I have been absolutely AMAZED!!! The customer service is extremely responsive and quick. The support that I have received from my other support person, Cassie, has been outstanding! I am so excited to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Elara for a little over a year now. Her customer support team is top notch, with super quick response time. Most importantly my gal I use and support is Wellness w/Cassie AKA Cassie.... See more
Company replied
David is awesome. He has helped me out so much. He explains medications very well. He also took the time on our previous call to inform me of package to purchase for discount rate. I did the 6 month... See more
Company replied
I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, a... See more
Company replied
Company details
Written by the company
Elara, women's wellness, is a women led, 100 percent online telehealth platform at withelara.com, serving women in all 50 US states. Elara connects patients with licensed providers for personalized, hormone aware care across weight management, sexual wellness, hair restoration, skin, and anti-aging. Elara GLP-1 weight care includes compounded semaglutide and tirzepatide (GLP-1 and GIP) injections, prescribed only when a licensed provider decides treatment is appropriate. The consultation is free, pricing is all-in with no hidden fees, and there is no charge unless you are prescribed. Anti-aging care includes NAD and Lipo-C injections. Sexual wellness, hair, and skin treatments are prescribed the same way. Everything happens online. You complete a medical intake at your own pace, a licensed provider reviews it, and any prescribed medication is prepared by a licensed US pharmacy and delivered discreetly to your door. No waiting rooms, no appointments to keep, just real care for real life. Care is provided by Wasef Health, a partner physician group. A portion of every purchase funds women's health research at the Magee-Womens Research Institute. Elara is not affiliated with other companies that use the Elara name. The only Elara website is withelara.com, and the patient portal is care.withelara.com. Our mission is to help women feel confident, supported, and in control of their health. With Elara you get more than medication. You get a partner in your health journey, with care designed for you.
Contact info
United States
- +1 (321) 486-8288
- care@withelara.com
- withelara.com
4.8
Excellent
303 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
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Customer support
Customer support, Iris Matthew, responded to my email in a timely manner and offered suggestions on my continuing treatment. Great company.
13 May 2026
Unprompted review
Reply from Elara
Thank you so much for your thoughtful feedback! We’re delighted to hear that Iris was able to respond promptly and provide you with helpful guidance. Making sure that our patients feel supported every step of the way is always our top priority, so it truly means a lot to know that this was reflected in your experience.
If you ever need anything at all, please don’t hesitate to reach out; we’re always happy to help!
Iris was amazing! Thank you, Elara!
Iris was amazing! I appreciate her very quick replies and going the extra mile!
11 May 2026
Unprompted review
Reply from Elara
Thank you for sharing your experience with us! We’re so glad to hear that Iris was able to assist you quickly and effectively; we'll be sure to pass your kind words along to her!
Providing caring and reliable support throughout your journey is always our goal, and we’re honored to be here for you every step of the way. Please don’t hesitate to reach out if there’s ever anything else we can help with!
Fast service
Fast service. Professional attitude and eagerness to help. The agent was excellent!
8 May 2026
Unprompted review
Reply from Elara
Thank you so much for your thoughtful feedback! We’re thrilled to hear that you had a positive experience with our team, and that our agent was able to provide you with professional and helpful assistance.
We truly appreciate your support and are always here if you ever need anything!
Reply from Elara
Thank you so much for your kind feedback! We’re so glad to hear that our team was able to provide prompt and helpful support. It truly means a lot to us to be part of your journey!
Please don’t hesitate to reach out if you ever need anything, we’re always here to support you every step of the way!
Elara customer service is very friendly…
Elara customer service is very friendly and quick to respond. The overall experience has been better than I expected.
5 May 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your feedback!
We’re really glad to hear that you've had such a supportive experience with us; it truly means a lot! Our team is always here to make sure that you feel cared for every step of the way.
Please don’t hesitate to reach out anytime if you need anything at all!
Quick responses and answers to my…
Quick responses and answers to my questions are thoroughly answered.
Great customer support. I’m
Very happy with Elara
4 May 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback; we truly appreciate you taking the time to share your experience!
Providing timely, thorough, and supportive care is something we always strive for, so it means a lot to us to know that that’s been reflected in your experience.
We're so grateful to have you as part of the Elara community, and are always here whenever you need anything at all!
Ethan is great!!
Ethan is great!!! He always calls back quickly and answers all my questions.
4 May 2026
Unprompted review
Reply from Elara
Thank you so much for your thoughtful review! We truly appreciate you taking the time to share your experience.
We’re really happy to hear that Ethan was able to provide you with prompt and helpful support.
Please don’t hesitate to reach out if you ever need anything; we’re always here for you!
I just started with Elara
I just started with Elara, and Ethan has been such a pleasure to work with addressing all my concerns and helping make my onboarding seamless. I am excited to join and be a part of the Elara community. Thank you!
1 May 2026
Unprompted review
Reply from Elara
Thank you so much for your kind review! We’re delighted to hear that Ethan was able to support you efficiently throughout your onboarding process.
We’re truly honored to have you as part of our community and look forward to supporting you every step of the way. If you ever need anything at all, please don’t hesitate to reach out; we’re always here to help!
I am so happy to have discovered Elara…
I am so happy to have discovered Elara from Shelbi (@ thethinnerside from instagram)! I have been searching and figuring out how and where I can get access from tirzepatide that is safe and trustworthy company. My insurance won’t easily prescribe you ozempic, even though I was diagnosed with type 2, with high bmi, tried all diets and peri-menopausal). Plus, Kaiser does not cover mounjaro/zepbound. I tried medspa, it was helpful but the cost go up as the dosage go up. Not to mention you have to go there every week. I know I will be on tirz for long term so I decided to sign up with Elara. Getting started was so easy. I got my prescription within 24 hours and they shipped out my rx so fast. I got them within 5 days! Then when I decided to change up plan and change dosage I just sent a chat message through their app and I was helped right away. Everything was smooth. So, if you are looking for a Telehealth provider for your wellness/weight loss journey just give them a try, you will be happy!!!
30 April 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your wonderful review!
We truly appreciate your support, and are honored to have you as part of our community.
It means a lot to us to hear that our team was able to support you promptly and consistently along the way, and to know that you've felt heard and taken care of, especially when navigating something as personal and important as your health journey.
We also truly appreciate you trusting Elara as part of your long-term plan. Our goal is to make healthcare as accessible and supportive as possible, so it’s wonderful to know that that’s been reflected in your experience so far.
We’re excited to continue supporting you and are always here whenever you need anything at all. Thank you again for your kindness!
Was super quick to reply and helped me…
Was super quick to reply and helped me with exactly what I needed.
29 April 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! Providing timely and effective support is always our goal, so it means a lot to know that we were able to deliver that for you. Please don’t hesitate to reach out if there’s ever anything else we can assist you with; we’re always here for you!
Ethan was very helpful and walked me…
Ethan was very helpful and walked me through my order and answered my questions.
29 April 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We’re thrilled to hear that our customer support team was able to provide you with attentive and helpful assistance. We’ll be sure to pass along your kind words to Ethan; it will mean a lot to him!
We truly appreciate your trust and support!
I see elara wants to suppress the truth…
I see elara wants to suppress the truth and cover it up with their own narrative to make them look good they got upset cause I notified green which that the lipo c I received was a bad batch it smells like sewer water letting them be aware of what was going on with the replacement that was sent to me instead of elara owning up to the situation like hey ms Dockery we apologize that happened to you how could we fix this they wanna bring up unauthorized reshipment which is not true got documentation that it was being replaced at no cost Salma also used the excuse of me being rejected from their affliate program that has nothing to do with my lipo c smelling like sewer water she stated i was free to proceed with the the charge back dispute but coming up with her own narrative she even closed my account after I notified them about the issue and concern about my lipo c smell and it being a bad batch she permanently closed my account out I even stated I could send the lipo c back if I need to I was fine with returning the merchandise the Bible speaks on do unto others as you want done unto how would you feel if the shoe was on the other foot and you was sent a bad batch of lipo c that smelled like sewer water you would be doing anything you could to get your money back elara dont care about they customers all they care about is maintaining a good image and suppressing the truth they have no integrity about them selves give me my 149 back and yall can have the lipo c back I dont have to shop with elara no more its plenty tele healths out there and why would I get my page banned for a weightloss company when I got over 31 k followers and half of them are celebrity's at that tik tok is taking people accounts who mentions anything about weightloss I known 3 people who got they account band and made another one back to back and still got it band again I built my page from the ground up not losing it behind no weightloss company I just want my refund back of my 149 I wasted on lipo c that was no good smell just like sewer water my boyfriend do my injections ask me whats that smell it smell like a sewer it stinks told me I need to notified elara about it get my money back and notified greenwhich where it came from nobody was reaching to the phamarcy for a replacement I was letting the pharmacy know what was going on with my lipo c thats my job as a customer to do that why would I want another lipo c from them if the replacement and the 1st one was no good all I want is my refund of my 149 I wish elara the best
27 April 2026
Unprompted review
Reply from Elara
Thank you for your continued feedback, Quiona. We want to assure you that all account decisions at Elara are made following a thorough internal review process and are fully documented. Our communications are always professional and factual throughout. We would also note that a genuine product quality concern is difficult to reconcile with a simultaneous application to become a brand affiliate promoting that same product. We wish you well.
Nearly 3 week user.
Ive been officially using Elara almost 3 weeks and the customer service and medication seem to be fantastic.
10/10 Highly recommend!
27 April 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We’re so glad to hear that both the medication and our support team have been a great fit for you so far. It means a lot to us to be part of your journey, and we truly appreciate your trust, your kind words and your recommendation.
Please don’t hesitate to reach out if you ever need anything; we’re always here to support you!
Quick response from customer service…
Quick response from customer service and providers!
27 April 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We’re thrilled to hear that both our customer support and medical team were able to provide you with prompt and helpful assistance.
Please don’t hesitate to reach out if you ever need anything; we’re always here for you!
Reply from Elara
Thank you so much for your thoughtful feedback! We’re thrilled to hear that we were able to provide you with the level of care and support you deserve. It’s an honor to be part of your journey, and we’ll continue to be here for you every step of the way!
Reply from Elara
Thank you so much for your feedback! Providing prompt and helpful support is something we truly prioritize, so it means a lot to know that that came through in your experience.
We’re always here whenever you need us!
I can’t say enough good things about…
I can’t say enough good things about Elara! This journey has truly been life-changing for me. From the support to the resources, everything has been so encouraging and easy to navigate.
Since starting, I’ve seen incredible results and feel more confident, energized, and motivated than ever. The team is so helpful and genuinely cares about your success, which makes all the difference.
If you’ve been thinking about taking that first step this is your sign. I’m so thankful I did.
24 April 2026
Unprompted review
Reply from Elara
Thank you so much for sharing such a thoughtful review! We’re truly honored to be part of your journey and so happy to hear how positive your experience has been.
At Elara, we genuinely care about each and every one of our patients, and we strive to make the entire process as smooth, supportive, and accessible as possible. Our goal is to ensure that wellness feels approachable and well-supported for all our patients.
We’re also incredibly proud of your consistency and dedication; it’s wonderful to hear that you’re thriving with our care! Thank you again for your trust; we’re grateful to be part of your journey!
I love the support team!
I love the support team! They are very responsive and listening to my needs. I could not do this without their amazing support with my weight loss journey.
22 April 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We’re really glad to hear that our team was able to provide you with prompt and attentive support. It truly means a lot to us to be part of your journey, and we appreciate the trust you’ve placed in us.
Please don’t hesitate to reach out if you ever need anything, we’re always here to help!
Had a glitch with a link and they…
Had a glitch with a link and they helped me without hesitation!
22 April 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We're really glad to hear that our support team was able to assist you promptly and provide helpful support. If you ever need anything, please don’t hesitate to reach out; we’re always here for you!
Iris Matthews is AMAZING
Iris Matthews is AMAZING. There was a mixup today with my order. I was dealing with this all throughout the day & she was just amazing in helping me through it all. She DESERVES A RAISE!!!!
20 April 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We’re thrilled to hear that Iris was able to support you and help resolve the issue with your order. We’ll be sure to pass along your kind words to her; they’ll truly mean a lot. If you ever need anything at all, please don’t hesitate to reach out. We’re always here for you!
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