Wollaston BMW Reviews 

252
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient service and the highly professional and knowledgeable staff. Many people highlight the excellent customer service, noting clear communication and a helpful approach from the team. However, some customers also noted issues with responsiveness, struggling to get answers to questions or speak with the service department. A few other people also felt that service quality could be inconsistent, citing misdiagnosed faults and missing parts after service.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent communication and professional... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Customer service

People report positive experiences with customer service, highlighting efficient communication and exemplary... See more

Product

Customers had ambiguous experiences with the product, with some expressing satisfaction, such as feeling... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reporting helpful and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Debbie Graham in sales was simply fantastic. She made the whole process of buying a new car a real pleasure. She was thorough, knowledgeable and really took the time to make sure everything was just h... See more

Company replied

Rated 5 out of 5 stars

Personally, I couldn't complain about anything. Good customer service, everything was clearly explained and I was kept informed throughout the time the car was with the garage. Speedy and efficient se... See more

Company replied

Rated 5 out of 5 stars

Unfortunately our car was bumped into at the airport and the guilty person did a hit and run! The front light and bumper was damaged which was an insurance job! Wollaston motors in Northampton body sh... See more

Company replied

Rated 5 out of 5 stars

Having had a loan car I was involved in an accident which resulted in paying an excess. Nicola, in the body shop, has been very thorough in communicating and keeping me updated for over 6 months. The... See more

Company replied


Company details

  1. BMW dealer

Written by the company

Welcome to Wollaston BMW, Northamptonshire. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Visit us today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(252)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Customers

Had a very pleasant and productive experience this afternoon with Ryan from the Sales team. My husband and I went to buy a car to see us through our retirement and couldn’t have asked for someone to be more knowledgeable and helpful. Ryan listened to our requirements and showed us 2 cars he thought might be of interest. We didn’t feel rushed or under any pressure at any point and everything was very well explained when it came to the paperwork. So we bought a car and came away feeling very happy and confident that we had the car that would suit our needs for the future. So thank you and well done Ryan.

25 November 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Mrs. Tennant, thankyou so much for taking the time to leave us a review. Ryan will be really pleased to hear that your experience was such a positive one. Wishing you many happy driving miles in your new BMW. We look forward to welcoming you back to Wollaston BMW in the future.

Rated 5 out of 5 stars

Brilliant service from Paul J!!

Brilliant service from Paul J!!! I tend quite wary when buying a new car as I've had bad experiences in the past. But Paul answered all of my questions with so much patience, i cannot thank him enough! It was a seamless process from start to finish. Paul was so helpful and nothing was too much trouble for him. He’s extremely personable and gave me genuine good advice. I am very happy and will be recommending Paul and the team to all my friends and family!

17 November 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Harjit- thanks so much for taking the time to leave us a review. Paul will be really pleased to hear that your experience was such a positive one. Wishing you many happy driving miles in your new BMW. We look forward to welcoming you back to Wollaston BMW in the future.

Rated 5 out of 5 stars

Great service from Richard R

Great service from Wollaston Northampton and in particular a big shout out to Richard R who demonstrated great product knowledge with a pleasant and engaging style - he is thankfully not your typical new car salesperson.

27 October 2023
Unprompted review
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Reply from Wollaston BMW

Hi Andrew, thank you for taking the time to share your recent experience. We're glad to hear that Richard delivered great customer service and will enjoy sharing your comments with him. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Second to none…

I have had 3 cars from Wollaston BMW and every time they have given a second to none service and made my experience magical, I cannot recommend them enough.
Thank you Team Wollaston.
Jaz.

1 October 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Jaz, what a fantastic review to read! Thank you for taking the time to leave us a fantastic five-star review. We're very glad to hear that the team consistently provides brilliant customer service and delivers a positive experience for you. We appreciate your loyalty and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

5 stars just isn’t enough for this…

5 stars just isn’t enough for this company.
I recently purchased a used BMW 1 Series from “Roger” who went above and beyond to help me find my new car. Excellent service throughout. Will definitely be purchasing another one in the near future.
Thanks again for a wonderful experience.

Rebecca

20 September 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Rebecca, thank you for taking the time to leave us a fantastic five-star review. We're very glad to hear that Roger provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Top Dealership

Have bought another car from Wollaston a used 340d from the sales team of Roger and co
Totally professional through out and very knowledgeable of the product
Would not hesitate to use again
Thanks Garry

2 July 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Thank you for taking the time to leave such a great review. It's great to hear Roger and the team provided great service and delivered a positive experience for you. Thank you for your loyalty and we hope to see you again in the future!

Rated 5 out of 5 stars

Great service and in the required time

Great service and in the required time
Car was lovely and clean when returned
Thankyou

26 October 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Thank you for taking the time to leave such a great review. We're glad to hear of your positive experience and hope to see you again in the future!

Rated 5 out of 5 stars

5 stars

I had a service & two wheel replacements today. All staff were friendly & polite, highly recommend

27 September 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi, thank you for taking the time to leave a fantastic five star review. It's great to hear the team provided great service and delivered a positive experience for you. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Incredible Customer Care

Recently took delivery of a new vehicle from Wollaston and couldn’t recommend them enough! The service and communication from the team throughout was absolutely fantastic. Ross in particular from the corporate fleet team was exceptional. Thank you all

5 September 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your feedback with Ross!

Rated 5 out of 5 stars

Top Team!

Speculatively popped in on Friday afternoon and 3 days later I’d dropped off my Z4 for PX whilst collecting my used approved M340d. A high-quality, personable and well-informed service throughout from brand specialist Jim. The rest of the sales team were also on-hand to support, gave general advice and were a fun and pleasant team to deal with. A great experience and I’ll be sure to become a repeat customer. Many thanks Wollaston BMW.

4 September 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Chris, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Jim and the team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 1 out of 5 stars

Left car dirty and damaged after carrying out work.

Left black oily marks all over the cream interior. Left dents along both sides of the car and then tried to imply I had done it and that it wasn't a new car so I should expect it to have some dents in it. Refused to provide any CCTV footage and basically told if I couldn't prove it they didn't care.

8 August 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

We are sorry to have received your review following your visit to our business. We disagree with the reported damage, which we believe was not fresh in its nature. We take great care with customer vehicles whilst they are in our possession and do not believe an error was made on our part in this instance.

Rated 5 out of 5 stars

4 day turn around 👊

I picked up my new car today after first enquiring only 3 days ago. Roger and the team are of the highest quality. Great communication, very honest and made the whole experience a complete dream. I will be a customer for life 👍

15 July 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Alex, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Roger and the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Outstanding customer service

What a fantastic experience! From first contact to car collection, Wollaston have (yet again) set the bar even higher for outstanding customer service. Special shout out to Tayla Lawrie, who exemplifies how car dealership staff should be. If you guys at Wollaston haven't looked at your competition recently, you should - they are utterly dire by comparison. Thank you once again for your magnificent customer service.

4 July 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Simon, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Tayla and the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Absolutely impeccable service from Ryan…

Absolutely impeccable service from Ryan , went over and above to secure the vehicle for me. Every process was smooth and efficient, overall the best experience I have ever received from a dealer. Thank you.

30 June 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi , thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your comments with Ryan!

Rated 5 out of 5 stars

1st class service from start to finish

1st class service from start to finish. Roger Greenwood is a consummate professional. Knowledgeable, but not pushy. We drove from Devon to collect my new car and are extremely pleased with it.

2 July 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Teresa, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and glad to hear Roger delivered a positive experience for you. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

My car was purchased by Sid and collect…

My car was purchased by Sid and collect by Grant. Really efficient and friendly service, thank you!

20 June 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Andrew, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear the buying team provided efficient service and delivered a positive experience. Take care and thank you for your business.

Rated 5 out of 5 stars

My X3 went in for a recall

My X3 went in for a recall - problem with software so could't be done on time - no problem - fully informed and courtesy car extended - collected yesterday - all clean and all done plus an excellent health check video - a fantastic team effort by everyone at Wollaston - thank you

1 June 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Doug, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Another great experience at Wollaston…

Another great experience at Wollaston BMW
• Beat quotes from another BMW dealer
• Satisfied our budget
• Supplied everything we asked for

Another great experience from always professional, friendly and very accommodating - Thank You

4 May 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Mark, thank you for taking the time to share your experience and leave us a fantastic five star review. Take care and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Excellent service from the body shop

Absolutely fabulous service from the body shop once again. Mark Pindar and the body shop team are so professional and provide excellent customer service. I wouldn’t take my car anywhere else and would definitely recommend Wollaston BMW.

4 May 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Regina, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear Mark and the Body shop team provided brilliant customer service and delivered a positive experience. Take care and thank you for your business!

Rated 5 out of 5 stars

Excellent service, wonderful experience!

From the first moment start speaking with Daniel all process of buying a car was amazing! Good presentation, great customer service, all paperwork done it on time ! First of all, we was very impressed about the presentation of the car which Daniel Curtis have send it to us ,( that’s was amazing, no one else didn’t send it like him, and we received few more from different BMW dealers), then on our appointment face to face we been more convinced that we are on the right time with the right person! No words how happy we are of our choice to come to Wollaston Motors and meet Daniel! Well done and thank you for you excellent service, Daniel Curtis!

19 April 2023
Unprompted review
Wollaston BMW logo

Reply from Wollaston BMW

Hi Diaconu, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear Dan provided brilliant customer service and delivered a positive experience. Take care and we look forward to welcoming you back in the future!

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