I've ordered from this company for several years now and would thoroughly recommend them . I made an error when I was placing my recent order online which would have cost me quite a lot more money. St... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A truly professional company. They will always go the extra mile to make sure your pallet delivery goes smoothly… no mean feat! I have used the Beech Nestro for sometime now and am delighted a smalle... See more
A great family business. So friendly and well-organised and we like the new ‘express bundle’ options - great for when a whole pallet would be just too much. The quality of the briquets etc is first cl... See more
Company replied
I have been buying wood-waste briquettes from Wood Fuel Co-0p for some years now, as they offer the widest selection of products I have found. In addition their website has a huge amount of detailed i... See more
Company replied
Company details
- #3 of 39 best companies in Firewood supplier
Information provided by various external sources
We'll help you find the perfect fuel for your fire and our range of products has something for everyone. Great prices and unbeatable customer service from our friendly team make us the first choice for wood fuel.
Wood Fuel Co-operative - The First Choice for Wood Fuel
Written by the company
- What we do
- We stock the widest range of wood briquettes in the UK, concentrating on those fuels that provide the best balance of heat, convenience and value for money. This means we have to test a lot of different briquettes, but our hard-working team is up to the challenge!
- Expert Advice
- We love helping and talking to our customers. In fact, it’s one of the best parts of the job. We’re a small team and we set very high standards for ourselves. So please do get in touch – we’ll always go the extra mile to help.
Contact info
170 Heathhall Industrial Estate, DG1 3PH, Dumfries, United Kingdom
- 01387 731 210
- info@woodfuel.coop
- woodfuel.coop
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wood Fuel Co-operative
Thank you Caroline! Have a lovely festive break, from all the team at Wood Fuel Coop.
Reply from Wood Fuel Co-operative
Thank you Tim! It's lovely to hear that - I'm delighted I was able to help! Have a lovely Christmas and New Year! All the best, Ashley
Reply from Wood Fuel Co-operative
Thank you Peter, we really appreciate your review. I'm glad you like the products - I hope they keep you cosy this winter. Many thanks, Ashley
Order went through perfectly and was…
Order went through perfectly and was delivered, well packed, on time.
20 November 2025
Reply from Wood Fuel Co-operative
Thank you for your review, John. I'm delighted that you were happy with everything. Have a lovely festive break and stay cosy this winter. Many thanks, Ashley
Excellent product
Competitive price, arrived on time, helpful driver, very good product, Eco friendly.
20 November 2025
Reply from Wood Fuel Co-operative
Thank you Paul! I'm glad the whole experience was good and thank you for letting us know. Many thanks, Ashley
Excellent service and superior product…
Excellent service and superior product that really does what is promised - thank you
20 November 2025
Reply from Wood Fuel Co-operative
Thank you John! Really glad you enjoy everything, it's great to hear. Thanks for taking the time to feed back to us. Ashley
I have ordered several times and…
I have ordered several times and delivery is always fast and turns up without fuss.
20 November 2025
Reply from Wood Fuel Co-operative
Hi Charlotte, thank you for your review. It's great to know you're happy with everything. Many thanks, Ashley
Excellent customer service.
Excellent customer service.
Prompt delivery of an excellent product
20 November 2025
Reply from Wood Fuel Co-operative
Thank you for your review, Bill. We really do appreciate it. I'm so pleased you're happy with everything. Thank you! Ashley
Reply from Wood Fuel Co-operative
Thank you! We appreciate your review. :)
Very good RUF oak briquettes
Very good RUF oak briquettes. Well packaged, uniform size and delivered quickly. A very good price for a 720kg pallet! They are easy to store and burn very well.
19 November 2025
Reply from Wood Fuel Co-operative
HI Chris, I'm glad you like the RUF Oak. They'reone of my favourites as well. I hope you enjoy them this winter. Many thanks, Ashley
second time buying from wood fuel co-op…
second time buying from wood fuel co-op and each delivery has been so straight forward, team are helpful and good problem solvers!
19 November 2025
Reply from Wood Fuel Co-operative
Hi Janet, thanks for ordering from us again! I'm really pleased both orders went well and I hope you enjoy your wood fuel! Many thanks, Ashley
Reply from Wood Fuel Co-operative
Thank you Mr Taylor, that's great to hear! I'm glad everything went well for you. Many thanks, Ashley
This was my first time ordering the…
This was my first time ordering the briquettes and the lady was soo helpful talking me through the process. Everything was done speedily and efficiently.
18 November 2025
Reply from Wood Fuel Co-operative
Hi Valerie, I'm glad we could help! Thanks for letting us know - we love getting feedback like that. Enjoy your fuel! :) Many thanks, Ashley
High quality products and service
The Wood Coop sorted out a delivery glitch extremely well. High quality products and service !!
20 November 2025
Reply from Wood Fuel Co-operative
Thank you! I'm glad we were able to help and I'm delighted you like the fuel! Thank you so much for your lovely review. All the best, Ashley
Good value, speedy delivery
I feel that the order (quarter pallet sampler of various briquettes etc) was good value. It was delivered quickly, driver was great. One small item was missing from the order (firelighters) but I haven't bothered raising that.
Once I've decided which briquettes I like I'll definitely order here again.
Edit - the company reached out and I now have the firelighters - 5 star service! Thank you Ashley.
17 November 2025
Reply from Wood Fuel Co-operative
Hi Jim, thanks for your review and I'm glad we've managed to sort out your missing firelighters! Your replacement pack is winging its way to you as I type. I hope you enjoy the rest of your fuel. Kind regards, Ashley
Top Banana!
I’ve been buying my wood from the Wood Fuel Coop for many years, and they’ve been fantastic from the very beginning. Their wood briquettes are high-quality, environmentally responsible, and burn really well. The Coop team is really one of the nicest and most helpful groups you could meet. They work with real ethical values, support local charities, and treat every customer with genuine care. They’re totally fab, and they make buying from them a delight. Simply put, they make life toastier!
11 November 2025
Unprompted review
Reply from Wood Fuel Co-operative
Thank you, Des! What a lovely review. :) We love seeing you too! Ashley
As usual prompt service and delivery
15 November 2025
Reply from Wood Fuel Co-operative
Hi Graham, thank you for your review; I'm glad you're happy with the products and service. Kind regards, Ashley
Reply from Wood Fuel Co-operative
Thank you Phil, I'm glad you got your order safely. Enjoy! Many thanks, Ashley
Reply from Wood Fuel Co-operative
Thank you for your review! Enjoy your fuel and have a cosy winter. :) Many thanks, Ashley
It’s the friendliness of the staff
It’s the friendliness of the staff. I had an issue with my address. They sorted it a straight away. Quick and efficient service. Great prices.
12 November 2025
Reply from Wood Fuel Co-operative
Hi Jamie, Thanks for your lovely review. I'm glad we were able to help you sort the address issue easily. Enjoy your fuel - just in time now it's gone cold! Many thanks, Ashley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.