't have asked for more. Thank you.

27 September 2025
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Reply from Wisr Finance

Thanks, Adam. Great to hear we made it easy for you.

Rated 5 out of 5 stars

Quick & communicative

Great communication when trying to get everything sorted, and overall quick experience.

24 September 2025
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Reply from Wisr Finance

Thanks for your feedback Adam. It's great to hear about your fast and easy experience.

Rated 1 out of 5 stars

Your rep was misleading in what the…

Your rep was misleading in what the offer what was, once I committed it was different. When I brought up the issue there was no admission to anything they could have done differently, which was mind blowing. Concerning.

24 September 2025
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Reply from Wisr Finance

Hi Peter,

Sorry we weren't able to meet your expectations. If you’d like to chat about this further you can get in touch with us on 1300 992 007 or email us at contact@wisr.com.au Thank you for taking the time to provide this feedback.

Team Wisr.

Rated 5 out of 5 stars

I am a happy customer.

The process was thorough, quick and good for me as I was needing some finance to move my business forward, and Wisr were happy to help. They delivered on time and with options that when the business develops as quickly as I hope, I can also fulfil my obligations to them quickly. I am very happy!

18 September 2025
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Reply from Wisr Finance

Thanks for the wonderful feedback, Paul. All the best.

Rated 5 out of 5 stars

From start to finish AWESOME

From start to finish AWESOME
And to the broker that put me onto you guys
Well done team

19 September 2025
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Reply from Wisr Finance

Very happy to hear this, Nathan. Thanks for sharing.

Rated 5 out of 5 stars

Easy to use app

Very easy to send the documents needed. And once I had the app it is so easy to update any information and payments.

17 September 2025
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Reply from Wisr Finance

Thanks, Gavin. Great to hear we made it easy for you.

Rated 5 out of 5 stars

Prompt professional services without…

Prompt professional services without much customer support
Still trying to set up the app
Only received a missed call from Wisr after request from the app

12 September 2025
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Reply from Wisr Finance

Happy to hear we could help. Thanks for sharing your experience.

Rated 3 out of 5 stars

There was a lot of ID verification to…

There was a lot of ID verification to do, more so than any other company I have ever dealt with. It was quite frustrating to say the least

I will say though, they have a great App. No more having to call as everything you need to know is located there. Well done 👍

27 August 2025
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Reply from Wisr Finance

Thanks, Sue. We appreciate you sharing your experience with Wisr.

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