Woodland Trust Reviews 

They do a lot to improve awareness of tree and woodland issues and get ordinary people involved with trees by supplying community organisations with free young trees. They also have a large and growing number of well managed woods, and there is also an online shop. Like many charities, the shop is basically a way of raising money so you won't get any bargains but they have nice designs and good items. Most of all I appreciate their woodland reserves which I always try to visit whenever I am near one. The one I know best is in Cransford, Suffolk, and it's popular with local people walking their dogs too - it's basically farm land with many native trees and hedgerows. I visited it most recently a few days ago.

My subscription is a waste of money: I can't find where their woods are from their handbook, there is no parking at their woods, there are hardly any woods anywhere near where I live. And their magazine smells highly toxic and they know it does but they say it's eco so that makes it all right. It makes me sneeze and gives me a headache. So I've cancelled. No point in being a member.

For a nature based organisation, you would think they would strive for the protections of wildlife and the environment. But no things went downhill after the WT came in 2014-15, they were caught by horrified residents who happen to be passing by with dogs and witnessed Woodland Trust rangers harassing and shooting at local deers. Doesn't matter whether its "legal" as they claimed, it is still an absolute disgrace! Their gun shots disturbed the peace and stressed out poor wildlife and left walkers in tears at the senseless cruelty. It's unacceptable behaviour.

Not to mention they've caused ugly graffiti marks on certain healthy trees which have stood for generations yet the WT still attacked those trees anyway and felled small trees too and had large branches of larger trees hacked off in 2022 for no reason. This ruined the views towards that popular route/ road with an eyesore of a stumpy disfigured damaged trees which led to many telephone complaints from long term residents. They've bizzarely even felled trees deliberately into a river in 2021 near a trail too that I've noticed. One tree came in full bloom despite lying on its side awkwardly. Such shocking number of idiocy incidents which defeats the purpose of having the Woodland Trust at all!!

Ordered over 300 tress at a great price (some were subsidised). Great information to help us choose the right packs for us and with an easy ordering process too. Fast delivery and we were pleasantly surprised when canes and guards arrived too. Thanks for helping us create a home for wildlife.

I am a neighbour to woodland trust, their attitude to their neighbours is awful. I dont want tress chopped down only managed, sadly all have Ash dieback, my forestry friend stated to me that they should all be removed, but that is not what I want, I want the trees managed, 50% topped would be nice, everybody in my road says the same, previous response from them was extremely rude and unhelpful, later email states they will sort it, but they have backed out of that now.

I have trees that extend over my garden by 20-30ft, stopping plants surviving below, I also have two roof solar panels that have become ineffective, due to the height the trees have grown to.
Come on woodland trust manage your trees and be a good neighbour

Very very poor service, I am trying to order 1600 trees to plant a woodland. Have tried to place an order online without success, called on Friday, Monday and Tuesday requesting help, promised someone would call me back, NO ONE HAS CALLED BACK!!! Wow we talk about carbon emissions, lets plant trees, go to an organisation that is supposed to help do this and they wont even let you spend over 3K with them, something is fundamentally wrong with this charity. Clearly had issues for well over a year now, must be losing revenue hand over fist!!

Easy process and a good range of trees

Bought 8 saplings ,found to my horror 6 had various fungal infections. They tried to tell me i had somehow over watered them in the back of the delivery van!!!! A trust ? not to be trusted.

I have been trying to make a donation since January. The 'phone team keep transfering me to numbers that they apparently know will not be answered. For at least since the middle of January their contact promises have proven not to be trustworthy. For a major charity, at a time when many charities are complaining of diminished income, I find it irritating and concerning that this charity apparently does not want donations. Approach with caution!

Affordable trees for your garden and some good projects with schools.
Could do more to partner up with businesses though to gain more momentum

I have been trying to get through to the Woodland Trust to notify them of a bereavement and to cancel a subscription. The people who answer the phones are an answering service for a number of charities, they take your details and apparently pass them on for the Woodland Trust to respond to, the last person I spoke to there today claimed they had been extremely busy with WT enquiries so couldn't say when I might get a call back. I was initially promised a response within 24-48 hours but it has been 2 weeks since the first of my 5 calls to them and an email has not been answered. The Woodland Trust website is a little troubling, it claims to have 'technical difficulties' and cannot respond by email or phone, it is unclear when this occurred or how long it will go on but all shop, dedications, memberships, Will gifts etc are not being processed.

It is unfortunate that the Woodland Trust has not updated their website with any current information and have left the staff on the answering service to deal with annoyed callers without being able to offer any answers to Woodland Trust members or customers.

The website has a section named Supporter Promise - 'Our Promise To You' and states 'you can expect honesty and transparency from us'. Let's hope the disruption to the service is resolved soon.

I ordered gift membership for my son on November 22nd. he has still not received anything from them. They fail to answer emails and don't answer the telephone. Indeed the telephone rings, the call is answered by music - no 'Hello thanks for calling the Woodland Trust' just music, Clannad if I'm right. Is this a scam?

UPDATE 20/3/2021
Three months today since I placed my order and still no update.
3 months today since they took money from my account.
Same old message, we have been the victim of a cyber scam - really?? Can it actually take 3 months to resolve?
FURTHER UPDATE 22/1/2021
Finally had a response to say that they were still having technical issues (???) and that I can either wait for my dedications or request a refund. However, if I do the latter it will be delayed due to them having technical issues. So I am in a loop whichever way I choose to go. It will be next Christmas at this rate before my son receives his gift!
UPDATE 11/1/21
Got through for the second time on the phone. I was asked to go through all my details again. When I refused and said I had already done this, I was advised that they were only an answering service for the Trust and were not employed by them. They are just taking messages and passing them on. I asked if they knew what the issue was but they didnt know.
It is so frustrating. I have been really unlucky with my choice of companies for Christmas gifts this year!
Just tell us what the issue is. Funny that you can take money without IT systems isnt it.

I ordered a Christmas gift on 15th Dec. This was for two tree dedications and a pack was to be sent to the recipient with a certificate and map etc. When I ordered the website said 3-5 days for delivery. It is now 9th January and I have had no update. I have emailed twice, called and given full information of my order and advised someone would get back to me. Nothing. I have messaged, put a post on their FB page and tweeted them. I get that things are hard for businesses and all I ask for is transparency. My order number is 239415. I would very much appreciate an update.

We ordered our Christmas cards online on November 30th. It's now December 15th and we're still waiting. Other charity websites flagged up delays in despatch times before the Checkout, which seems a more honest approach - not afterwards. And the website continues to offer its Christmas cards for sale, even now, despite the obvious problems with order fulfilment.

A weeping willow in my garden recently died together with an adjacent shrub. This created room for a new tree. After considering the options on the woodland trust website, I purchase a hawthorn tree sapling from the woodland trust shop at a very reasonable price. Delivery was fast and efficient and the sapling was in great condition. This has now been planted. I can't wait to see it grow. Highly recommended as proceeds go to help the charity.

Ordered 1 tree. A hazel tree. Fairly cheap for a 2 year old sapling. It arrived well packaged and healthy.

Ordered 15 yew saplings direct from Woodland Trust and they arrived promptly well packaged and very healthy. Excellent for the price and great service. I can highly recommend them if you are looking for native plants or trees based upon my experience to date.