Wow what can I say about this company. Yesterday I had a battery powerplan installed. The engineer was so professional, did a very neat install and left the property clean and tidy. The team at Wondrw... See more
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Further to my recent comments. I received a phone call from Jonathan who explained the current situation. The CEO has also just produced a video explaining the situation. Although the company are hav... See more
Company replied
Due to an internet glitch my system yet again wasn’t working on the Wondrwall app. After a couple of emails and a phone call trying to resolve the issue without any success, James paid a visit and m... See more
Company replied
Out of hours Saturday morning call. Answered immediately and listened to me trying to explain the problem before talking me through different possible solutions until we resolved the issue. Several ca... See more
Company replied
Company details
Written by the company
Wondrwall is dedicated to changing the way we live and how use energy. Our vision is to make every home in the world ecologically sustainable, using technology and renewable energy to create ultra-efficient net-zero homes to power a brighter future.
Contact info
18-22 Bridge Street, M3 3BZ, Manchester, United Kingdom
- 0161 533 0150
- hello@wondrwall.co.uk
- wondrwall.co.uk
4.6
Excellent
137 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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How customer service should be
Got through to someone out of office hours during new year holidays within 10 minutes. Instantly resolved the issue and gave me clear instructions on how to fix the problem, promised to call me back within 30 minutes to check I had fixed the issue which he did.
Excellent customer service
4 January 2025
Unprompted review
Reply from Wondrwall Group
Hello Clair, thank you for taking the time to leave us this review. We are really happy to hear that our technical team were able to assist you quickly during the holiday period to sort any issues you were experiencing.
Once I found the reset button on the…
Once I found the reset button on the side of the battery everything was easy,
Unfortunately, the mobile signal kept dropping so had to call back a few times
1 January 2025
Unprompted review
Wondrwall provided an excellent service…
Wondrwall provided an excellent service from beginning to end. James replaced our defective part and was extremely helpful and professional.
23 December 2024
Unprompted review
Reply from Wondrwall Group
Thank you for taking the time to leave us a review. We're glad James was able to help with your replacement, as well as provide professional customer service.
Support for this techically challenging system is top notch!
Due to an internet glitch my system yet again wasn’t working on the Wondrwall app. After a couple of emails and a phone call trying to resolve the issue without any success, James paid a visit and managed to get us working again. All the staff are wonderful, they answer emails quickly and are patient, knowledgable and polite.
29 November 2024
Unprompted review
Reply from Wondrwall Group
Hello Victoria, we really appreciate you taking the time to leave us a review. It is great to hear our team were able to sort out your issue as well as provide great customer service, we will be sure to pass on your kind feedback. Thanks again!
Very helpful Customer support
We have had Wondrwall bespoke fitted into our apartment and Ali has always been very helpful when ever we have required customer support
19 November 2024
Unprompted review
Reply from Wondrwall Group
Hi Tony, thanks for sharing your positive feedback about how helpful Ali has been when proving you with customer service. If you require any further assistance please don't hesitate to reach out.
Good customer service
Customer service was good when transferring switches from previous owner of property to our account.
16 November 2024
Unprompted review
Reply from Wondrwall Group
Hi Robert, thank you for taking the time to leave us this review. It's great to hear our team provided you with good customer service to make the transfer as easy as possible.
We were recently visited by the South…
We were recently visited by the South West field engineer James Davidson who was simply outstanding. His depth and breath knowledge of the system is excellent. This is,also support by is first class customer care service were nothing is to much trouble. A true gent who represents Wondrwall superbly.
14 November 2024
Unprompted review
Instant helpful response but still…
Instant helpful response but still awaiting the long promised new wondrwall app so that I can remotely manage our home security
7 November 2024
Unprompted review
Reply from Wondrwall Group
Hi Simon, thank you for taking the time to leave us a review. We're glad to hear our team were able to quickly respond to your query. One of our technical team will reach out about managing your home security remotely. Regarding the new Wondrwall app, we are currently in the beta testing phase and would love to invite you to participate if you're interested. We will provide more information when we contact you. Thanks again.
Great ongoing support
When I need support, the team at Wondrwall always get back to me quickly and professionally. As with most complex electrical items, issues crop up from time to time but when they do, they are always sorted promptly and at the first attempt. I’m very happy with my PV System from Wondrwall.
29 October 2024
Unprompted review
Reply from Wondrwall Group
Hi Stephen, it's great to hear our technical support team were able to assist you quickly. It’s wonderful to know you're satisfied with your PV system, and your feedback helps us to keep providing excellent solutions and service, thank you.
Fast response and really proactive…
Fast response and really proactive solution to my request, so great experience, as always
14 October 2024
Unprompted review
Reply from Wondrwall Group
Hi Javier, thanks for leaving us this review, it's great to hear we were able to solve your request quickly. If you need any further assistance, please don't hesitate to reach out.
Speedy and efficient response to my…
Speedy and efficient response to my request
16 October 2024
Unprompted review
Reply from Wondrwall Group
Thanks for taking the time to leave us a review Andrew, we really appreciate your positive feedback.
Great customer service. Very patient staff
The gentleman on the phone, I believe James was his name, was very patient and helpful. He stayed with me on the phone until I fixed all my lights. Great customer service.
10 October 2024
Unprompted review
Reply from Wondrwall Group
Hi Cristina, thank you for taking the time to leave us this feedback. It's great to hear James was able to provide you with great service while fixing your lights. If you need any further assistance, please don't hesitate to reach out.
Reply from Wondrwall Group
Hi Jemina, thank you for taking the time to leave us this kind review.
The person I spoke to was very helpful…
The person I spoke to was very helpful and the information was very clear. We reset and updated the system.
8 October 2024
Unprompted review
Reply from Wondrwall Group
Hello Karen, thank you for taking the time to leave us a review. We are glad our team were able to provide you with helpful instructions for your system update.
Fabulous
James was brilliant, polite, friendly and professional
Cannot recommend enough- a credit to the company
7 October 2024
Unprompted review
Reply from Wondrwall Group
Hi Sara, we are happy to hear James was able to provide you with great service, we will be sure to pass it on. Thank you for taking the time to leave a review.
We had batteries and inverter fitted to…
We had batteries and inverter fitted to our existing solar panel system, the work was problem free from start to finish.From placing the order to completion, the service was excellent. I was unsure about some settings on the Shine app but the Tech department were really helpful and thy helped to get everything set as I wanted it. Highly Recommended Company
2 October 2024
Unprompted review
Reply from Wondrwall Group
Thank you so much for sharing your experience Geoff. We're glad to hear that the installation of the batteries and inverter went smoothly and that you found our technical teams' service to be excellent. Your recommendation means a lot to us, thank you.
Wondrwall call with James
James was extremely helpful, courteous and efficient. He went out of his way to help me beyond his working hours as we were having trouble with our heating system. Great experience.
1 October 2024
Unprompted review
Reply from Wondrwall Group
Hello Humayun, thank you for taking the time to leave us a review. We are really pleased to hear James went above and beyond to help you with your heating system. If you need any further assistance please don't hesitate to reach out.
Simply great service
The customer service at Wondrwall is the best ever. I have spoken many times to the tech people and found them to be patient and understanding. Nothing is too much trouble. When I thought I had a fault, Ali came my home and showed me 'how to'. He came quite a distance but was so patient. I couldn't ask for more.
I have given today's date as 'date of experience', but this is only the most recent time I have needed their help and advice.
1 October 2024
Unprompted review
Reply from Wondrwall Group
Hello Jacqueline, thank you so much for your kind review. We're thrilled to hear that you've consistently had a positive experience with our technical support team, and we're especially glad that Ali was able to assist you in person. Your feedback means a lot, and we'll be sure to pass on your appreciation to the team.
Wondrwall (Golden Support Team)
We brought a house over a year ago which had a Wondrwall system installed. At first, we were nervous but I wouldn't look back. Everything is amazing. Not only that, the support we received is second to none. Had an issue with one light switch after updating our router and I could not fault the help we got. James and Ali, you guys are legends!
26 September 2024
Unprompted review
Reply from Wondrwall Group
Hi Elly, thank you for your kind review! We're so pleased to hear that you've had such a positive experience with your Wondrwall system and that it has become an integral part of your home. It’s great to know that our support team, especially James and Ali, could assist you quickly and effectively when you needed help with the light switch after updating your router. If you need further assistance or have any questions in the future, don’t hesitate to reach out.
Issues At Our Flat
David from Wondrwall came to fix problems with lights in our flat.
Arrived on time, sorted out the problems and explained everything as he did the work.
Very friendly and helpful - first class and 10 out of 10!
24 September 2024
Unprompted review
Reply from Wondrwall Group
Hi John, we are so pleased to hear David was able to sort any issues you were having as well as providing great service. Thank you for taking the time to leave us a review, we will pass on the positive feedback.
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