Wolt failed to deliver my order(AGAIN AND AGAIN AND AGAIN) and then claimed that I had been fully refunded. However, after checking my bank account, I could clearly see that I only received... See more
Company replied
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See what reviewers are saying
It is getting worse and worse each time we order. The delivery comes almost 30 min late than the estimation each time. The delivery person goes somewhere else first and comes to your place. When you r... See more
Company replied
Application error removed all ingredients from the order. Got two empty baguetes for 250 DKK. Wolt sees no issue. Trying to gasslight me that I forgot to add the ingredients. I choosed them together... See more
Company replied
Very disappointing! I ordered some burgers and not only was it late but it arrived cold. Not cooled down but cold as in standing for good 20 min before getting picked up cold. I could not eat any of i... See more
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Company details
About Wolt Danmark
Written by the company
Få take away, dagligvarer og meget mere leveret direkte til døren. Tilmeld dig nu og bestil fra et stort udvalg af byens bedste restauranter og butikker.
Contact info
Copenhagen, Denmark
- info@wolt.com
- wolt.com/da
1.2
Bad
8k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Okey :)
ok, could be faster/more kind, but i know they are underpayed
14 December 2024
Unprompted review
Reply from Wolt Danmark
Hi Jona,
Thanks for your feedback. I'm glad you had an okay experience this time, but of course, I hope we can impress you even more next time.
Wish you a lovely day
Julie // Wolt
No refund for missing and ice cold food. Don't trust this scam!
Half of my order was missing and what did arrive was ice cold and inedible. I was left with 2 very upset kids who didn't get the meal they were promised. I contacted customer services who refused to give me more than 30% credit back. Credits that are worthless as I will never use Wolt again. Absolutely shocking service and if this was any other company this would be called a scam.
13 December 2024
Unprompted review
Reply from Wolt Danmark
Hi Paul,
Thank you so much for your review – we really appreciate you taking the time to share your feedback with us! I've taken a look at your order, and I have reached out to you through the chat.
Have a great day!
Julie // Wolt
Becoming a courier is a huge headache
Becoming a courier is a huge headache, the support is terrible, some don't even identify as the company and hang up, chatting is also super unhelpful with the same answers that actually don't help with your problem.. really really bad Company, I don't even know if I'll start working for them anymore
9 December 2024
Unprompted review
Reply from Wolt Danmark
Hi Luís,
Thanks for your feedback.
I'm sorry to hear about this issue and understand how frustrating that must be. In order to help with courier-related issues, you need to text the support through the partner app, where they will be able to help. Thank you for your patience!
Julie // Wolt
horrible service.
horrible service.
almost a week ago i bought a meal, one item was wrong which suck, but it happens. i contacted support right away, set my preferred language to danish, and then i waited.
i waited for 3 days, checking daily, and the third day the message to them was just straight up removed, so i wrote them again, and of course also complained about them just removing my message like that.
another day goes by, and i finally get my response, in english rather than danish, the only refunded the amount i payed extra to upgrade my order from regular fries to chilli cheese fries,
so after almost a week of trying to get it fixed i can't even buy the thing i was missing in the end.
horrible and awefully slow service, seem to have outsourced the vast majority of support workers in denmark to save money, "glitches" that make messages to customer support disapear.
also the reply to my review is wrong, i did reply to the message they sent me and told them all the same things i did in this review, they gave the same response as they did here, and kindly ignored that the 15kr is simply not enough to compensate the item in question.
can not recommend, will not be using them again.
4 December 2024
Unprompted review
Reply from Wolt Danmark
Hi Jakob,
Thank you for your feedback!
I’m truly sorry to hear about your experience. After reviewing your case, I can see that our response time has been slower than usual due to a higher volume of inquiries, and I apologize for this.
It seems there may have been a misunderstanding or a technical issue with the messages not showing up, as we’ve responded to all your messages without receiving a reply from you. I’m sorry for any confusion this has caused and appreciate your patience.
We hope to have the chance to impress you next time!
Wish you a wonderful day
Julie // Wolt
Forgot to cancel but they won’t refund
I forgot to cancel my free Wolt+ Trial and it just charged me 79kr today. I of course didn’t want it and have not used any of the perks that you get with Wolt+. I then asked if i could get a refund for it, but they refused. Really disappointed since i have not used it, it would be different if i had. Bad
8 December 2024
Unprompted review
Reply from Wolt Danmark
Hi Angelo,
Thank you for your feedback. I’m truly sorry about this situation and the incorrect information you were given. I’ve now canceled your subscription and refunded the 79 DKK to your bank account.
Wishing you a wonderful day!
Julie // Wolt
Food has not delivered
Food has not delivered, but in app it showed delivered and when contacted support over a chat, I am not getting response from them at all. I was waiting for more than half an hour after they hearing my problems, no response at all. It's seriously disappointing after ordering so many times from the same app. They lost loyal customer
28 November 2024
Unprompted review
Reply from Wolt Danmark
Hi Abhishek,
I’m truly sorry about this situation and completely understand your frustration. Big apologies from us!
We’ve been experiencing longer response times recently due to a high volume of messages. However, we’ll get back to you as soon as possible and will make sure your feedback is taken into account.
Wishing you a wonderful evening,
Julie // Wolt
Good
Good, reviewers are retarded, they should review the restaurants not wold for delays and stuf
28 November 2024
Unprompted review
Reply from Wolt Danmark
Hi Jürgen,
Thanks for your feedback.
We appreciate it!
Wish you a lovely weekend
Julie // Wolt
the worst company ever
the worst company ever, the customer service is inexistant and the fees are very high
27 November 2024
Unprompted review
Reply from Wolt Danmark
Hi Alexandra,
Thanks for the feedback.
I'm so sorry that you feel this way about our customer service and our fees. I will make sure to take your feedback to the right teams.
Wish you a lovely weekend!
Julie // Wolt
350 DKK for one incorrect pizza.
Get a wrong delivery from Dominos, takes almost 30 minutes to get in touch with customer service.
3 hungry people at home so we share the one pizza that was delivered to us.
Wolt's reply? Sorry, no refund because you ate the one pizza.
350 DKK for one pizza instead of three and everyone is still hungry.
Absolutely abysmal.
26 November 2024
Unprompted review
Reply from Wolt Danmark
Hi Niels,
Thank you very much for your review - we appreciate you taking the time to leave us feedback. I'm so sorry about the situation with the mixup. I've looked at your order and conversation and can see that it hasn't been handled perfectly from our side! I've contacted you through the app to find a solution.
Have a great day!
Julie // Wolt
Very friendly delivery person in spite…
Very friendly delivery person in spite of having to work in the rain.
24 November 2024
Unprompted review
Reply from Wolt Danmark
Hi,
Thanks for the feedback!
I'm happy to hear that you had a great experience with our courier, despite the weather!
Wish you a lovely day
Julie // Wolt
Absolute disgrace
Absolute disgrace. Waited 40 mins for an order which was meant to take 10. Items missing from order and food was inedible as it was absolutely freezing. Customer service refused to pass me details for manager or a copy of their complaints procedure. DO NOT USE
Updated as more information requested. Order placed from McDonald’s. I live 350m from the store. Initial time when order placed said 10 minutes until delivery. For the next 40 minutes I kept receiving messages at the top of Wolt site advising the drivers were all busy delivering earlier orders. The food arrived approx 1 hour after ordering it and was freezing cold as it had obviously sat waiting for collection for around 40 minutes. The missing item was refunded after speaking via the chat option but the advisor Nata refused to issue a refund for the freezing cold food or offer replacement. I wasted over 400dkk on this order and then was advised by Nata there was no manager or way to make a formal complaint to the company. It’s a strange way to run a business where you have no procedure in place for consumers to lodge formal complaints!!
In response to your reply this is simply untrue. If you look at the order and delivery time you’ll see how long I waited and the food was ready long before the driver arrived. Anyway I’ve deleted the account I’ll never waste money ordering via you again and I’d advise other to do the same.
22 November 2024
Unprompted review
Reply from Wolt Danmark
Hi Sarah,
Thank you for sharing your feedback.
I'm truly sorry to hear about your experience with missing items and cold food. That’s far from the level of service we aim to provide.
I’ve reviewed your conversation and order, and I can see that your delivery arrived earlier than the estimated time and that the food waited at McDonald’s for less than 10 minutes. However, I completely understand your frustration regarding the cold food. This is not the experience we want for our customers, and I will ensure that your feedback is shared with the relevant teams. Our procedures should prevent this, and I’ll make sure it’s looked into.
Wishing you a wonderful day,
Julie // Wolt
Money stealing bullshit company
I ordered fast food, from a burger place 9 minutes away from me. The estimated delivery time was 20-30 minutes. When I ordered it said 14 minutes - fantastic.
The food arrived 41 minutes later, literally ice cold and inedible. Imagine trying to reheat McDonald's level fastfood... when I reached out, Wolt took zero responsibility and only bull*hit apologized for the wait and kept insisting that they wouldn't compensate me because it was withing the estimated delivery time? So free money for them and I didn't get anything to eat.
F**king useless. Never using this again.
20 November 2024
Unprompted review
Reply from Wolt Danmark
Hi Astrid,
Thank you for sharing your experience, and I’m truly sorry to hear about the issues with your order.
We completely understand how frustrating it must have been to receive cold food after such a long wait, especially when you were expecting it sooner.
We always strive to deliver orders on time and in the best possible condition, and it’s disappointing to hear that we missed the mark in this case. Your feedback is appreciated, and once again, I'm sorry for the inconvenience and hope we can regain your trust in the future.
Best regards,
Julie // Wolt
Very poor customer service
Terrible experience with Wolt’s customer service twice in a row. First time I received burgers with mould on the buns and it took me 2 hours to convince them I was in right to get a refund…The second time I ordered from Wolt market and got a salmon that was 2 days before expiry date, but was already bad. After an hour they basically called me a liar and ended the conversation with telling me they can only offer me to leave a feedback. So, I paid for food that was only fit to be thrown out. It was hard to believe that 55 dkk is worth more for Wolt than their integrity.
5 November 2024
Unprompted review
Reply from Wolt Danmark
Hi Michal,
Thank you for your feedback - I'm sorry to hear about your experience and that we have not lived up to your expectations.
It is certainly not our standard to deliver food that is not fresh and we want all our customers to feel well treated and confident in our support. We fully understand that it has been frustrating to spend time explaining your situation and we take your feedback very seriously.
Thank you for sharing your experience with us. We hope to restore your trust in the future.
Best regards,
Julie // Wolt
Absolutely horrible customer service
Absolutely horrible customer service. They make mistakes and don’t even acknowledge it. I have made hundreds of orders and a pay subscription but for one order they will risk their best customers. Do not use Wolt. Worst customer service ever.
30 October 2024
Unprompted review
Reply from Wolt Danmark
Hi,
Thanks for your feedback.
I'm so sorry to hear about your experience regarding our service. What you describe is no way near what we aim for.
I acknowledge your feedback and will do what I can to improve the service.
I hope we can impress you another time!
Wish you a lovely day
Julie // Wolt
Be honest and hard working
14 October 2024
Unprompted review
Reply from Wolt Danmark
Hi Badamasi
I agree, that is always a great idea! That is also what we are :-)
Wish you a lovely day
Julie // Wolt
Bad bad bad experience
Bad bad bad experience. We ordered food online and got the wrong order from Burger king and informed Wolt (Sofio) about it. They had such a bad stinking attitude. Saying we placed the wrong orders (after we took a screenshot of our online order, Sofio kept arguing and saying that the receipt is what we ordered (Burger king got the order wrong and Sofio blamed us for getting the order wrong) our food was late and ice cold, driver doesn't even know where we stay and keeps going to the wrong address..sick of Wolt.. cancelled Monthly membership..
26 September 2024
Unprompted review
Reply from Wolt Danmark
Hello,
Thanks so much for the feedback - we really appreciate it.
I apologise deeply for the experience you have had with our service and support.
I unfortunately do not have enough information to take a closer look at the order and situation. Therefore, I have requested further information regardig the case - it is of course completely fine if you do not wish to share.
Have a lovely day,
Nikoline // Wolt
Reply from Wolt Danmark
Hello Mariano,
Thanks so much for the feedback!
I am very sorry to hear that you are not satisfied with the conditions for our couriers.
We strive to maintain the grand flexibility and freedom that comes with the job, as requested by the majority of our couriers. As many as 89% of our Wolt partners have expressed that they are satisfied with the partnership with Wolt. They want the freedom and flexibility they have as Wolt partners.
You can read more about this study here: https://www.woltfakta.dk/sporgsmal-og-svar/
Please always reach out to our courier support through the partner app if you have any questions.
Have a lovely day,
Nikoline // Wolt
BRING KLARNA TO DENMARK!
I recently moved to Denmark from Germany and they don’t have Klarna as an option here for payment.
Klarna was a lifesafer when it came to ordering for my kids and family, now I don’t even know what to do.
Wolt, bring Klarna as a payment option to Denmark!!
23 September 2024
Unprompted review
Reply from Wolt Danmark
Hello Sam,
Thanks very much for the feedback and suggestion.
I am sorry for the inconvinience that you may have experienced - I will be sure to pass it on so we can look into Klarna as a potential option.
Have a lovely day,
Nikoline // Wolt
Worst delivery platform to order…
Worst delivery platform to order with…support is even worst. Getting reply after 1 hour… provided cold food even not ready to deal with wrong or cold food… unprofessional drivers and customer care 🤬
So practically you don't care what you deliver. I can see that clearly from your reply. Also you don't care about customer experience. Not recommended at all 👎👎
21 September 2024
Unprompted review
Reply from Wolt Danmark
Hi Abhilash,
Thank you for your review and honest feedback. It's very much appriciated!
I'm very sorry to hear about the unfortunately experience you had with your Wolt order. I totally understand your frustration.
I've just taken a look at your order as well as the conversation you had with my colleauge. As I can see you received exactly what you ordered as my colleauge also mentioned to your in the chat. I understand that your made a comment for the restaurant asking them to please change your choice of dressing as well as add another type of condiment. I apologize that your request was not followed through with by the restaurant but unfortunately the extra condiment you asked for costs extra and since you didn't pay for it the restaurant are allowed to not give it for free. In the end it is completely up to them.
Regarding the temperature of your food, I'm sorry. Unfortunately I can see that we can't offer you a compensation at this time as your order arrived 10 minutes before the delivery estimate given in the app.
I hope we'll get the chance to impress you another time in the future.
Have a great day,
Sandie // Wolt
Worst service ever
Food was half an hour late, restaurant didn't answer the phone, delivery driver just walked into our house without knocking, claiming he thought it was a shop. He asked for cash payment even though it was paid for online. The order was wrong - two missing dishes and 1 wrong one. I've had to spend an hour on wolt chat trying to get help and finally got a partial refund for the missing dishes.
20 September 2024
Unprompted review
Reply from Wolt Danmark
Hello Caroline,
Thanks so much for informing us about your unpleasant experience with our service.
I sincerely apologise for the situation and for the experience you have had with our service, both in regards to the delivery and our support.
I have taken a closer look at the situation and can see that you have been in contact with our support, where the amount for the missing items were refunded to you. I am so sorry if the offered solution was unsatisfactory.
Moreover, the restaurant involved uses their own couriers to deliver orders to customers. However, I can assure you that we have reached out to the restaurant to make them aware of the uncomfortable experience you had with their courier, and are trying to find a solution to prevent this from happening again.
I really hope we get the chance to impress some other time in the future.
Have a lovely day,
Nikoline // Wolt
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