Wollaston Motorrad Reviews 

112
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After great difficulty (no fault of the Service Team) in getting through to the team by phone, my service was carried out quickly and kept informed all the way through. In addition I was having an aft... See more

Rated 5 out of 5 stars

I took my recently purchased BMW in for a running in service to Wollaston Bikes. The Service Team are second to none. Polite, helpful but most of all trustworthy, helpful and reliable. The technicians... See more

Rated 5 out of 5 stars

1st time yesterday (16/06/2026) using Wollaston to source and fit a luggage rack to my GS. Was kindly texted in the morning by James to inform me that the parts were ready for fitting, upon arrival m... See more

Rated 5 out of 5 stars

Took my bike in for it’s running in service.The service from this dealership is first class.The service was done on time and the bike came back having been cleaned too .Ben kept me posted throughout w... See more

Company replied

Company details

  1. Motor vehicle dealer

Written by the company

Welcome to Wollaston Motorrad, Northamptonshire. Your authorised local BMW retailer, with excellent offers on new and approved used BMWs. Visit us today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(112)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Smoke and mirrors

Approached Wollaston Motorrad to purchase one of their Bmw approved motorcycles. Unfortunately they were not completely honest about the service history!
Disappointing from a Bmw dealer, the motorcycle should not really be in a Bmw showroom in my opinion and should have been traded out!

25 August 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Alastair, we are sorry that you found our motorcycle not to the normal standard for an Approved Used Bike. It had been owned and used from new by one of our own Technicians, who had serviced it in accordance with the required specification, but he had completed the work in his own time. We are very happy to stand by his work, but appreciate that this may not be to everyone’s liking. As a consequence, the motorcycle will be marketed and sold outside of the Approved Used Bike programme. We apologise that our explanation was not as clear when you showed potential interest in it. Many Thanks, Wollaston Motorrad.

Rated 5 out of 5 stars

Wollaston Motorrad - Mat Clark

Wollaston Motorrad is a place that you cannot compare to any other dealership in my opinion.

The customer service and the staffs willingness to go the extra mile, just to make sure you are satisfied, is above and beyond exceptional.

I have dealt with multiple staff members, including jack and Chris from the service department. Who are always a friendly face to see and accommodating to your every need when it comes to your pride and joy. As someone who can be very precious about my bike, they can give you that peace of mind that your motorcycle is being looked after to the best of their care and ability.

The sales team is extremely top tier and I cannot express my gratitude enough with them. Again, I have dealt with multiple salesmen with the magnitude of bikes I have acquired from Wollaston and every time it has been an absolute pleasure.

To name a few, I have dealt with Gary, David, Charlie and rob. All of which have been absolutely amazing. They all greet me and my partner like we are family and apart of the team, welcoming us with coffee and tea even when we feel like we are intruding on a busy day. Nevertheless, it is the small details that make this place and its staff some of the best I have ever experienced and seen.

From the ride out days to the availability to test ride their own bikes. This place truly is like no other.

There is a reason why myself and so many other customers come here when dealing with BMW’s, and it is because this dealership is far beyond the best in the country from the multiple Motorrad places I have been to.

The service team, customer service team, salesmen and managers are all people I would like to take the time to appreciate and give a wholehearted thank you to as sometimes I feel they probably don’t hear it enough.

Extremely hard working individuals and I feel it is a fact that you cannot beat this place.

12 August 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Mathew, wow- what a truly fantastic review to read! Thank you for taking the time to share your experience. We're very glad to hear that the whole team consistently provide brilliant customer service and always deliver a positive experience for you. We pride ourselves on not only selling and servicing bikes but creating a biker community for our customers, and we hope to see you at the next ride out event; As always you are more than welcome to pop in for a coffee or tea if passing by! We appreciate your feedback and look forward to seeing you soon.

Rated 5 out of 5 stars

5 star service

5 star service! Strongly recommend Owen if you are looking for a new bike! great bloke! Puts you first to help you find the right bike for you! Always at the other end of an email or phone call if you need any questions answered!

4 August 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Shane, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Owen provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Owen at BMW Motorrad

Owen at BMW Motorrad - fantastic service. Great experience buying a bike. Jack in service equally as good. A happy customer.

8 August 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Steven, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

great bmw bike,great bmw dealer

hi all,purchased my bmw g310r,from wollaston bmw i visited the showroom,the bike team were,helpfull and informative,picked up some usefull tips,from then to delivery was flawless,well done bmw bike team,if you are in the market for a good make of bike,give them a go.

2 July 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Peter, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

My R9t Racer went into Wollaston…

My R9t Racer went into Wollaston Motorrad today for a health check and mot.
Got problems with my knee , so they picked the bike up and delivered it back.
Again, absolutely top class service from the team there.
Highly recommended.👍

6 July 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Steve, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Once again absolutely first class…

Once again absolutely first class service by Wollaston Motorrad service department, my R1200RS went in for a service / mot / battery / and fitted bar risers.
All done in the time slot promised, and all work carried out professionally.
Highly recommended.
Shout out to Jack , Steve and the service team.

9 June 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Stephen, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Excellent sales and service team

Excellent sales and service team. All the salesman are very knowledgeable, I bought my latest bike with Owen and I would highly recommend him.

23 May 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Romain, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Owen provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Part exchanged two bikes for the new…

Part exchanged two bikes for the new 2023 R1250rs. Charlie was great and gave me a cracking deal. Rob was extremely helpful and was always willing to spend time answering any questions. Stuart finalised all the paperwork and couldn’t do enough for me. A fantastic experience in purchasing a new BMW. I highly recommend Wollaston Motorrad and these guys.

31 May 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Michael, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team both provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Exceptional BMW Motorrad Service at Wollaston BMW Northampton

I recently had the pleasure of experiencing the exceptional service provided by Wollaston BMW Northampton for my motorcycle's service, specifically their BMW Motorrad division. I must say that my entire experience surpassed my expectations, leaving me thoroughly impressed and satisfied. Allow me to share my positive review of their outstanding service.

From the moment I arrived at Wollaston BMW Northampton, I was greeted by a friendly and knowledgeable staff who demonstrated their genuine passion for BMW motorcycles. The atmosphere was inviting, and I immediately felt confident that my motorcycle was in capable hands.

The service advisors at Wollaston BMW Northampton were highly professional and attentive to my needs. They took the time to understand my concerns and provided clear explanations of the service procedures required. Their expertise and commitment to delivering excellent customer service were evident throughout the entire process.

The service technicians at Wollaston BMW Northampton deserve special commendation for their expertise and attention to detail. They displayed an impressive level of knowledge and skill, ensuring that every aspect of my motorcycle's service was carried out with precision. The technicians' dedication to their craft was evident in the exceptional quality of the work performed.

During the service, I was kept well-informed of the progress, and any additional recommendations were clearly explained to me. I appreciated the transparency and the fact that there were no surprises when it came to the service costs. The pricing was fair and reasonable, considering the high level of service provided.

What truly sets Wollaston BMW Northampton apart is their commitment to customer satisfaction. The entire staff went above and beyond to ensure that I had a positive experience. They not only provided excellent service for my motorcycle but also made sure that I felt valued and appreciated as a customer.

The facilities at Wollaston BMW Northampton were top-notch. The service area was clean and well-organized, reflecting the dealership's commitment to maintaining a professional environment. It was evident that they take pride in their work and strive to deliver the best possible experience for their customers.

In conclusion, I cannot praise Wollaston BMW Northampton's BMW Motorrad service enough. From the moment I arrived to the completion of the service, every aspect of my experience was outstanding. The knowledgeable staff, skilled technicians, fair pricing, and exceptional customer service all contribute to making Wollaston BMW Northampton a truly exceptional dealership.

If you are a BMW motorcycle owner in the Northampton area, I highly recommend Wollaston BMW Northampton for all your service needs. They have earned my trust and respect through their commitment to excellence, and I will undoubtedly return for future servicing and recommend them to fellow riders

5 June 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Wow what a fantastic review to read! Thank you for taking the time to leave us a fantastic five star review of your positive experience with us. We're very glad to hear about the brilliant customer service you received, as well as enjoying our facilities on your visit. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

New Motorcycle Purchased

Just purchased a new motorcycle from Wollaston Motorrad. I did experience a bit of a hiccup which put my delivery date back slightly, however Owen went out of his way to ensure I was kept updated and provided me with top notch customer service! When things go wrong is when good dealerships have a chance to shine, and shine brightly Woolaston Motorrad did! Thanks Owen!

23 May 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Philip, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Owen provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

The support and expertise was perfect…

The support and expertise was perfect for my requirements

20 May 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Steve, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Great service and friendly.

The staff here are amazing so friendly and helpful, I bought a bike off them and the guy I dealt with was Owen Reed, he’s a really great guy, friendly and really helpful.
I will definitely be buying my next BMW from them, and I will ask for Owen the next time.

17 May 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Owen provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

First time using this dealership

First time using this dealership, travelled 75 miles on the off chance and was greated by Owen who was helpful and knowledgeable.
Left with a new bike ordered, Owen kept me upto date throughout and collection was straight forward, top job by Owen and the team.

12 May 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Barry, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Owen provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Sales team at BMW Motorrad Northampton.

I dont normally write reviews, but having just bought a new 1250 GS from Wollaston BMW in Northampton I have to say that I found the service I received was absolutely brilliant. Special shout out to Charlie for sourcing my motorbike.
Owen for organising everything and doing a fantastic job in getting my bike ready for me, he really went the extra mile.
And lastly, Rob, for overseeing a wonderful experience the team are an absolute credit to you mate.
Thank you, I would not hesitate in recommending anybody to visit your showroom….

30 April 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Marc, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear the entire team provided brilliant customer service and delivered a positive experience for you. We look forward to sharing your positive comments with them! Take care and we look forward to welcoming you back in the future. Keep up to date with us on our socials, we'd love to see you at our ride out events!

Rated 5 out of 5 stars

R1250GS Rallye

Recently collected my R1250GS Rallye TE from Wollaston Motorrad.

I just wanted to give a massive shout out to the team, and in particular Alex and Owen. These guys helped organise the part exchange for my old bike and also helped me make the right choice of bike by sharing with me their advice and knowledge.

Both of these guys are clearly bike enthusiast's themselves, and it came over loud and clear that their aim was to clearly get me onto the right bike, not just make a bike sale.

You need a BMW bike, head down to Wollaston Motorrad.

21 April 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear Alex and Owen provided brilliant customer service and delivered a positive experience. Take care and we look forward to welcoming you back in the future! Follow us on our socials to keep up to date with upcoming events including our ride outs! @Wollaston_Bikes on Instagram and Wollaston Motorrad Northampton on Facebook.

Rated 1 out of 5 stars

Not happy been coming for years spent a…

Not happy been coming for years spent a lot of money, today I had a service the engineer has broken off a bolt. and I was told I would have to pay to get it put right. It seems loyalty counts for nothing here

22 March 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Michael, we are sorry you feel the service you received from us warrants a 1-star review based on a component failure of fastener which was seized solid and something we’ve got no control or influence over. Regards, Wollaston Motorrad.

Rated 5 out of 5 stars

Absolutely outstanding support from…

Absolutely outstanding support from Owen.

Owen guided me through the online process, answering all of my questions (however silly they were) in a very professional manner. He provided me with update emails and videos of my new bike and made the transaction an enjoyable one.

Thank you Owen, when I look to change my bike next time, I will be in touch.

18 March 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Steve, thank you for taking the time to leave us a fantastic five star review. We are very glad to hear that Owen was able to provide brilliant customer service and created an enjoyable experience for you. We will enjoy sharing your positive feedback with him! We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

A first class buying experience

It was an absolute pleasure to buy a used bmw bike from Owen and the rest of the team at Wollaston. Been buying bikes for over 40 years now and I cannot recall a better experience, even when i bought new motorcycles. Fabulous facilities , a non pressurised sales environment and free food and drink !!. A nice touch with the videos and altogether a friendly bunch of motorcyclist enthusiasts who happen to sell bikes. Thanks Owen, David, Robert and the rest of the team. Mike Till

4 March 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Mike, thank you for taking the time to leave us a fantastic five star review. We are very glad to hear that Owen and the team were able to provide such a seamless and enjoyable experience for you. We hope you enjoy your new purchase and we look forward to welcoming you back for servicing when the time comes!

Rated 5 out of 5 stars

I just picked up my new BMW S1000R from…

I just picked up my new BMW S1000R from Wollaston Motorrad. I just wanted to say what a great service they provide.

A special thanks to Owen who helped with the order from start to finish. He made the whole process easy.

If you are looking for a new bike I’d highly recommend popping in. The staff are all super friendly. I look forward to my next visit and I’ll definitely return for my next bike.

Thanks again Wollaston and thank you Owen 🙌

19 February 2023
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Dave, thank you for taking the time to leave us a fantastic review. It's great to hear that you had such a great experience and that the team were able to provide quality service and delivered a positive experience for you. Take care and we look forward to welcoming you back in the future!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look