Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... See more
Company replied
Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... See more
Company replied
The customer service at WooUpp was great. They were knowledgeable and corrected an issue that we were dissatisfied with regarding the product. Overall, the product was easy to install and appears to b... See more
Company replied
We ordered 8 2’ panels for an accent wall in our new home in Wisconsin. Even though they shipped 16 12” panels the wall went up without a hitch. And it’s beautiful. The quality of panel is excellent a... See more
Company replied
Written by the company
Written by the company

Hickory Street 391, 27030, Mount Airy, North Carolina, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So great to go and actually see the panels in person to be sure abt what we wanted to purchase. We then made our purchase and we are so happy w our walls.

Reply from WoodUpp - USA
The look and ambience of the panels are wonderful!

Reply from WoodUpp - USA
They look so great! I’m so happy I went with this company. My husband tries to convince me Home Depot had the exact same thing, but it’s not the same. These panels have a thick backing of felt and the panels are perfectly spaced for the attachment of all the accessories without having to drill holes into the wood and permanently damage the piece.
Im currently deciding where else I want to put these panels in my house because I love them so much!

Reply from WoodUpp - USA
While I have not purchased your product or any other, I did feel that the WoodUpp Panels were the product I would have chosen had I made a purchase. I thought the quality of the samples were superior to those I compared, and the color selection provided gave me the choice I wanted which was Carolina Pine and beige felt. The sole reason I did not purchase was the lack of length of the shelves in lighter colors. While the selection was broader as far as length's was concerned for the darker shelves. Customer support when communicating via email was responsive, but inconsistent in its replies. Additionally, while I had no problem using your ChatBot, I found it to much the same as the email responses, inconsistent. I have left the door open, and was told by cusstomer support that when the longer shelf becomes available in the lighter color to contact me, and I then will reconsider.

Reply from WoodUpp - USA
Quality materials, solid customer service. We especially liked the accessories that work seamlessly with the panels. When we had questions, the team got back with us quickly.

Reply from WoodUpp - USA
The folks running this company are truly beyond brain dead. I'm sure they make lots of money and thats all that matters. They are clearly losing a fortune with mismanagement and trying to reach the right person.
I would not use any of their products again

Reply from WoodUpp - USA
Loved how easy they were to install! I’ve gotten so many compliments.

Reply from WoodUpp - USA
Very beautiful product and fairly easy for us to install.

Reply from WoodUpp - USA
We created an akupanel wall in our foyer and in our mudroom. Cutting the pieces to fit was a giant mess. Black felt fuzz was everywhere. We didn’t expect such a mess. Also, the panels we received weren’t all the same size. I feel like although the finished project looks good, it was not nearly worth the cost. The wood was cheap and chipped at the ends once cut. My husband said he could have bought black felt and made this for 1/3 of the cost from WoodUpp.

Reply from WoodUpp - USA
WoodUpp has a great selection and they make the process easy. Great to work with.

Reply from WoodUpp - USA
Needed lights, worked great. Remote was missing but you guys sent it immediately. Great service and experience

Reply from WoodUpp - USA
Enjoying our panels. The only negative we encountered is several of the panels came damaged on the edges. Something you wouldn’t anticipate for the price we paid. We don’t know if it happened prior to shipping or not. But since it was on several panels we just adjusted the panels during instillation to better hide the damages.

Reply from WoodUpp - USA
Overall this product is very good. It is simple to cut, apply and looks great. I love the accessories, the way they look and simple to install. There are a few items that could be improved: The wood quality itself is good, the issue is that; 1- not enough staples holding the wood on the felt. When you cut it If you don't have more staples yourself the wood will move during the cut. 2- The board pieces are not all aligned evenly on the felt I had to take some of them off and re-staple them on to get them all even.

Reply from WoodUpp - USA
Easy installation and looks great. Would recommend buy of product

Reply from WoodUpp - USA
This projuct was easy to install, and beautiful looking. The website was easy to navigate and when i reached out with a question it was addressed by a real person quickly. The ordering was based on square feet which might make small projects difficult to estimate since its hard to determine wastage since you are working with board units of 2 different widths. I suggest buying extra to make sure you have enough.

Reply from WoodUpp - USA
I am a photographer and videographer, and I've always wanted a space that I can use as my office/studio. When my fiancé and I moved into our condo last year, we came up with the concept of doing an accent wall, and he found your company. While he's very handy, I can't explain how easy the process was to install the panels! We came up with a system and got a whole wall done in just a few hours, and it looks amazing. It's everything I've dreamed of having and I'm so happy with the way it turned out

Reply from WoodUpp - USA
The panels look great. I abandoned the glue. The glue had different viscosity as it was used. I changed over to screws. The job went faster than expected. The people at Woodupp were easy to deal with and accommodating with my schedule.

Reply from WoodUpp - USA

Reply from WoodUpp - USA
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.