Woods Furniture Reviews 

2,578
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 553 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredible selection of top-notch furniture and the wonderfully welcoming staff who always offer expert advice and friendly support in store. People also highlight the exceptional delivery service, noting that items arrive promptly and team members handle assembly with great care and maximum efficiency. Though some customers experienced issues with occasional product defects, such as minor scratches or faulty parts noticed upon delivery. A few reviewers also noted occasional inconveniences regarding return processes or collection scheduling when dealing with these damaged items. Buyers appreciated when support teams managed to resolve these unexpected problems efficiently.

What people talk about most

Product

Consumers find product to be positive, highlighting stunning furniture that is clearly well made and stylish.... See more

Delivery service

Customers report positive experiences with the delivery service, often highlighting punctual arrivals and... See more

Staff

People report positive experiences with staff, highlighting helpful, knowledgeable, and genuinely friendly... See more

Quality

Clients share positive opinions on quality, consistently highlighting the solid build, stylish designs, and... See more

Service

Reviewers highlight positive aspects of service, praising the helpful, friendly, and knowledgeable staff from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brewery Square, lovely modern store. Great selection of merchandise. Many thanks to Kelly C for her expert knowledge and friendly advice. Smooth transaction, kept us informed about delivery etc. Also... See more

Company replied

Rated 5 out of 5 stars

What can I say but an excellent service from the minute I put items in my basket right through to delivery My seating benches are beautiful and exactly as described. Half the price from places one... See more

Rated 5 out of 5 stars

It is little wonder that Woods has been trading successfully for 151 years. Karen in the Bournemouth shop was incredibly helpful whilst choosing our table. Office phoned a week before to check our... See more

Company replied

Rated 5 out of 5 stars

Two Gorgeous new Ekornes Stressless chairs, delivered with care by Dylan, who stripped off all the packaging and placed them for us, all whilst trying not to stare as I had recently been stung in the... See more

Company replied


Company details

  1. #162 of 396 best companies in Home Furniture Shop
  2. #95 of 227 best companies in Bedroom furniture shop
  3. #32 of 120 best companies in Garden Furniture Shop
  4. #19 of 45 best companies in Kitchen Furniture Shop
  5. #13 of 18 best companies in Rustic Furniture Shop

Written by the company

We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,578)

533 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Support from Woods

I had a little trouble with a piece of furniture that I had purchased via Woods. Woods spoke to the manufacturer, who in turn arranged for a technician to come to have a look at it. The firm providing the technician was poor but Woods was great; they kept in touch with me, and liaised with the manufacturer until it was sorted out. Paul range me regularly to make sure that things were on track. Thank you to Woods and Paul.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a gorgeous Ledbury larder…

I ordered a gorgeous Ledbury larder cupboard, a chest of drawers, and added a side table later. The customer service was very helpful, quick and efficient. I find the price very affordable for the quality of the furniture and the payment plan makes it even more so. The furniture is absolutely stunning in my kitchen!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience at Woods Castle…

Had a great experience at Woods Castle Point. I found the staff helpful and knowledgeable and the furniture good quality. My delivery arrived on time and the chair l ordered was packed with care. Love my new reading chair. Glad l popped in to Woods for a look.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully displayed store with very…

Beautifully displayed store with very welcoming, but not pushy, staff. This was the first time I had shopped at Woods and it was a nice experience. Delivery was very punctual and polite. Well done Woods of Brewery Square.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Kudos to the Woods Team

The team at Woods has consistently been excellent to work with throughout the sales and delivery process. Mark and Dylan expertly placed a heavy sofa at a first floor location and managed a narrow staircase in the process. An excellent purchase and delivery experience overall.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service from purchasing our furniture to delivery.
Delivered by Mark and George who were Excellent
Highly recommended

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

From seeing the piece of furniture in the Brewery Square Showroom, the helpful staff there and all the way through to and including delivery was excellent.
Dylan and Mark were very polite, on time and built my furniture quickly and efficiently and were genuinely lovely.
Thank you All

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with our Ledbury unit from…

Very pleased with our Ledbury unit from Woods Furniture.
Did have a small issue initially , but the customer service we received was excellent and the problem was dealt with.
A special thank you to Anya who was extremely helpful, friendly and reassuring throughout.
Very happy with the service and would happily recommend Woods Furniture.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with our new table

Absolutely delighted with this purchase. Precise details of product. Easy to order and super quick delivery. Not an excess of packaging but tough enough to guarantee safe I damaged transportation. The table looks even better than expected and easy to assemble - just the legs! Due to weight definitely needs two/three to turn table over onto its legs! Superior quality wood. Reasonably priced. I suppose it could do with a “centrepiece” but not for me. Love to look at the wood! Well done Woods!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Ordered furniture and needed it in a…

Ordered furniture and needed it in a hurry. Woods were great and ensured the furniture could be dispatched as soon as possible. We paid for the white glove service and George and Mark (the delivery team) were really courteous, quick and efficient. The furniture was installed in no time and all the mess removed. A great service and lovely furniture

14 August 2026
Unprompted review

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