WoodUpp - USA Reviews 

419
TrustScore 4.5 out of 5

4.4

Hickory Street 391, 27030 Mount Airy, North Carolina, US


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Rated 1 out of 5 stars

Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... See more

Company replied

Rated 5 out of 5 stars

Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... See more

Company replied

Rated 5 out of 5 stars

We ordered 8 2’ panels for an accent wall in our new home in Wisconsin. Even though they shipped 16 12” panels the wall went up without a hitch. And it’s beautiful. The quality of panel is excellent a... See more

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Rated 5 out of 5 stars

I mean the package showed up a little beat up, but the panels were fine. You guys should add to your instructions, that if you have to use a jigsaw to cut out holes for outlets, that one should painte... See more

Company replied


Company details

  1. Furniture Manufacturer

About WoodUpp - USA

Written by the company

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Written by the company

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Contact info

  • Hickory Street 391, 27030, Mount Airy, North Carolina, United States

  • 336 755 2268

4.4

Excellent

TrustScore 4.5 out of 5

419 reviews

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Replied to 92% of negative reviews

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4.4

All reviews

(419)

1,597 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely great product

Absolutely great product. My wife and I couldn't be happier with the Grey Oxide. Completely changed the feel of our bedroom. Such an easy process to put up. Thank you WoodUpp!

21 March 2026
Unprompted review
Rated 3 out of 5 stars

Shipping was good but mirror had some…

Shipping was good but mirror had some damage on it. Far away you won’t spot it but up close you can see the damaged spots

23 February 2026
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Reply from WoodUpp - USA

Thank you for your review! Please reach out to our customer service and we can help you with any damages.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

The installation was super easy

The installation was super easy. I am not a diy person but I was able to do it with a help of a friend. I am getting tons of compliments.

18 February 2026
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Reply from WoodUpp - USA

Thank you for your awesome review! We love to hear how much of an ease the installation was and how many compliments our products are receiving!
Thank you again,
The WoodUpp Team

Rated 4 out of 5 stars

It took quite some time and a few…

It took quite some time and a few emails to get my order delivered. Why? I have no clue. Once delivered I was happy with the quality and the colors.

18 February 2026
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Reply from WoodUpp - USA

Thank you for your review,
We love to hear that you were happy with the quality. Sometimes we have longer production times since we do produce the panels here in North Carolina. We make sure to state on our website that shipping times are 5 to 10 business days.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Great product to upgrade a room

Great looking product, good quality, and easy to install. Adds a nice richness and depth to our family room.

9 March 2026
Unprompted review
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Reply from WoodUpp - USA

Thank you for your wonderful review! We love to hear from our satisfied customers!
Thank you again,
The WoodUpp Team

Rated 2 out of 5 stars

Installation screws have been on…

Installation screws have been on backorder for more than a month! Purchased panels a month ago and am still waiting to install them.

20 February 2026
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Reply from WoodUpp - USA

Thank you for your review. We apologize for the screws being out of stock. They are back in stock now. A comparable screw could be purchased at your local hardware store.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Love our new wall

Product shipped quickly and came with everything we ordered. Putting it up was easy and cutting it to exact size ( we have a 1920 bungalow) with our circular saw went fast. Using the screws that we ordered and the spacing method shown in the video, we were able to completely finsh the wall in a hour and a half. Designing the wall was fun and simple using picture hangers and shelves that we purchased. It is a beautiful addition to our room. The only downside was a couple of the pieces of wall had too much material on the side that should not have had any.

4 March 2026
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Reply from WoodUpp - USA

Thank you for your awesome review!
We love to hear that installing was easy and fun!
Thank you again,
The WoodUpp Team

Rated 3 out of 5 stars

Cheaply made way overpriced

Cheaply made way overpriced, is functional.

17 February 2026
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Reply from WoodUpp - USA

Thank you for you review. I looked up your order and it only looks like you purchased a Dupp and not Akupanels. If you had an issue with the Dupps please reach out to our customer service team. We are hear to help.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

I love my wood up panels

I love my wood up panels, they are made from really good material and they look amazing on my island and fireplace. I will use this company again.

19 February 2026
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Reply from WoodUpp - USA

Thank you so much for your kind review!
Please feel free to share your pictures with our customer service team we love to see how well our panels look with our customers install.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Great product and excellent service

I ordered three boxes of the oak with dark backing and they arrived on time and are beautifully made.

19 February 2026
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Reply from WoodUpp - USA

Thank you so much for your awesome review!
We are happy to hear that our customers have had a great experience with our company.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Adds great character to a room - weird optical illusion though

We ordered the Akutiles for a large office wall to help buffer sound. The product arrived securely packaged and without any damage to the items.

As we currently have the Akupanels installed in another office, we wanted to see if we liked tiles over panels. The tiles are more versatile for directional pattern placement and such, but panels are much easier to install.

I have to mention something weird... an optical illusion occurs. While we love the look of the panels and tiles, they can mess with your eyes a bit. It's hard to explain, but we discovered if you put something on the paneled/tiled wall (picture or tv -using their mounting hardware) it diverts the eye and reduces this weird optical illusion. It probably wouldn't be as noticeable on a small wall (guessing). Our walls 10ft high and 18-24ft long.

The videos sent from the co-founder and from Tara are a nice touch and because of this follow-up on my order, I am giving you 5 Stars. I will order from you again.

9 March 2026
Unprompted review
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Reply from WoodUpp - USA

Thank you so much for your 5 star review!
We love to hear that our customers will be repeat customers. I will definitely pass along your feedback.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

We love this product

We love this product! We first installed this in our own home and now sell it in our kitchen and bath store. Ordering is easy. Great customer service with great communication whether it's email, chat or phone. Now I need this on the outside! Excited about the new product. Don't hesitate!

18 February 2026
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Reply from WoodUpp - USA

Thank you so much for your kind review!
We love to hear back from our customers on how great our customer service team is. You should definitely reach out to us on our outdoor Aluwood products. We are excited about them!
Thank you again,
The WoodUpp Team

Rated 2 out of 5 stars

Poor quality laminate product

The quality of the product was horrible. I wasn't expecting the best, but the laminate they use makes it nearly impossible to cut clean edges, or otherwise sand the edges to appear clean after being cut properly.

17 February 2026
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Reply from WoodUpp - USA

Thank you for your review. I'm sorry to hear that you were dissatisfied with our products. The akupanel you ordered was wood veneer and not laminate but should have been able to cut a clean edge with sharp circular saw. We are here to help so please reach out to our customer service and we can help.
Thank you again,
The WoodUpp Team

Rated 3 out of 5 stars

The end result is beautiful, but it was a slightly bumpy road

The end result is beautiful, but there were bumps along the way. Ordering 7 panels (consisting of 14 separate panels), a large TV mount and a cable cover was easy enough. WoodUpp reached out to let me know that the cable cover was backordered and asked if I wanted to cancel. I asked that they ship everything else and the covers when available. Not a big deal at all. I also asked when they think they will ship and was told about a week.

After a week came and went with no update, I inquired on the status. Another week passed and I received no response. At the two week point, I received shipment notification for the panels and mount with tracking, so I made plans to install the day after delivery. Each box had a tracking number, but only the master tracking number showed travel progress. When FedEx arrived, they only had the TV mount.

I reached out again stating that I never received a response to my previous inquiry, and only received the mount, despite having tracking info for the panels as well. WoodUpp finally responded and said the panels weren't ready to ship yet, despite having tracking info. I was offered a discount, which was very nice. They finally shipped that day and were delivered promptly.

Unfortunately 4 of the 14 panels were damaged. There was no packing material to protect the finish. One had a gouge where wood was scraped off. One panel had a smashed slat on the end. Two others were scuffed to the point where I needed to use wood touch up crayons. One panel was cut crooked and I had to trim felt for it to align with other panels. I reached back out and they offered an additional small discount for 2 of the 4 damaged panels. No apology. I appreciate the discount, but an apology would have been nice. Also, their customer service is appears to be AI driven, which made it seem pretty impersonal. Your results may vary.

11 March 2026
Unprompted review
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Reply from WoodUpp - USA

Thank you for your review,
We apologize that you didn't have a good experience with our company. Occasionally we have to produce the panels and we don't have them ready to ship but we do state on website that shipping times are 5 to 10 business days and they do ship from North Carolina. Our customer service is AI when its not during office hours but we have a live team here Monday through Friday for all calls and emails. We try to make sure our customers are always satisfied so again please accept our apologies.
Thank you again ,
The WoodUpp Team

Rated 2 out of 5 stars

I think the product looks awesome but…

I think the product looks awesome but is put together very poorly. I probably will not be using this again.

12 February 2026
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Reply from WoodUpp - USA

Thank you for your review ,
We pride ourselves on the quality of our products. Please reach out to us on hello@woodupp.com on any issues that you had . We stand behind our products and will make sure our customers are satisfied
Thank you again,
The WoddUpp Team

Rated 4 out of 5 stars

I really like the quality of these…

I really like the quality of these panels. I looked at a few before settling on Akupanel. I’m semi-handy and the panels are pretty forgiving for installation. We love the look once they were installed. I wish the communication would have been a little better after the order was placed. Otherwise I would’ve given a 5 star.

11 February 2026
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Reply from WoodUpp - USA

Thank you for your review.
We try to keep in close communication with our customers but you can always reach us at hello@woodupp.com with any issues.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Easy installation

Easy installation, beautiful feature wall, improve the sound quality in our home!

16 February 2026
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Reply from WoodUpp - USA

Thank you for your wonderful review! We love to hear awesome feedback from our customers!
Thank you again ,
The WoodUpp Team

Rated 5 out of 5 stars

Love the product

Love the product. So many colors to pick from. The Create products work perfectly with the akupanels. Definitely helps with noise. Fast ship and responsiveness from customer service was outstanding. We were able to install ourselves without paying a professional. The results are stunning.

9 February 2026
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Reply from WoodUpp - USA

Thank you so much for your awesome review! We love to hear from our customers on how they handled the install themselves and that shipping and customer service were great!
Thank you again,
The WoodUpp Team

Rated 4 out of 5 stars

Great "do-it-yourself" project for 2 people

The panels are easy to configure and install. I like the seamless look and felted backing that helps with acoustics. Had a little trouble with the coat knobs. While a few screwed in easily, most did not so we had to use tools to make them work. Now that my wall is done, I love it.

9 February 2026
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Reply from WoodUpp - USA

Thank you for your review!
I will definitely will pass along the feedback from the coat knobs but am so happy that you love the finished look.
Thank you again,
The WoodUpp Team

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