When I was ordering on my phone I accidentally clicked on two different sizes for same shoe in different colours. I received a phone call from the kind lady who was organising my order. Instead of... See more
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The size I originally ordered in this style was much too small despite ordering a size bigger than usual. I was able to return and exchange the shoes very quickly at no additional cost bar return ship... See more
Company replied
Receiving the shoes. Being updated about delivery status. Everything was great, though, in case of a return, the returning address was not directly identifiable. The package should include a retu... See more
I found the sandals I wanted online. They were delivered 2 days after placing the order. As always, exactly what I expected, perfect fit. Wittner service is exceptional. Love Wittner shoes!
Company details
About Wittner Shoes
Written by the company
Operating with integrity for over 100 years, Wittner is one of Australia’s most trusted brands. We’re known for the consideration and quality that goes into every design and we are proud to extend this level of dedication to creating a more sustainable future.
Contact info
Australia
- wittner.com.au
4.4
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Fast delivery, great shoes
Quality sandals at a heavily discounted price. Delivery quickly. Impressed.
18 January 2023
Love the fact you have such wonderful…
Love the fact you have such wonderful boots and shoes in a size 42.. and that's why I continue to buy Wittner.
24 January 2023
Super comfortable & beautiful shoes
Super comfortable and beautiful shoes.
Reliable size.
Swift delivery!
I have issues in both feet & turn to Wittner because of comfort and beauty.
16 January 2023
My online order was not fulfilled and I…
My online order was not fulfilled and I was refunded despite asking to swap into another product
19 January 2023
Reply from Wittner Shoes
Hi,
Thanks for taking the time to provide feedback on your recent purchase with Wittner.
I apologise for the inconvenience caused and understand this is disappointing. I can confirm that your refund was finalised on 23/1. For further enquiries, please don't hesitate to contact our Team at Support@wittner.com.au.
Kindest,
Team Wittner
Love all shoes what I've got from…
Love all shoes what I've got from Wittner!
So good quality and products and packaging, always a big choice and very fast delivery.
Amazing service!
Good luck and thank you!
24 January 2023
Love ❤️ Wittner
So easy to purchase. Customer service is great. Shoes are always lovely style and look great. Wouldn’t shop anywhere else.
23 January 2023
Prompt professional service
23 January 2023
Beautiful wedges intended for my…
Beautiful wedges intended for my daughter's wedding. Very comfortable!
23 January 2023
Speedy service
Such speedy service. I ordered the shoes on Monday and they arrived on Tuesday.
16 January 2023
Great quality product
Great quality product, fast and easy website to you and quick delivery.
18 January 2023
Great comfy shoes
Exactly the shoes I had been looking for. A bit if height but due to the platform no steep angle. Great colour, they go with everything. Also very comfortable and a perfect fit.
26 December 2022
Efficiency Disappointment
I ordered my pair of shoes and it took a month for it to arrive (Australia to NZ) when upon the order it says 2-5 business days. I had to contact them several times for the order to finally be sent through. Even after emailing them it took them days to reply back and even then they did not update on the situation.
25 December 2022
Reply from Wittner Shoes
Hi Fiona,
Thanks for your enquiry and recent purchase with Wittner.
I apologise for the delay in receiving your shoes. I can confirm that although our Standard Delivery timeframe is 2-5 days Australia-wide, orders being shipped to New Zealand may take up from 6-12 business days. It is estimated to be delivered in the next few business days.
I have attached our NZ delivery information here for your convenience: https://wittner.com.au/delivery/
Kindest,
Team Wittner
Great quality shoes
The website was easy to navigate and ordering was super easy. Delivery was quick considering I am outside metro Sydney and the shoes are great quality and I am happy with my purchase.
15 January 2023
Wasn’t even sent the product i ordered
Wasn’t even sent the product i ordered. Don’t list something for sale if you don’t have product meeting the standard to send.
1 January 2023
Reply from Wittner Shoes
Hi Marissa,
Thanks for taking the time to provide feedback on your recent experience with Wittner.
We apologise for the inconvenience caused and understand this is disappointing. Please know that I have passed this feedback onto the relevant department.
Kindest,
Team Wittner
Fantastic customer service
Fantastic customer service. fast delivery beautiful products
22 January 2023
The shoes were too narrow and I have…
The shoes were too narrow and I have multiple blisters .
16 January 2023
Reply from Wittner Shoes
Hi Linda,
Thanks for taking the time to provide feedback on your recent purchase with Wittner.
We are very sorry to hear this. We understand that this has caused you much inconvenience and therefore we highly suggest taking your shoes and receipt into your local Wittner store (excluding David Jones) to discuss this issue further with the store manager. They will then be able to provide you with further advice and if they do inspect the shoes and deem them as faulty, a solution will be provided. Unfortunately, we are unable to guarantee any form of solution until the shoes have been assessed in person however we trust that our in-store teams will be able to assist you with this.
Alternatively, you are welcome to email our friendly Customer Experience Team at support@wittner.com.au.
Kindest,
Team Wittner
I asked for click and collect as I…
I asked for click and collect as I needed the items same day and the online system posted them to me. Couldn't do in store and had to go without the required shoes to an event
14 January 2023
Reply from Wittner Shoes
Hi Rebecca,
Thanks for taking the time to provide feedback on your recent experience with Wittner.
We're very sorry to hear this. Unfortunately, it looks like delivery was selected at checkout - once an order is placed we are unable to make any amendments/cancellations as this an automated process.
Again, we apologise for the inconvenience caused.
Kindest,
Team Wittner
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