Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... See more
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Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... See more
Company replied
We ordered 8 2’ panels for an accent wall in our new home in Wisconsin. Even though they shipped 16 12” panels the wall went up without a hitch. And it’s beautiful. The quality of panel is excellent a... See more
Company replied
I mean the package showed up a little beat up, but the panels were fine. You guys should add to your instructions, that if you have to use a jigsaw to cut out holes for outlets, that one should painte... See more
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Company details
About WoodUpp - USA
Written by the company
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Written by the company
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contact info
Hickory Street 391, 27030, Mount Airy, North Carolina, United States
- 336 755 2268
4.4
Excellent
414 reviews
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This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Return options are awful.
26 May 2026
Reply from WoodUpp - USA
Hi Stefan,
Thank you for taking the time to share your feedback.
I'm sorry to hear that you were disappointed with our return options. I can't see that you've been in contact with our customerservice team regarding your return, and we'd really appreciate the opportunity to better understand your situation and help find a solution. 😊
Please feel free to reach out to us at hello@woodupp.com with your order details, and we'll be happy to assist you further.
We look forward to hearing from you.
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team 🌿
the price is too high, and they charge a very high fee for delivery. quality of your product is…
The quality of your product is excellent; however, the overall price is quite high, especially when combined with the expensive delivery fee. I hope to see more competitive pricing or more affordable delivery options in the future
26 May 2026
Reply from WoodUpp - USA
Thank you, Joan! We really need to hear all the feedback we can get — so thank you so much for taking the time to write this to us!
Thank you so much for choosing WoodUpp — we will continue to develop an even better experience. We are on this journey together with our customers, and feedback like yours helps us improve. 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Excellent service
Excellent service! The free samples were sent promptly. Thank you for the great customer support.
20 May 2026
Reply from WoodUpp - USA
Thank you so much, Hiromi! We are really happy the samples arrived quickly. We hope they help you find the perfect fit for your project — feel free to reach out to hello@woodupp.com if you need any help along the way. 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
High Quality Acoustic Wood Panels.
I have no complaints. High Quality acoustic wood panels going into a recording studio in building.
21 May 2026
Reply from WoodUpp - USA
So great to hear, Joshua! A recording studio — how cool is that! We hope the panels perform just as well as they look. 🙌
All the best
The US WoodUpp Team
Excellent product, service needs work
The product is excellent. I did three walls with wood slats and love the result.
The delivery experience was a different story. FedEx missed four consecutive delivery commitments over five days. I had contractors on-site and ready to install — they couldn't start because the packages hadn't arrived.
When I contacted Woodupp, they told me there was nothing they could do. I disagree. You choose your shipping partner. That choice is part of the customer experience — and in my case, it was poor.
Great product. Support needs work.
21 May 2026
Reply from WoodUpp - USA
Stan, thank you for taking the time to write this — both your email in the beginning of June and this review. I have read your email, and I want to be honest with you: we could have done better.
You had contractors on-site, a clear timeline, and a project depending on that delivery. Four missed commitments in a row is a really frustrating situation — and when you reached out to us, you deserved more than a short reply. You are right that we choose our shipping partners, and that means we share responsibility for the experience you had.
We cannot always control what happens once a package is in the hands of a carrier, but we can do a much better job of standing by your side, following up actively, and working with you to find a solution as fast as possible. That is what we should have done here — and I am sorry we did not.
Your feedback means a lot, thank you so much Stan! 🙏
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Great product—glad it’s finally in stock in the USA!
Other than not really having tracking information as a few others have complained about this company, the items did indeed show up in a timely fashion, and they LOOK AWESOME. Good quality and looks phenomenal (smoked larch). Woodupp has a few features with their add ons also which elevate their product more then other companies. I’ve bought from some of the other popular companies, and I like Woodupp’s accessories best.
20 May 2026
Reply from WoodUpp - USA
Thank you so much, Nathan! We hear you. Improving the tracking and delivery experience is something we are actively working on, not just in the USA but across all our WoodUpp countries. We are committed to making it much better.
And the smoked larch does look phenomenal, doesn't it! 😄 We are so happy to hear our accessories came out on top — that genuinely means a lot to us. Thank you for recommending us!
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp - USA
Thank you so much, Amanda, for your 5 stars! 🌟🌟🌟🌟🌟
We really appreciate it!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
When the product became available I was…
When the product became available I was finally able to order the slats. Boxes were a bit torn up but no damage.
19 May 2026
Reply from WoodUpp - USA
So happy to hear this, Robert!
Elaina says hello — we wish you all the best with your new Smoked Larch Akupanels. 😊
All the best,
Stine Brorsen
WoodUpp
Awesome panels and it looks great
22 May 2026
Reply from WoodUpp - USA
Thank you so much for taking the time to leave a review — we really appreciate it! 😊
We hope you enjoy your new products, and we look forward to welcoming you back!
Best regards
Stine Brorsen
WoodUpp
Very friendly responsive very helpful
21 May 2026
Reply from WoodUpp - USA
Hi Lukas,
This is truly the heart of WoodUpp — knowing that our customers feel seen, heard, and well taken care of. 😊
We're always here if you need anything at all, so please don't hesitate to reach out. We hope to hear from you again!
All the best,
Stine Brorsen
WoodUpp Customer Experience Team
Wonderful product!
Great products! Very easy to deal with, people are very helpful. We installed the blue oxide and it looks incredible.
21 May 2026
Reply from WoodUpp - USA
The whole team says hello, and we're so glad everything went smoothly from start to finish. Thank you for taking the time to write this review. 😊
All the best,
Stine Brorsen
WoodUpp Customer Experience Team
product is fantastic
product is fantastic. support in chat and phone responsive. The measuring device online was inaccurate and the shipping separated by several days. And I needed to return the extra boxes I had to order and that is prohibitive in shipping cost.
18 May 2026
Reply from WoodUpp - USA
Hi Kelly,
Thank you so much for taking the time to share your experience! We're really glad to hear that you're happy with the product itself and that our chat and phone support were responsive.
I am so sorry about the frustration caused by the inaccurate online measuring tool and the delayed shipping. The Visualiser tool on our old website only calculated with minimum waste, which is probably why it was inaccurate for you.
Your feedback is so valuable to us, so thank you for this review, Kelly. 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Love the product
Love the product, easy set up on the wall, it’s great quality - and when I had a question on shipping they were very responsive!
21 May 2026
Reply from WoodUpp - USA
Thank you so much for your wonderful review, Brandon! 🌟
We are so happy to hear that you love the product and found the installation easy – great quality is exactly what we strive for at WoodUpp!
And a special hello from Elaina, who was happy to help with your shipping query and make sure everything was on track for you. 😊
Please don't hesitate to reach out if you ever need anything!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
I love this product and the aesthetic…
I love this product and the aesthetic it helped me to create in my Pilates studios. The installation method and supplies needed some tweaking but we figured it out and perfected it in the 2nd and 3rd location installs.
19 May 2026
Reply from WoodUpp - USA
Thank you so much for sharing this, Kristen! 🙌
Briseida showed me the pictures of your Pilates studio with the Classic Oak panels — such a beautiful and calm space you have created! It looks amazing with the end lamellas and LED strips! Well done!
We hope you and all your Pilates members will enjoy the space for a calm mind and body. 🧘♀️
Thank you so much for choosing WoodUpp.
All the best,
Stine Brorsen
WoodUpp Customer Experience Team
Getting Exactly the Right Color
We bought several samples to get exactly the right appearance in our house. Samples arrived quickly. We plan to buy a bunch for our new house.
14 May 2026
Reply from WoodUpp - USA
Paul, this is so exciting — a brand new house with WoodUpp panels! 🙌
When you're ready to place your order for the new house, we're right here to help — just drop us an email at hello@woodupp.com and we'll make sure everything goes smoothly from start to finish. 😊
We can't wait to see how it turns out!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Smoked Larch panels
We recently installed the Smoked Larch wood panels from WoodUpp in our living room, dining room, and main bedroom, and the transformation has been incredible. The panels bring a warm, modern, and elevated feel to each space without ever feeling heavy or overwhelming. The natural grain and smoked finish add a richness that you simply can’t fake — every panel looks intentional and beautifully crafted.
13 May 2026
Reply from WoodUpp - USA
THIS. 🔥
JH, you just described our Smoked Larch panels better than we ever could — and honestly, we might have to quote you on that. "A richness you simply can't fake" — that's exactly it. 👌
Thank you so much for sharing this — reviews like yours genuinely give us chills. We hope you enjoy your panels for many, many years to come!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Post order communication was great
Post order communication was great. The product was exactly what I expected. Look great!
15 May 2026
Reply from WoodUpp - USA
Thank you so much, Robert! I am so happy to hear this! I hope you will enjoy your WoodUpp project for many years to come.
You know where to find us if you have any other projects in the future! 😊
Kind regards
Stine Brorsen
WoodUpp Customer Experience Team
My initial “Sample” shipment was lost…
My initial “Sample” shipment was lost by the shipper. Woodupp fast-tracked a reorder immediately; they arrived in two days. The samples are the real deal. I just need to measure my walls and order now.
12 May 2026
Reply from WoodUpp - USA
This is so great to hear, Kurt! Elaina says hello — and whenever you're ready to measure up and place your order, just send her an email and she'll take great care of you from there! 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Beautiful wood slats that took a long time to get to me
The wood slats are very beautiful and look to be of good quality.
The edges of the front veneer really cause slivers, so care is needed to not run a bare hand over them.
It took a very long time for them to be in stock, and then they sat for a week before actually being shipped (I'm not sure why). This part could definitely be improved by either providing an accurate estimate when smoked larch would be in stock again, or letting me place my order while it was on back order. I almost left for another vendor during all the waiting.
14 May 2026
Reply from WoodUpp - USA
Michael, first of all — thank you for sticking with us. We know that wasn't easy, and we genuinely mean it when we say we're glad you did! 🙏
We're so happy to hear that the panels lived up to your expectations in terms of beauty and quality — that's exactly what we aim for. But we hear you loud and clear on the wait, and we're truly sorry for the frustration it caused.
Your note about the veneer edges is also well noted — thank you for being honest with us, Michael — it's the kind of feedback that actually helps us improve.
We hope to make it up to you next time!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
beautiful
These panels are beautiful. They were simple to install and I like all the accessory options to customize my wall.
13 May 2026
Reply from WoodUpp - USA
Our design team will be so happy to hear this, Michelle! We really put a lot of effort into giving you the possibility to customize your wall exactly the way you want it — so your 5 star review truly means a lot to us! 😊
Wish you a great day!
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
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