Wittner Shoes Reviews 8,856

Service in Waterloo is oustanding largely due to the very experienced shop mamager.

My shoes arrived at my house within 3 days. Amazing delivery service.

I was called to advise that I wasn’t eligible for a refund and a credit note would be issued, however almost a week later and I still haven’t received the credit note. I sent a follow up email and still no response. I will be attempting to call on Monday!

Delivery was fast, received the right size and item. I will definitely order more in the future, highly recommended.

Fast and efficient service and quality shoes

The ease of purchase, on-line tracking and how quickly I received the product.

Thank you!

I love the white sandals except it was delivered beyond my expected time. But I will buy from Wittner. It fits to a T.

The customer service was the worst experience i had with them, i had questions regarding my delivery because it went back to their warehouse, no o e even left the card or took it to and pickup station and than i rang them no one answered our calls , no one reply back to the emails. The response i got back was after one week and than again nothing. The live chat don’t even answer any of your questions.

I did a click and collect for a pair of black boots and collected them at the Glen Waverley Store on the 16/01/2023 at around 9.30am. I was greeted by a lovely staff member and I tried the boots on. Unfortunately I didn’t like the point on them, I was told I could get a credit if I would like as they were a sale item. There was another pair of boots that I had liked online but they were sold out. The staff member (I wish I could remember her name) then said she could have a look for me to see if any stores may have them. Southland had one pair left and she has tried to call them for me but they didn’t answer. She provided me the phone number so I could try and call them later. The staff member was amazing, she went above and beyond to make me feel welcome and help me with getting the boots I wanted. I will defiantly be shopping again at Glen Waverley when she is working as I know she would be honest, helpful and make the shopping experience enjoyable.
I was lucky enough for the boots to be available at Southland and i picked them up that day. The staff member was lovely and cheerful and I had no issues swapping the boots over. People are always the first to complain but I can honestly say the customer service I received that day was amazing and the staff members should be congratulated.

A few weeks old and the whole heel falls off and leather starts peeling away. I had to super glue things back together

Was an easy experience to shop for, order and receive shoes and I am very happy with the sizing, quality and fit

The quality
The price
On time
Wittner has one of the best customer services

Unfortunately poor as the boots I ordered are unavailable.

I love Wittner shoes generally however these are uncomfortable and overly pointy. I’ll be returning them. Not a practical work shoe.

Love Sam and the team at Shellharbour, they always remember me and make me feel welcome. I love that your shoes are leather, they wear well and good value.

Shoes are well made with high quality leather. Shoe box packaging is strong and good for shipping.

My order was delivered promptly and in good condition.

Easy to navigate web site and speedy, reliable delivery

Unable to return an online purchase I store due to no barcode being provided in an invoice/receipt. So now I need to ring or email to arrange a return. This will now waste more of my time, when a credit should have been raised and the store assistant should have been the person chasing barcodes and other details after the event. Clearly customer service is not what it should be.

Also being told no refunds only credits!

Will not shop at Wittner again.