Woodforest National Bank Reviews 290

This is the worst bank ever. Their employees pressured me into opening an account with them. He was so desperate that he used his own money to do it. Then, they started charging fees for mail and for the account. I went to a Walmart location and they told me if I deposit $100, they wouldn't charge me any fees. That same month, they charged me bank fees because the $100 deposit was after the 6th day of the month. Can you see how predatory this bank is? Months later, they increased the minimum deposit to $300 without notifying me in the app, through text, or email. Then they resumed charging excessive fees. $7.25 for the account and $15 for an inactive account below the $300. They never told me any of this when signing up. I have other banks and they inform me before things like this happen. They will charge you for mailing letters and still won't tell you when a policy has changed. This bank is nothing but predatory. I never wanted to open it at all after reading the online reviews, but the employees pressured me. They were also under pressure to meet the account opening quotas too. It's a horrible place to work and to have an account. They agreed to refund about $21 of my money and when they do, I'm completely done with this bank for life. This is the most horrible bank I've ever known and if you're reading this wanting to open an account, do not. Learn from my mistake.

Great people wonderful experience and 💯 satisfaction

My Woodforest Bank is inside Walmart in Amelia Ohio.
Every time I go in the bank, all of the employees are so very kind and courteous and friendly.
This bank is very convenient for me and I appreciate them so much

I went in close to closing and still was welcomed with a warm smile and willingness to help me. Britt was so knowledgeable and answered a lot of my questions regarding person to person transfers through the banking app. She also informed me where I could make late night deposits or take money out for little to no fund. I appreciate all the useful info!

I have been a customer of Woodforest Bank for over 25 years. The banking staff have been outstanding. I use both the South Park Meadows branch in South Austin and the bank in Buda for my personal and business accounts. They helped me with everything I need and always have a smile. It’s nice when you can walk in and somebody knows your name. I would definitely recommend this branch and this bank!

Horrible. Opened a checking account 3 years ago. They will want to verify your check when you work for State of Illinois. I was told to cash at Walmart, they couldn't. Finally just went with another bank, can't even set up online banking , and problems with debit, hardly anyone takes Discover.....DONT BOTHER!!!

The location is very convenient for me. The people have always been very friendly. A real small town bank type of atmosphere

Good customer service

Came in today opened an account. The service was prompt and excellent.

I love woodforest just 2 days ago I encountered a problem i had spoke to the Regional manager Marty and he took care of the situation within seconds I totally recommend this bank to anyone very convenient and stays open later than any other regular bank!! #TeamWoodForest#

I am extremely disappointed in the service we received at your Aurora IL location. My son was told in order to get a cash advance from our credit card, we had to open an account, which we did. After the account was opened, we were told there were fees for having a balance under $300. Ok, not a big deal. Then the following day, he was charged a fee for having a debit card issued. This was not disclosed to us upon opening the account. He decided to close the account due to the fees that were being charged and that were not disclosed before opening the account. He was charged another fee for closing the account. This is extremely ridiculous and I would not recommend this bank to anyone.

If you are j1 avoid opening this bank account, it has given me a lot of problems apart from that I received bad advice, when I supposedly had to maintain a balance of 100 dollars so that I was not charged anything, and it really had to be 300 dollars that by card policies, when I went in August and the advisor repeated the same thing to me, which the customer service tells me that those policies changed since July and they did not give me the correct information, go to better banks like Truist, my worst mistake was to have canceled that account and having stayed with this

EVAN JR at the hwy 85 location in Riverdale Georgia, was the absolute most respectful, helpful, kind and caring human being I think I have ever met when it comes to customer service he is not just five star but a ten .My experience was absolutely remarkable

Horrible credit union won't let you purchase online make you go all the way to branch to check your identity then tell you they won't let you spend it at a certain place. Then when you tell them your gooing to switch banks they completely shut down your purchasing, and they don't even have an after-hours customer service! trust me stay away from these scammers.

I put a deposit in on December 8th. Today is December 16th, the money while I can see it in my account is not active. Over a week! 7 business days! This is CRAZY!!

Aaron C., the employee (I think Branch Mgr) at 1100 Lejune Dr., Springfield IL 62703, saved the day for me on November 17, 2025. I received my 1st check as an independent childcare provider via a program paid through the State of Illinois. I went to a local retailer with a money center, signed the check, provided verification of my identity, and waited. The cashier advised me that the checks source of financing couldn't be verified and he would not be able to cash the check. Frustrated, I went to a local currency exchange only to be denied the ability to cash the check because it is only accepted if the check is signed on-site. Checks that are signed prior to presenting them to the teller at the currency exchange are not accepted. Needless to say, I finally contacted WoodForest Bank to confirm there hours of operation. With only approximately 60 minutes to get an account opened and make it to another local business before they closed, Aaron C. took care of opening a new checking account, deposited the check into the new account, and gave me enough cash back to take care of the immediate financial obligations that had to be taken care of within 45 minutes total! FANTASTIC!! Aaron C. turned, what seemed as a hopeless situation into a victory! Thanks WoodForest Bank at 1100 Lejune Dr., Springfield IL.

Indianapolis Lafayette Rd Location.

The team here is phenomenal. Their efficiency and professionalism is unmatched. I’ll definitely be coming back here for all my banking needs!

I'd like to give my Earth Angels Kim and Amber a special thank you for their help opening my checking account. They are delightful bank employees and I look,forward to seeing them again. Thank you ladies for your thoughtfulness and patience with me.

Rock Hill - Dave Lyle Blvd.
I am an elderly female and stopped to ask a question in September of 2025. The individual I dealt with bullied me into opening two accounts (savings and checking). I had no money to put into the accounts and told him this. He stated that I didn't need to put any money into the accounts. (This obviously makes absolutely no sense). I also informed him that i had NO address; that I was staying at a motel and would need any mail to be sent to me via email (which I provided). I never heard anything from them and never received any emails. Yesterday, I received an email stating I owed $10 (never said what for - at this point I never put any money into the account). So I went to the bank today and spoke to a young African American male. I told him I wanted to close the accounts. He stated it would cost $20.00. Fine. Then he stated it was $60.00. I left and obtained the funds. I went back and dealt with an individual whose name tag said "Mo." (very professional). Mo was rude from the start. She asked me why I was closing my accounts and I told her I didn't want to deal with this bank anymore. She immediately copped an attitude. She stated I had to pay $70.00 - $50.00 to close the accounts and $20 for the bank sending me something that was returned (I have no clue where they sent it as I told the first idiot I had no address). So I paid the $70.00 and told her I was very unhappy. Her response was "You brought this on yourself." Mo was not only rude, ignorant of what I needed as a customer, and obnoxious, had I been her boss I would have fired her on the spot. Banks do NOT need ignorant people dealing with your money. When I asked Mo to provide a receipt for the $70.00 she told me no. I would NEVER deal with this so called bank again.

Woodforest in Lafayette Road Indiana Indianapolis helps me with the withdrawal transfer. Really appreciate the Retail Banker VEEJAY