Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... See more
Company replied
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Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... See more
Company replied
Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... See more
Company replied
We ordered 8 2’ panels for an accent wall in our new home in Wisconsin. Even though they shipped 16 12” panels the wall went up without a hitch. And it’s beautiful. The quality of panel is excellent a... See more
Company replied
I mean the package showed up a little beat up, but the panels were fine. You guys should add to your instructions, that if you have to use a jigsaw to cut out holes for outlets, that one should painte... See more
Company replied
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Written by the company

Hickory Street 391, 27030, Mount Airy, North Carolina, United States
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Slats looked a bit cheap with mdf on sides, and very rough/sharp on edges considering I wanted to use in bedroom wall doubling as headboard.
Absolutely great product. My wife and I couldn't be happier with the Grey Oxide. Completely changed the feel of our bedroom. Such an easy process to put up. Thank you WoodUpp!
Shipping was good but mirror had some damage on it. Far away you won’t spot it but up close you can see the damaged spots

Reply from WoodUpp - USA
The installation was super easy. I am not a diy person but I was able to do it with a help of a friend. I am getting tons of compliments.

Reply from WoodUpp - USA
It took quite some time and a few emails to get my order delivered. Why? I have no clue. Once delivered I was happy with the quality and the colors.

Reply from WoodUpp - USA
Great looking product, good quality, and easy to install. Adds a nice richness and depth to our family room.

Reply from WoodUpp - USA
Installation screws have been on backorder for more than a month! Purchased panels a month ago and am still waiting to install them.

Reply from WoodUpp - USA
Product shipped quickly and came with everything we ordered. Putting it up was easy and cutting it to exact size ( we have a 1920 bungalow) with our circular saw went fast. Using the screws that we ordered and the spacing method shown in the video, we were able to completely finsh the wall in a hour and a half. Designing the wall was fun and simple using picture hangers and shelves that we purchased. It is a beautiful addition to our room. The only downside was a couple of the pieces of wall had too much material on the side that should not have had any.

Reply from WoodUpp - USA

Reply from WoodUpp - USA
I love my wood up panels, they are made from really good material and they look amazing on my island and fireplace. I will use this company again.

Reply from WoodUpp - USA
I ordered three boxes of the oak with dark backing and they arrived on time and are beautifully made.

Reply from WoodUpp - USA
We ordered the Akutiles for a large office wall to help buffer sound. The product arrived securely packaged and without any damage to the items.
As we currently have the Akupanels installed in another office, we wanted to see if we liked tiles over panels. The tiles are more versatile for directional pattern placement and such, but panels are much easier to install.
I have to mention something weird... an optical illusion occurs. While we love the look of the panels and tiles, they can mess with your eyes a bit. It's hard to explain, but we discovered if you put something on the paneled/tiled wall (picture or tv -using their mounting hardware) it diverts the eye and reduces this weird optical illusion. It probably wouldn't be as noticeable on a small wall (guessing). Our walls 10ft high and 18-24ft long.
The videos sent from the co-founder and from Tara are a nice touch and because of this follow-up on my order, I am giving you 5 Stars. I will order from you again.

Reply from WoodUpp - USA
We love this product! We first installed this in our own home and now sell it in our kitchen and bath store. Ordering is easy. Great customer service with great communication whether it's email, chat or phone. Now I need this on the outside! Excited about the new product. Don't hesitate!

Reply from WoodUpp - USA
The quality of the product was horrible. I wasn't expecting the best, but the laminate they use makes it nearly impossible to cut clean edges, or otherwise sand the edges to appear clean after being cut properly.

Reply from WoodUpp - USA
The end result is beautiful, but there were bumps along the way. Ordering 7 panels (consisting of 14 separate panels), a large TV mount and a cable cover was easy enough. WoodUpp reached out to let me know that the cable cover was backordered and asked if I wanted to cancel. I asked that they ship everything else and the covers when available. Not a big deal at all. I also asked when they think they will ship and was told about a week.
After a week came and went with no update, I inquired on the status. Another week passed and I received no response. At the two week point, I received shipment notification for the panels and mount with tracking, so I made plans to install the day after delivery. Each box had a tracking number, but only the master tracking number showed travel progress. When FedEx arrived, they only had the TV mount.
I reached out again stating that I never received a response to my previous inquiry, and only received the mount, despite having tracking info for the panels as well. WoodUpp finally responded and said the panels weren't ready to ship yet, despite having tracking info. I was offered a discount, which was very nice. They finally shipped that day and were delivered promptly.
Unfortunately 4 of the 14 panels were damaged. There was no packing material to protect the finish. One had a gouge where wood was scraped off. One panel had a smashed slat on the end. Two others were scuffed to the point where I needed to use wood touch up crayons. One panel was cut crooked and I had to trim felt for it to align with other panels. I reached back out and they offered an additional small discount for 2 of the 4 damaged panels. No apology. I appreciate the discount, but an apology would have been nice. Also, their customer service is appears to be AI driven, which made it seem pretty impersonal. Your results may vary.

Reply from WoodUpp - USA
I think the product looks awesome but is put together very poorly. I probably will not be using this again.

Reply from WoodUpp - USA
I really like the quality of these panels. I looked at a few before settling on Akupanel. I’m semi-handy and the panels are pretty forgiving for installation. We love the look once they were installed. I wish the communication would have been a little better after the order was placed. Otherwise I would’ve given a 5 star.

Reply from WoodUpp - USA
Easy installation, beautiful feature wall, improve the sound quality in our home!

Reply from WoodUpp - USA
Love the product. So many colors to pick from. The Create products work perfectly with the akupanels. Definitely helps with noise. Fast ship and responsiveness from customer service was outstanding. We were able to install ourselves without paying a professional. The results are stunning.

Reply from WoodUpp - USA
The panels are easy to configure and install. I like the seamless look and felted backing that helps with acoustics. Had a little trouble with the coat knobs. While a few screwed in easily, most did not so we had to use tools to make them work. Now that my wall is done, I love it.

Reply from WoodUpp - USA
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