I have been absolutely AMAZED!!! The customer service is extremely responsive and quick. The support that I have received from my other support person, Cassie, has been outstanding! I am so excited to... See more
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Review summary
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Reviews shaping this summary
I have been with Elara for a little over a year now. Her customer support team is top notch, with super quick response time. Most importantly my gal I use and support is Wellness w/Cassie AKA Cassie.... See more
Company replied
David is awesome. He has helped me out so much. He explains medications very well. He also took the time on our previous call to inform me of package to purchase for discount rate. I did the 6 month... See more
Company replied
I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, a... See more
Company replied
Company details
Written by the company
Elara, women's wellness, is a women led, 100 percent online telehealth platform at withelara.com, serving women in all 50 US states. Elara connects patients with licensed providers for personalized, hormone aware care across weight management, sexual wellness, hair restoration, skin, and anti-aging. Elara GLP-1 weight care includes compounded semaglutide and tirzepatide (GLP-1 and GIP) injections, prescribed only when a licensed provider decides treatment is appropriate. The consultation is free, pricing is all-in with no hidden fees, and there is no charge unless you are prescribed. Anti-aging care includes NAD and Lipo-C injections. Sexual wellness, hair, and skin treatments are prescribed the same way. Everything happens online. You complete a medical intake at your own pace, a licensed provider reviews it, and any prescribed medication is prepared by a licensed US pharmacy and delivered discreetly to your door. No waiting rooms, no appointments to keep, just real care for real life. Care is provided by Wasef Health, a partner physician group. A portion of every purchase funds women's health research at the Magee-Womens Research Institute. Elara is not affiliated with other companies that use the Elara name. The only Elara website is withelara.com, and the patient portal is care.withelara.com. Our mission is to help women feel confident, supported, and in control of their health. With Elara you get more than medication. You get a partner in your health journey, with care designed for you.
Contact info
United States
- +1 (321) 486-8288
- care@withelara.com
- withelara.com
4.8
Excellent
303 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
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First it took over 30 days to get the…
First it took over 30 days to get the product. The product was shipped from China. The packaging said "Aged Garlic: but the name Elara was no where on the packaging,. It is advertised as taking one gel cap in the morning yet on the back of the package it says you need to take two gel caps. There is no garlic scent on the gel caps and I do not smell like garlic. However, did I get legit product? Why does my package not refer to Elara?
25 March 2026
Unprompted review
Patience and communication
Customer service was excellent! Very patient with my questions, and his tone was very pleasant, overall experience was great!
17 April 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We’re really glad to hear that you had such a great experience with our customer service. We truly care about making sure every customer feels heard, understood, and taken care of, so it means a lot to know that that came through in your experience. Thank you for your support, and please don't hesitate to reach out if you need anything at all!
Customer service goes a long way and…
Customer service goes a long way and Iris Matthew's and the yeam go above and beyond. I would definitely recommend this company.
14 April 2026
Unprompted review
Reply from Elara
Thank you so much for your kind words and recommendation! We’re really glad to hear that you’ve had such a positive experience with Iris as well as our team. We truly appreciate your support, and we're always here to if you need anything at all!
Elara is a great company
Elara is a great company. Support is wonderful and fast. Raven helped me out and answered all of my questions on the chat.
16 April 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We’re really glad to hear that you found our support helpful and timely, and we’ll be sure to also pass along your kind words to Raven!
We truly appreciate your trust and support, and we're here for you every step of the way!
Customer service is amazing!
16 April 2026
Unprompted review
Reply from Elara
Thank you for your kind feedback! We're thrilled to hear that we were able to provide you with the support you deserve. Please don't hesitate to reach out if you need anything at all!
I had a issue and the CS rep was on it…
I had a issue and the CS rep was on it and handle it with no problem
9 April 2026
Unprompted review
Reply from Elara
Thank you for your feedback! We're glad to hear that our support team was able to resolve your issue quickly and seamlessly. Please don’t hesitate to reach out if you ever need anything; we’re here to help!
Great people
Great people. Great service. Great products. I’m going to be sharing my positive experience on tiktok, I have thousands of followers
9 April 2026
Unprompted review
Reply from Elara
Thank you so much for your thoughtful words! We’re thrilled to hear that you’ve had such a positive experience with us. We're endlessly grateful for your support, and we're truly honored to be part of your journey. Please don’t hesitate to reach out if you ever need anything at all!
Still nothing but good to say about…
Still nothing but good to say about Elara --- I have called and left a message today and within 2 hrs Vanessa called me back and resolved my issue promptly and politely 🌟🌟🌟🌟🌟🌟🌟
9 April 2026
Unprompted review
Reply from Elara
Thank you so much for your amazing feedback! We’re so happy to hear that Vanessa was able to provide you with timely and helpful support. Thank you again for your trust and for being part of our community. We’re always here if you need anything!
Ethan was so helpful
Ethan was so helpful. Not only was he helpful he was kind and made me feel human. He is he is great! Probably one of the best operators I've ever spoken to!
8 April 2026
Unprompted review
Reply from Elara
Thank you so much for your thoughtful feedback! We’re thrilled to hear about your experience with Ethan, and we’ll be sure to share your kind words with him!
We truly prioritize making sure every customer feels heard, supported, and treated with genuine care, so it means a lot to know that that came through in your interaction. We’re always here for you whenever you need us!
The feedback was very fast despite time…
The feedback was very fast despite time difference because iam in kenya
8 April 2026
Unprompted review
Reply from Elara
Thank you for your kind feedback! We truly prioritize providing quick and helpful customer support, no matter where our customers are located. We’re so glad that you had a great experience, and we’re always here if you need anything!
I am very satisfied with the help I…
I am very satisfied with the help I received from Elara. They answered all my questions and censer's related to the medication.
7 April 2026
Unprompted review
Reply from Elara
Thank you so much for your kind words! We’re so glad to hear that our team was able to provide you with helpful support. It means a lot to us to be part of your journey, and we’re always here for you every step of the way!
I was having trouble with my current…
I was having trouble with my current prescription and reached out to your client service once he called me and we walked through the process. We put a plan in place to assist with my weight loss. Client service customer service rep was outstanding and answered all my questions.
7 April 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We’re so glad to hear that our team was able to provide you with the support you deserve. We’re grateful to be part of your journey, and please know that we’re always here if you need anything at all!
I had a relaxing time receiving micro…
I had a relaxing time receiving micro needling on my scalp last Thursday. Two girls-Hayley and Laura both made my experience wonderful!!
I was happy with the positive comments received by Laura regarding my hair growth.
28 March 2026
Unprompted review
Very responsive
Very responsive. Replies to all my questions with in 24hrs (minus weekends). Haven't had any issues with Elara
25 March 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback!
Providing timely and helpful support is very important to us, so it means a lot to hear that our team has been responsive to all your questions. We’re grateful to have you as part of the Elara community, and we’re always here if you need anything!
Very helpful support staff
Very helpful support staff. There was an error in billing and Ethan was wonderful
24 March 2026
Unprompted review
Reply from Elara
Thank you so much for your sharing your experience!
We’re absolutely thrilled to hear that our team was able to provide you with the support you deserve. We’ll be sure to pass along your kind words to Ethan!
Thank you for your trust and for being part of our community. We’re always here if you need anything.
Love the doctors, the meds, and this company.
I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, and the shipping and turnaround times from order to approval to doorstep are really impressive and quick. Any time I have needed to contact support, my questions were answered, and the doctors don't push meds or increasing dosage like many others do - and I really appreciate that!!
1 July 2025
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! It truly means a lot to us. We’re so glad to hear that your journey with Elara has been simple and hassle-free. Creating a smooth process, from ordering to approval and delivery, is something we work very hard to maintain; it’s wonderful to know it has made a positive difference for you.
We’re also thrilled to hear that our support team has been there for you when needed. It is one of our top priorities to ensure that our patients feel heard and supported throughout their journey.
Most importantly, we genuinely care about our patients’ health and comfort. Our medical team focuses on personalized care and thoughtful guidance, ensuring that every patient feels comfortable when it comes to medications or dosage adjustments. Your well-being always comes first.
Thank you again for trusting Elara to be part of your journey. We’re truly grateful to have you in our community!
Was able to get the answers that I…
Was able to get the answers that I needed and issue was settled in a timely matter.
20 March 2026
Unprompted review
Reply from Elara
Thank you so much for your feedback! We’re thrilled to hear that we were able to provide you with the reliable support you deserve. At Elara, we’re committed to making sure that our patients feel heard and cared for every step of the way. Please don’t hesitate to reach out anytime; we’re always here to help!
Good for the Experienced!
I would not suggest them for First timers because They are not as hands on as other Providers I have tried in the past but they are efficient with getting back to you when you email a question or concern. The meds they provide actually work. The only negative is the Portal. It can be a little tedious and not as easy to use but overall a good experience!
16 March 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your experience with us; we truly appreciate your honest feedback!
We’re so glad to hear that you found our team responsive and helpful, and that you’re seeing positive results with your treatment. Providing timely support and delivering care that our patients can rely on is very important to us, so it means a lot to know that we’re meeting those expectations.
We also really value your perspective regarding the experience for first-time users and our portal. Feedback like yours helps us identify where we can improve, and we’re continuously working to make the experience more seamless and easy to navigate from start to finish.
Thank you again for your thoughtful review; we’re grateful to have you with us. Please don’t hesitate to reach out if there’s ever anything we can do to better support you!
Elara Foreverrrrr ⭐️⭐️⭐️⭐️⭐️
I honestly had such a great experience with Elara. From the very beginning the whole process was incredibly easy and straightforward. The sign-up was simple, the consultation was smooth, and everything was explained clearly so I never felt confused or overwhelmed.
What really stood out to me is that I didn’t feel like just another number. The team actually took the time to listen and make sure the plan made sense for me personally. That made a huge difference compared to other platforms where you feel rushed through the process.
Another thing that impressed me was how fast everything moved. My medication arrived much quicker than I expected, and the whole experience from start to finish felt organized and professional.
If you’re looking for a telehealth platform that’s transparent, efficient, and actually treats you like a real person, I would definitely recommend Elara. It made the entire process simple and stress-free.
14 March 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We’re truly thrilled to hear that the process felt smooth and stress-free. At Elara, everything we do is centered around supporting women and empowering them on their health journey, so it means so much to know that we were able to provide you with the experience you deserve.
Making things seamless is always our goal, and our team works hard to ensure that every patient feels supported and cared for. Your recommendation means the world to us, and we’re honored to have been able to provide care that felt both professional and truly tailored to you.
Thank you again for your kind words, and please remember that our medical and support teams are always here if you ever need anything. We’re with you every step of the way!
Super easy incredibly affordable
Super easy incredibly affordable. My package came packaged with care and love . I love the app. Having support and doctors on hand. Best pricing out there
13 March 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We’re thrilled to hear that everything felt easy and accessible. At Elara, our team is dedicated to making the entire process smooth and supportive, so it’s wonderful to know that our app and the care from our doctors enhanced your experience. We truly appreciate your kind words and are always here to make your journey as seamless as possible!
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