The Woodland Trust are absolutely fantastic people. Caring, knowledgeable and always helpful. I thoroughly recommend their services and wish them every success.
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Very very poor service, I am trying to order 1600 trees to plant a woodland. Have tried to place an order online without success, called on Friday, Monday and Tuesday requesting help, promised someon... See more
I made an error on the order for memorial tree. Savannah answered my call and dealt with it professionally and efficiently. She was so kind, patient and understanding. After consulting with a colleagu... See more
Company replied
A weeping willow in my garden recently died together with an adjacent shrub. This created room for a new tree. After considering the options on the woodland trust website, I purchase a hawthorn tree... See more
Company details
Written by the company
The Woodland Trust is the largest woodland conservation charity in the United Kingdom concerned with the creation, protection, and restoration of native woodland heritage.
Contact info
Kempton Way, NG31 6LL, Grantham, United Kingdom
- woodlandtrust.org.uk
3.9
Great
58 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Woodland Trust into the future
After contacting the Woodland Trust, I was promptly sent a reply that was very constructive and helpful. They are an amazing organization and deserve full support!
24 October 2025
Unprompted review
Reply from Woodland Trust
Thank you so much for taking the time to share your kind feedback!
We’re delighted to hear that our team was able to provide a prompt and constructive reply.
We are proud to be part of such a great organisation and we truly appreciate your recognition of the work we do.
If there’s anything more we can do to assist you in the future, please don’t hesitate to reach out.
Thank you again for your kind review, we value your support!!
Queen hornet or queen wasp?
Sorry, pressed the wrong star! Should have been the fifth, not the first.
Very useful information from James. I had suspected the insect to be a queen hornet, but not certain. Good to get confirmation from the experts?
Thanks again.
22 October 2025
Unprompted review
Reply from Woodland Trust
Thanks so much for updating your rating and sharing your experience!
We’re really glad James was able to help confirm what you suspected and It’s always great to know the info was useful.
Please feel free to get in touch should you have any other questions or need advice in the future, the team will always be on hand to help.
Thanks again for your kind review, we truly value your support!!
Great support
I was having trouble placing an order online and so I contacted you by phone, the person that took my call was incredibly helpful and patient. Great service and excellent support.
20 October 2025
Unprompted review
Reply from Woodland Trust
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team member was able to provide the helpful and patient support you needed.
Delivering great service is always our goal, and it’s wonderful to know we met your expectations.
Thank you again for your kind review, we truly value your support!!
A good meaning to life
I have met honest, trustful people that have been giving a good meaning to their life - that I could communicate with - for the starter. A rare gem in the present days that indicates a true contribution to the real world!
17 October 2025
Unprompted review
Reply from Woodland Trust
Thank you so much for sharing such a thoughtful review!!
We’re delighted to hear that your experience reflected honesty, trust, and meaningful communication qualities we strive to uphold every day. Your words truly highlight the values that guide our team, and it’s rewarding to know they made a positive impact.
We really do appreciate you taking the time to express this.
Woodland Trust - fantastic charity
Woodland Trust always respond quickly to questions and are a pleasure to deal with. Working in the environmental sector, I see the importance of their work across the UK and have huge respect for the integrity with which they carry it out.
10 October 2025
Unprompted review
Reply from Woodland Trust
Thank you so much for your kind words and generous feedback.
We're delighted to hear that you've had such positive experiences with our team. We pride ourselves on being responsive and approachable, so it's great to know that came through.
Your recognition of the importance of our work across the UK, especially coming from someone within the environmental sector, means a great deal to us.
Integrity is at the heart of everything we do, and it's incredibly rewarding to see that reflected in your experience.
We truly value your support!
Good news stories!
Great stories about the work of the trust which encourage and inspire sent out regularly in the magazine and occasional updates. Great sign posting to projects which people can contribute towards.
8 October 2025
Unprompted review
Reply from Woodland Trust
Thank you so much for taking the time to write a review and for the kind words!
We're really glad to hear that you're enjoying the good news stories and updates. It’s fantastic to know they’re helping to inspire and connect people with the brilliant work happening across the trust.
It’s always encouraging to hear that our efforts are making a difference. We’re especially pleased that the signposting to projects is helpful, as we’re always looking for ways to make it easier for our supporters to get involved.
Your support is truly appreciated!
Great service
Delighted with my 2 calendars and fold up woodland trust bags, they arrived promptly.
3 October 2025
Unprompted review
Reply from Woodland Trust
Hi Janet, thank you so much for taking the time to leave us such a lovely review!
We're absolutely delighted to hear you're happy with your calendars and Woodland Trust bags. It's great to know they arrived promptly and met your expectations. Your support means a lot to us, and we hope they bring a touch of joy and nature to your home.
If you ever have any questions or need assistance, our friendly dedicated shop team is always here to help.
Complete time wasters
After setting up an application for a 94year old gentleman and them coming and viewing the field and giving the go ahead they said i cannot continue with the application and a relative will need to continue it, me being a friend of 20 years +,all this took about a year. We get a relative to do this and months later they cancel the project and wont answer the phone to us or provide a reason. I will make sure the guy doesn't donate any money to you on passing as he mentioned 250k to the woodland trust. Absolute shambles of a charity total and complete waste of time they are.
Edit, you can forget it the guy dont want to know now.
You have had your chance
1 November 2024
Unprompted review
Reply from Woodland Trust
Thank you for taking the time to share your feedback. We're really sorry to hear that your experience didn’t meet expectations.
We’ve spoken with our Woodland Creation team, and they do recall this case. It seems that after a period of no contact, the application was closed.
As part of our process, we did need to consider the relationship between yourself and the applicant. Since you’re a neighbour rather than a relative and given the age of your neighbour, we’re only able to proceed with applications supported by a direct relative due to the 30-year commitment required.
That said, we’re pleased to let you know that the application has been reactivated, supported by a relative of your neighbour. We’re hopeful this will lead to a positive outcome.
If you’d like to talk through anything further, we’d be happy to help. You can reach us by email at enquiries@woodlandtrust.org.uk
Can't make a simple purchase simply
So time consuming just making simple purchase of xmas cards I just gave up 😟
Why you need my birth date my phone +++ then still cant just sign me in ???
16 August 2025
Unprompted review
Reply from Woodland Trust
Thank you so much for your feedback, and apologies for the delay in responding, we’ve only recently taken ownership of this page and are currently working through reviews to make sure everyone feels heard and supported.
We’re really sorry to hear that placing an order was time consuming and frustrating. That’s certainly not the experience we want for our supporters, especially when it comes to something as simple as ordering Christmas cards.
We’ve shared your comments with our merchandise team so they can consider improvements to the online process.
Just to clarify a couple of things: the request for a date of birth was originally a legal requirement when we stocked age restricted products. Similarly, providing a telephone number helps us ensure successful delivery and allows us to quickly get in touch if there’s ever an issue with your order.
Having looked into this on the website, we can confirm that these fields are currently optional, so you can choose whether or not to provide those details. If we do offer age restricted items again in the future, date of birth may become mandatory once more.
We truly hope this experience hasn’t discouraged you from supporting us going forward.
If you ever run into any difficulties online, please don’t hesitate to give us a call. Our dedicated shop team is always happy to help process your order over the phone and make things as easy as possible.
Thanks again for your support, and we hope your next experience is much smoother.
Not recommended
I came across this company at a London exhibition, where I encountered a representative who was extremely pushy about signing me up as a member and making a donation. Despite politely declining and expressing that I would consider it later, his demeanor instantly changed—he became hostile and even accused me personally. It was an incredibly unprofessional and rude experience.
After reading online reviews, I feel fortunate to have walked away. It's disheartening to see individuals like this working for a charity focused on sustainability and biodiversity, as their behavior tarnishes the reputation of charitable organizations and discourages people who genuinely want to contribute to good causes.
5 February 2025
Unprompted review
Reply from Woodland Trust
Thank you so much for taking the time to leave a review, we genuinely appreciate you sharing your experience.
Please accept our sincere apologies for the delay in replying. We’ve only recently taken ownership of the Woodland Trust page and were previously unaware of the existing reviews. Although some time has now passed since you posted it, we are still committed to responding to as many of our supporters as possible.
We’re very sorry to hear about your experience at the London exhibition. This is not the standard of behaviour we expect from anyone representing our organisation. We take this type of feedback extremely seriously, as we want all individuals who represent us to do so professionally and in a way that reflects our values and supports our cause.
Our supporters are incredibly important to us and play a vital role in helping us protect and restore woodland. It’s disheartening to hear that your interaction left such a negative impression, and we will be feeding this back to the relevant teams to ensure it is addressed appropriately and that we reduce the risk of this happening again.
If you’re willing to share more details, we’d really appreciate the opportunity to investigate this further. Please feel free to get in touch directly by email at enquiries@woodlandtrust.org.uk or call us on 0330 333 3300.
Thank you again for your review and for bringing this to our attention.
dissapointed
ordered 4 packs of Christmas cards but was disappointed. On their site the cards looked wonderful, all looked as if they had a border around the picture, this wasn't so, the colours were more muted and the pictures not so sharp - quite blurred. I bought cards from woodland trust last year and was happy with them but I wont be supporting them next year.
18 November 2024
Unprompted review
Reply from Woodland Trust
Thank you so much for sharing your feedback, and please accept our sincere apologies for the delay in responding. We’ve recently taken ownership of this page and weren’t aware of your review until now, which is why you didn’t hear from us sooner.
We’re really sorry to hear that the cards didn’t meet your expectations. Our cards are usually very popular, and supporters are generally happy with the quality, so we’re truly sorry this wasn’t your experience.
We can see you’ve been happy with our cards in the past, and that makes your feedback even more valuable to us.
Although quite some time has passed since your review, we hope that if you decide to shop with us again, everything will be just right.
If you ever have any concerns, our dedicated team is always here to help and you can always reach us on 0330 333 3300 or at shop@woodlandtrust.org.uk
Thank you again for taking the time to share your thoughts. We really appreciate your support and hope we can provide a better experience if you choose to support us again in the future.
Beware!
Beware!
During a recent visit to Cwm Mynach, Bontddu, Gwynedd we parked our car in the main car park for this site, neatly and tidily in the corner opposite the main gate. On returning to the car two hours later we were shocked to find that the gate had been closed and padlocked! This was perplexing as it was clearly a car park, complete with "Crosoe-Welcome" sign and a very useful information board showing a map and the usual helpful stuff. What there wasn't was any indication at all that the gate may be locked at any time, trapping you inside! After the initial panic of what to do next and having no signal in this remote location I discovered that the gates hinges were fortunately not secure and I was able to lift it off and so escape our unlawful imprisonment. Other folk may not be so fortunate and consequences may be different. I raised a complaint with the woodland trust, who informed me that there is no carpark at this location (there is!) and the gate would have been locked by contractors, even though it would have been obvious that they were locking a car in!
Very unsatisfactory!
21 June 2024
Unprompted review
Now run by a Woke-riddled
Now run by a Woke-riddled, wimin only bunch of extreme left wing zealots.
Asked them why they are pro all things Woke and extreme left wing and the answer was" well, that's how it is these days....."
Been a member for well over 20 years - no longer!
24 June 2024
Unprompted review
Avoid
Package late, too many excuses. Arrived in poor condition. Communication stopped.
16 February 2024
Unprompted review
Trees purchased not as described
Trees purchased not as described. Biggest sapling of the lot is 50cm tall at best and width about 3mm so extremely puny. Described at purchase as 1 metre tall or 70cm if pruned for health.
Spent £35 on these, never again!
Buyer beware and go to your local nursery.
15 February 2024
Unprompted review
Toxic organisation avoid donating
Toxic organisation avoid donating, very divisive.
8 February 2024
Unprompted review
Great service for tree order
Native trees (bare root whips) arrived in good condition, dispatched within three days, overnight Fed-Ex and well packaged. Quantity prices are reasonably competitive.
19 December 2023
Unprompted review
Great new circular and co eco mug
Great new circular and co eco mug. Wrapped with care and delivered very fast 👌👍💕
1 November 2023
Unprompted review
Poor practice
This company are selling Christmas cards with good discounts, but then when I tried to cancel my order within minutes (having realised the P&P costs cancelled out the discount) they claimed it had already been processed. However, my attempt to cancel was so quick that there is no way they had time to process anything. They told me to return them for a refund, which is fine, but I would still lose out as the P&P costs would mean I had lost money on the purchase. I was buying four packs of cards, so they could at least offer an incentive, such as free P&P. I am also a member, so you would think that would warrant free P&P. I will certainly not be renewing my membership or buying Christmas cards from them again. Avoid this company.
23 August 2023
Unprompted review
Two dead trees
My friend very kindly bought a small holly tree from the Woodland Trust as a present for me last Christmas, 2022. When it arrived it was very small, around 8 inches in height. I planted it and by 23 May 2023 I realized it was quite brown and had died.
My friend contacted the Woodland Trust and they offered a replacement. There was only a small choice and I chose a bird cherry sapllng. This was planted on 2 June. By 26 July, I realized this too had died.
My friend was very disappointed and was told by the person she contacted at the Woodland Trust that there would be no refund or replacement. They even suggested I should have my soil tested.
I am quite taken aback by this.
I have had gardens all my adult life (I'm now 80). I have had success and have never had a tree or bush die- apart from the two from the Woodland Trust.
I have been living in my present home for two years and there was nothing planted. Over the past two years I have created a lovely garden, full of colour, small trees and shrubs. Nothing has died, except of course the plants which are annuals. My perennials, trees and shrubs are all healthy and strong.
I think you have not fulfilled your obligation to supply young trees which are good specimens, disease free and healthy.
I am very unhappy that my friend was not offered a refund when she bought me a present, in good faith, which failed to survive and grow,
I had to give a star on the Trust Pilot system in order to write a review. If there had been a way to give no stars I would have given none at all.
26 July 2023
Unprompted review
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