Wood2U Ltd Reviews 

4,994
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff provides exceptional support, offering great advice and making the ordering process simple. Buyers are consistently impressed by the wonderful product quality, beautiful finishes, and very affordable prices available across a wide range of options. Furthermore, people appreciate the prompt shipping, noting that items arrive quickly and are securely packaged on pallets. However, some people mentioned issues with delivery timing or communication, such as packages arriving earlier or later than expected without prior notice. A few consumers also experienced frustration regarding missing samples, delayed orders, or receiving incorrect items that required extra effort to resolve.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness, great... See more

Product

Reviewers highlight positive aspects of product quality, noting that the flooring looks stunning, feels... See more

Service

Customers had positive experiences with service, frequently highlighting helpful staff, flawless online... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers praised the fast delivery, simple... See more

Price

Customers consistently note positive experiences with price, often highlighting very reasonable costs,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Made a few requests for samples, as with a blank canvas of a house to kit out, multiple looks were each in contention for various areas. One sample wasn’t included, which wasn't an issue ultimately,... See more

Rated 4 out of 5 stars

The product and price was fantastic The communication from wood2u was poor I phoned several times to confirm when my delivery was due It came a day later than stated Even on the day it arrived... See more

Rated 4 out of 5 stars

Quick delivery and well packaged. AC4 product I had bought before. I purchased only one pack which made shipping very expensive. Arrived quickly and it was completely undamaged because of the excellen... See more

Rated 4 out of 5 stars

Second time I’ve used Wood2U - this time for a smaller order. Still very good and professional service provided - including a Follow up phone call shortly after I placed the order, to confirm I’d ord... See more


Company details

  1. #64 of 86 best companies in Flooring Shop
  2. #32 of 37 best companies in Flooring contractor
  3. #192 of 246 best companies in Home improvement shop
  4. #93 of 110 best companies in Interior designer
  5. #27 of 36 best companies in Wood and laminate flooring supplier
  6. #29 of 35 best companies in Wood Supplier

About Wood2U Ltd

Written by the company

Wood2U has been selling wood & laminate flooring on the internet since 2003. We have access to over £10m worth of stock all for delivery within 2-3 working days.

ABOUT US


Wood2u was formed to provide top quality wood and laminate floors at prices usually only available to the trade. Formed using the expertise of a long established flooring business who have over 50 years experience supplying and fitting floors to the Trade, Builders, Architects, and Domestic end users across Europe. We recognised a requirement for the supply of materials together with access to expert knowledge for people who wish to undertake the fitting themselves in order to obtain the cost benefits.

FREE DELIVERY*

We offer free delivery on all orders over £500. Standard delivery on our floors are £49.99. We deliver to everywhere in the UK, however additional charges may occur depending on your location. (Please see our website)

Once you have selected the items you require and you have added them into your basket, you will then need to enter your details in order to select your delivery date. The lead time on each item is listed for you, it displays the soonest available date and if required you can select this date or any date in the future. Your order will be processed, packed and stored for delivery on the date that you choose. If your order is scheduled for delivery on the soonest option please notify us at least 24hrs before delivery if your circumstances change and you need to amend the date. For orders that are booked further in advance please contact us at least 72 hours before the date that you have picked as orders that are placed in advance, may be dispatched 48Hrs prior to delivery.

FREE SAMPLES
We offer a FREE sample service to make it easier for our customers to see the colour and texture of our floors.

We aim to send you the exact sample you order, however under certain circumstances we may have to send you a different thickness to what you have ordered but the exact same colour, as our sample service is designed so you can see the colour of the floor. If you need to see a certain thickness to compare the sample that you have ordered to a floor you already have then please let us know and we can arrange that for you. We only do this so you receive the correct colour in the quickest time so you can order your flooring.

PRICE PROMISE
We are committed to giving our customers the best value we can offer and continuously check our pricing against our competitors. If you have found the items cheaper elsewhere please let us have all the information and we will do our best to match or beat the price! shop laminate shop engineered shop vinyl shop worktops CONTACT US

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.4

All reviews

(4,994)

112 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed

2nd time I’ve used this company. I had some flooring left over from first purchase so rang them to see if they had the same batch number so I could floor another room. I was told it was the same batch so ordered it. When it arrived it was a different batch number so I rang to be told the batch number didn’t matter. Why did you not tell me that when I first rang because I would have bought it local and saved myself £50 delivery😡

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Faultless ordering

Wood2U were the least expensive supplier I could find. The ordering process was faultless giving me confidence that I was dealing with a well run company. Free delivery was a welcome bonus too. I would recommend them to anyone.

25 February 2025
Rated 1 out of 5 stars

Poor customer service and communication

Our wooden floor order was eventually located & delivered 5 days late. This was after numerous phone calls and emails trying to locate the order and them telling us it had been delivered. Communication was poor. Wood 2u are a selling agent for Quickstep and the courier service DSV is a nightmare. So if you live in Scotland I would order through a different more reliable company. Definitely would not recommend!

14 February 2025
Rated 5 out of 5 stars

Love my Flooring!

Ordering was easy, could choose delivery date. Driver was really pleasant and helpful. Flooring was a brilliant price and it is such good quality. Easy to fit ( my son laid it ). Absolutely over the moon with my flooring!!! Reviewed late as ordered in January but only just fitted. Thank you 😊

30 December 2024
Rated 5 out of 5 stars

Happy Customer

We ordered all the flooring to laminate our lounge and hallway. We were very happy with the service. Our flooring arrived with all packaging still in tact on the day it was meant to. We received a call before it was delivered to make sure we were home. We are very happy with the price and the quality. Our floors look amazing!

6 January 2025
Rated 4 out of 5 stars

Good service

Did my order online followed by telephone queries. They were efficient n professional n responded to queries quickly. The goods r of good quality. My only qualm is that i was charged additional delivery fee because the product i wanted was not in stock n had to be sourced from elsewhere. They should have warned me or mentioned this before I confirmed my order so in total i paid £100 delivery charges which i was not very happy about. Also one of the delivery guy didnt look happy but the second one was cheerful. Also i was expecting all items to be delivered together but they were. One product was delivered the following day.

13 January 2025

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