Wonder Steps Reviews 

72
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Not only is the product top-notch, but the company's customer service is equally outstanding. I made a mistake with my shipping address when ordering my knee supports, creating extra work on their e... See more

Rated 5 out of 5 stars

I have a knee sleeve similar to the ones I bought from Wonder Steps. Now I have matching sleeves for both knees, and I can wear the other one at night when I sleep. I like the support on each side,... See more

Rated 5 out of 5 stars

I researched knee braces to replace an old and very uncomfortable one that I had been wearing for 4 years that was falling apart. That knee brace had been given to me by my Orthopedist pending knee re... See more

Rated 1 out of 5 stars

The item comes in a zip lock bag. I unzipped and tried it on for a minute before I realized that this wasn't an appropriate product that didn't serve my needs. My saga started in trying to return it... See more

Company details

  1. Health and beauty shop

Written by the company

Wonder Steps is America’s choice when it comes to affordable, medical-grade pain relieve products. We’re proud to be domestic.


Contact info

3.7

Average

TrustScore 3.5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(72)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not only is the product top-notch

Not only is the product top-notch, but the company's customer service is equally outstanding. I made a mistake with my shipping address when ordering my knee supports, creating extra work on their end. However, when I reached out, Erin immediately stepped in to resolve the issue and ensured my order arrived on time. It is rare and incredibility refreshing to experience this level of professionalism and first class service.

Don Bergeron

1 June 2026
Unprompted review
Rated 5 out of 5 stars

A very supportive and comfortable knee brace.

I researched knee braces to replace an old and very uncomfortable one that I had been wearing for 4 years that was falling apart. That knee brace had been given to me by my Orthopedist pending knee replacement surgery. I decided on the wonder Steps and am so glad I did. It is very supportive, comfortable and not bulky like the other one. I am very happy. Diane

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Knee Pain Alleviated

For my knee pain, the Wonder Steps knee sleeves work very well. The fitting advice on their website was accurate and the sleeves definitely help alleviate my pain.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Supportive and Comfortable Design.

I have a knee sleeve similar to the ones I bought from Wonder Steps. Now I have matching sleeves for both knees, and I can wear the other one at night when I sleep. I like the support on each side, the patellar pad, and the comfortable fit. I also received two free samples ("gifts") of the pain relief patches. I have used both and actually noticed a difference, so I order 25 on a much appreciated discount.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I think the knee braces work great

I think the knee braces work great, I just ordered my third one. The first ones lasted a long time, I use them now as knee pads when I'm doing things around the house and I'm going to be on my knees.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

The company will not honor a return…

The company will not honor a return only an exchange. They don't answer the phone or e-mails and only replied when I gave a review. There are other similar products that will honor returns. I will not buy from this company ever again.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

False advertising in return policy

The item comes in a zip lock bag. I unzipped and tried it on for a minute before I realized that this wasn't an appropriate product that didn't serve my needs. My saga started in trying to return it. Website states 90-days guarantee period, free returns, 1 year warranty, money back guarantee. They refuse to honor the return as stipulated on their website.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

"We don't do refunds"

Ordered the product based on reviews. Although my leg measurement is well within the parameters for the size ordered, they were overly tight and so uncomfortable I had to remove them after a few hours. Their response to my return request: "Our product doesn't work for everyone.....we don't do refunds." You'd think I would know better by now.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

The best supportive knee sleeve

The Wonder Knee sleeve,basically, has fixed my knee arthritis. When I wear it I have no pain and it is very supportive and the fit is perfect. Really loving it

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Best knee supports

I have been using the knee supports for the past 2 weeks and they are the perfect fit. They are very comfortable and support both knees very well. I have a small tear in my meniscus in one knee with arthritis as well as arthritis in the other knee. These are the best by far of any knee supports I have used.

9 October 2025
Unprompted review
Rated 2 out of 5 stars

I look for the return policy when I buy…

I look for the return policy when I buy something.Wonder Steps has the most ridiculous return policy I have ever seen.This is it word for word.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (unopened). You’ll also need the receipt or proof of purchase.

4 March 2025
Unprompted review
Rated 2 out of 5 stars

Misleading Guarantees on Website

They indicate on their website that items can be returned within 30 days, and also that there is a 90 day guarantee period. I received the knee brace today, wore it briefly to test it out, and found it painful. I emailed to ask about returning, and was told I could not, as I had opened the package and tried the brace. You can only return it unopened and untried. They also advertise themselves as a U.S. company, but the product is made in Israel (fine, just false advertising). I’m very disappointed that it didn’t help, and that it could not be returned….so $40 down the drain.

4 February 2025
Unprompted review
Wonder Steps logo

Reply from Wonder Steps

Hi Cathy,

We are sorry to hear that the knee brace did not work out for you. Since the product has already been used, we can no longer accept that as a return. We do not offer a trial period for these products.

We cannot guarantee that the knee brace will work for everyone, results vary depending on the type of concern you have with your knee and the type of support you need.

Also, our knee brace is not made in Israel, we do not know where this information is coming from.

Feel free to contact us anytime for more information.

All the best,
Wonder Steps Team

Rated 5 out of 5 stars

You will not be sorry

Product description and reviews were spot on. I have used the knee brace daily since I received it. It is comfortable and you will not be disappointed.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Finally a knee brace that got me right!

I ordered this brace and am amazed at how well its works! I had a meniscus tear surgery on my right knee several years ago and finding the right support has always been a struggle for me since. Since I started wearing this new brace I have experienced significantly better movement of my right leg. I would highly recommend this brace to anyone who suffers from knee pain.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

The knee brace really helps my husband’s knee

The knee brace really helps my husband’s knee pain. I ordered more for him. I contacted costumer support about an issue and they were extremely helpful. I highly recommend this company!

23 August 2024
Unprompted review
Wonder Steps logo

Reply from Wonder Steps

Thank you so much for your wonderful review! 🌟🌟🌟🌟🌟
We're thrilled to hear that the knee brace is providing relief for your husband and that our customer support team was able to assist you effectively. Your recommendation means a lot to us. If you need anything else or have any further questions, don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Your knee relief patch really works

Your knee relief patch really works. I wish I had purchased more at your discount. I am almost out.

31 July 2024
Unprompted review
Wonder Steps logo

Reply from Wonder Steps

Thank you so much for the fantastic review! 🌟🌟🌟🌟🌟

We’re absolutely thrilled to hear that you had such a positive experience with our products! Your kind words mean the world to us and truly motivate our team to keep up the great work. We’re grateful for your support and are so glad to know we met your expectations.

Thanks again for taking the time to share your experience!

All the best,
Wonder Steps Team

Rated 4 out of 5 stars

Highly Recommended

Highly Recommended

31 July 2024
Unprompted review
Wonder Steps logo

Reply from Wonder Steps

Thank you so much for your feedback! 🌟🌟🌟🌟

We’re thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we’re always looking for ways to improve. If you have any specific suggestions or if there’s anything we can do to make your next visit even better, please let us know.

All the best,
Wonder Steps Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look