WoodUpp - USA Reviews 

426
TrustScore 4.5 out of 5

4.4

Hickory Street 391, 27030 Mount Airy, North Carolina, US


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Rated 1 out of 5 stars

Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... See more

Company replied

Rated 5 out of 5 stars

Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... See more

Company replied

Rated 5 out of 5 stars

The customer service at WooUpp was great. They were knowledgeable and corrected an issue that we were dissatisfied with regarding the product. Overall, the product was easy to install and appears to b... See more

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Rated 5 out of 5 stars

We ordered 8 2’ panels for an accent wall in our new home in Wisconsin. Even though they shipped 16 12” panels the wall went up without a hitch. And it’s beautiful. The quality of panel is excellent a... See more

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Company details

  1. Furniture Manufacturer

About WoodUpp - USA

Written by the company

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Written by the company

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Contact info

  • Hickory Street 391, 27030, Mount Airy, North Carolina, United States

  • 336 755 2268

4.4

Excellent

TrustScore 4.5 out of 5

426 reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(426)

1,620 reviews in the last 12 months

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Rated 5 out of 5 stars

Phoenix Az location

So great to go and actually see the panels in person to be sure abt what we wanted to purchase. We then made our purchase and we are so happy w our walls.

28 January 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you so much for your kind review!
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

They look so great

They look so great! I’m so happy I went with this company. My husband tries to convince me Home Depot had the exact same thing, but it’s not the same. These panels have a thick backing of felt and the panels are perfectly spaced for the attachment of all the accessories without having to drill holes into the wood and permanently damage the piece.
Im currently deciding where else I want to put these panels in my house because I love them so much!

19 January 2026
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Reply from WoodUpp - USA

Thank you for your awesome review!! We are so happy you went with us too!! We love to hear such great feedback from our customers!!
Thank you again,
The WoodUpp Team

Rated 3 out of 5 stars

While I have not purchased your product…

While I have not purchased your product or any other, I did feel that the WoodUpp Panels were the product I would have chosen had I made a purchase. I thought the quality of the samples were superior to those I compared, and the color selection provided gave me the choice I wanted which was Carolina Pine and beige felt. The sole reason I did not purchase was the lack of length of the shelves in lighter colors. While the selection was broader as far as length's was concerned for the darker shelves. Customer support when communicating via email was responsive, but inconsistent in its replies. Additionally, while I had no problem using your ChatBot, I found it to much the same as the email responses, inconsistent. I have left the door open, and was told by cusstomer support that when the longer shelf becomes available in the lighter color to contact me, and I then will reconsider.

26 January 2026
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Reply from WoodUpp - USA

Thank you for your review! We will definitely reach out if we offer a different length in the beige shelves. We are always working on offering new products and will pass your feedback along.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Quality materials

Quality materials, solid customer service. We especially liked the accessories that work seamlessly with the panels. When we had questions, the team got back with us quickly.

28 January 2026
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Reply from WoodUpp - USA

Thank you for your wonderful review!
Customer service is a huge priority to us! We love to hear back from our customers.
Thank you again ,
The WoodUpp Team

Rated 1 out of 5 stars

The folks running this company are…

The folks running this company are truly beyond brain dead. I'm sure they make lots of money and thats all that matters. They are clearly losing a fortune with mismanagement and trying to reach the right person.

I would not use any of their products again

20 February 2026
Unprompted review
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Reply from WoodUpp - USA

We appreciate your feedback. We are unable to locate an order with the information you provided. We would like to hear more about your experience. Could you please reach out to us so that we can make this right? We offer multiple ways to reach out customer service team. Please reach out to Hello@woodupp.com or our phone number is 336-755-2268
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Perfect accent wall!

Loved how easy they were to install! I’ve gotten so many compliments.

20 January 2026
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Reply from WoodUpp - USA

Thank you so much for you awesome review! We love to hear that our products are easy for customers to install!
Thank you again,
The WoodUpp Team

Rated 3 out of 5 stars

Akupanel wall in foyer & mudroom

We created an akupanel wall in our foyer and in our mudroom. Cutting the pieces to fit was a giant mess. Black felt fuzz was everywhere. We didn’t expect such a mess. Also, the panels we received weren’t all the same size. I feel like although the finished project looks good, it was not nearly worth the cost. The wood was cheap and chipped at the ends once cut. My husband said he could have bought black felt and made this for 1/3 of the cost from WoodUpp.

22 January 2026
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Reply from WoodUpp - USA

Thank you for your review. Our panels do ship in two sizes ( as stated on website) We split them lengthwise for shipping purposes. We apologize for the difficulty in cutting . We do have customer service here to answer any questions or problems that you made have so don't hesitate to reach out!
Thank you again ,
The WoodUpp Team

Rated 5 out of 5 stars

WoodUpp has a great selection and they…

WoodUpp has a great selection and they make the process easy. Great to work with.

22 January 2026
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Reply from WoodUpp - USA

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. We look forward to serving you again soon!".
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Needed lights

Needed lights, worked great. Remote was missing but you guys sent it immediately. Great service and experience

23 January 2026
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Reply from WoodUpp - USA

Thanks for the great feedback! Our team works hard to provide the best service possible, and I’ll be sure to pass your kind words along.
Thank you again,
The WoodUpp Team

Rated 4 out of 5 stars

Enjoying our panels

Enjoying our panels. The only negative we encountered is several of the panels came damaged on the edges. Something you wouldn’t anticipate for the price we paid. We don’t know if it happened prior to shipping or not. But since it was on several panels we just adjusted the panels during instillation to better hide the damages.

22 January 2026
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Reply from WoodUpp - USA

Thank you for your kind review,
It seems that panels got damaged during delivery. We try to pack to ensure that this doesn't happen but unfortunately it may. Our customer service team is always available for any issues so don't hesitate to reach out!
Thank you again ,
The WoodUpp Team

Rated 4 out of 5 stars

Overall I recommend, but ...

Overall this product is very good. It is simple to cut, apply and looks great. I love the accessories, the way they look and simple to install. There are a few items that could be improved: The wood quality itself is good, the issue is that; 1- not enough staples holding the wood on the felt. When you cut it If you don't have more staples yourself the wood will move during the cut. 2- The board pieces are not all aligned evenly on the felt I had to take some of them off and re-staple them on to get them all even.

22 January 2026
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Reply from WoodUpp - USA

Thank you for bringing this to our attention. We truly appreciate your input, which helps us improve our products. Our team is looking into this. Please don't hesitate to reach out to our customer service team.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Easy installation and looks great

Easy installation and looks great. Would recommend buy of product

22 January 2026
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Reply from WoodUpp - USA

Thank you so much for your kind words! We're thrilled you had a great experience with WoodUpp . Hope you purchase again!
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Smoked Larch is absolutely beautiful!

This projuct was easy to install, and beautiful looking. The website was easy to navigate and when i reached out with a question it was addressed by a real person quickly. The ordering was based on square feet which might make small projects difficult to estimate since its hard to determine wastage since you are working with board units of 2 different widths. I suggest buying extra to make sure you have enough.

19 January 2026
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Reply from WoodUpp - USA

Thank you for your awesome review! We love the look of the Smoked Larch also! I'm happy to hear you had a good experience with our customer service and thanks for the feedback for the estimator.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Easiest install and looks AMAZING!

I am a photographer and videographer, and I've always wanted a space that I can use as my office/studio. When my fiancé and I moved into our condo last year, we came up with the concept of doing an accent wall, and he found your company. While he's very handy, I can't explain how easy the process was to install the panels! We came up with a system and got a whole wall done in just a few hours, and it looks amazing. It's everything I've dreamed of having and I'm so happy with the way it turned out

14 January 2026
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Reply from WoodUpp - USA

Thank you for the 5-star rating! We're thrilled to know you had a great experience with us. Your feedback means the world to us!
Thank you again,
The WoodUpp Team

Rated 4 out of 5 stars

The panels look great

The panels look great. I abandoned the glue. The glue had different viscosity as it was used. I changed over to screws. The job went faster than expected. The people at Woodupp were easy to deal with and accommodating with my schedule.

16 January 2026
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Reply from WoodUpp - USA

Thank you for your kind review! I'm thrilled to hear that you had a great experience with our customer service team and will share feedback you gave for our glue.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

We have transformed our space!

We have transformed our space!

13 January 2026
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Reply from WoodUpp - USA

Thank you for your awesome review! We love to hear that you have transformed your space! That is the whole intent of our company!
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

10/10

10/10. This product rocks

7 February 2026
Unprompted review
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Reply from WoodUpp - USA

Thank you for your awesome review!! So glad you love our products!!

Rated 1 out of 5 stars

I never received the samples

I never received the samples

14 January 2026
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Reply from WoodUpp - USA

We apologize that you never received your items. I tracked and it showed the FedEx attempted delivery and returned to us. I will have them reshipped today. If you don't receive please reach out to us at hello@woodupp.com to make us aware.
Thank you,
The WoodUpp Team

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